Arch Linux

new_here11

Member

Registered: 2024-11-05

Posts: 2

[SOLVED] Netflix error code e109: browser no longer supported ??

Since yesterday I keep getting error e109. Besides the frustrating error text I find literally nothing about the error code.
I tried Firefox 132.0.1 and Chrome 130.0.6723.91, already disabled all addons, cleaned browser data and quitted all sessions in netflix account settings.
Nothing helped.

Netflix customer support just gave me the finger because of linux.
And netflix subreddit did the same because my reddit account does not have enough 'karma'.

Am I really the only one with that problem?
I guess it's because of arch but unfortunately I have no windows to confirm

Does anybody here have netflix and can try to watch anything for me? thanks

Last edited by new_here11 (2024-11-06 09:40:39)

mithrial

Member

Registered: 2017-03-05

Posts: 51

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

Netflix customer support just gave me the finger because of linux.

Then return the finger, they don't want your money.

Scimmia

Fellow

Registered: 2012-09-01

Posts: 12,107

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

No problem here

voighta

Member

Registered: 2010-09-11

Posts: 5

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

I'm having the same issue - it popped up last night in Firefox. I hadn't updated the media machine ~maybe 3 months, so I updated Firefox (didn't work), installed Chromium (didn't work), updated everything (didn't work), and installed Chrome (didn't work). Chromium and Chrome were both fresh browsers with first-time logins, so no cache/etc. issues. Any ideas for further troubleshooting?

mithrial

Member

Registered: 2017-03-05

Posts: 51

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

Spoof the User-Agent to tell them you're running on Windows.

milto

Member

Registered: 2023-02-02

Posts: 5

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

Same error E109 on Firefox and Chromium on Debian Bookworm and Arch Linux. Error began to appear at least 4 November. I tried to spoof user-agent to look-like Windows but it does not changes the error.

Last edited by milto (2024-11-05 21:28:23)

Col_Sanders

Member

Registered: 2016-04-30

Posts: 4

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

Same for me today with both Netflix and Amazon Prime video. Haven't updated in a few weeks, so take it for what its worth. Both worked fine yesterday. I suspect it is Widevine (Google DRM plugin) related.

Currently running Firefox 127.0-1 and Widevine 4.10.2710.0. I unchecked the "Play DRM-controlled content" in Firefox and rechecked, which forces reinstall of Widevine, but I was already running latest version, at least for this version of Firefox. Looks like current Arch firefox is on 132.0-1. I don't want to do a system update tonight, but if someone running Firefox 132.0 can update Widevine please confirm whether problem persists or is resolved.

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 23,289

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

Worksforme™, could it be something regional?

Col_Sanders

Member

Registered: 2016-04-30

Posts: 4

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

V1del, can you confirm your Widevine version?

voighta

Member

Registered: 2010-09-11

Posts: 5

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

Updated to kernel 6.11.2-4 from 6.6.54-2 (Manjaro). This generated a different error on Firefox and Chrome. I then allowed "pop-ups and redirects" and "intrusive ads" in the site settings for Netflix in Google Chrome and it worked. Then, in Firefox, I added netflix.com as an exception to the standard enchanced tracking protection in the settings. This fixed the issue. I haven't switched back to 6.6 yet.

Last edited by voighta (2024-11-05 23:59:28)

Col_Sanders

Member

Registered: 2016-04-30

Posts: 4

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

OK, this is due to needing a newer version of Widevine. Just updated system. Firefox now 132.0. On initial restart problem persisted, with Widevine at same version. Unchecked "Play DRM-controlled content" in Firefox settings. Reselected. Widevine reinstalled to version 4.10.2830.0. Netflix and Amazon both now functioning.

Well, we have all heard the remonstrations to keep updated....

lfitzgerald

Member

Registered: 2021-07-16

Posts: 173

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

Netflix does work with Chrome on Linux, it worked for me yesterday. I don't even update that machine often, so you must have gotten unlucky with a breaking change in Widevine.

It's a shame that a company can be worth 300 billion and still too cheap to return a descriptive error, like "Widevine error, method XYZ not found".

new_here11

Member

Registered: 2024-11-05

Posts: 2

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

For ungoogled-chromium just rebuild package chromium-widevine with pkgbuild:
line 6: _chrome_ver=130.0.6723.91
line 14: sha256sums=('SKIP')

works!

argh

Member

From: Switzerland

Registered: 2008-02-04

Posts: 5

Re: [SOLVED] Netflix error code e109: browser no longer supported ??

Unchecked "Play DRM-controlled content" in Firefox settings. Reselected.

Wow, this worked. Thanks! So simple and so strange.