[SOLVED] zoom not loading/running

MalteseFalcon · 2024-10-25 07:36:13

I am installing zoom (yay -S zoom). The installation works correctly (AFAICT). I am using LXQt as Desktop Environment from a relatively fresh install.

When I run zoom from the command line, no GUI comes up.

The zoom_stdout_stderr.log in /home/myuser/.zoom/logs.

[myuser@galago-pro logs]$ cat zoom_stdout_stderr.log 

ZoomLauncher started.
Zoom path is: /opt/zoom
cmd line: 
Start subprocess: /opt/zoom/zoom sucessfully,  process pid: 1056 
Can't load/home/myuser/.config/zoomus.conf
                             Class      App      Lib Possible Culprit Flags
                resip::Connection      656      656 
                      resip::Data       36       36 
                 resip::DnsResult     1080     1080 
                   resip::Headers        1        1 
          resip::MsgHeaderScanner       40       40 
                resip::SipMessage     5224     5224 
         resip::TransportSelector      896      896 
                     resip::Tuple      128      128 
              resip::UdpTransport     1144     1144 
          resip::GenericIPAddress       28       28 

zoom started.
Client: Breakpad is using Single Client Mode! client fd = -1
loadZoomWebviewHostProcess newPath is /opt/zoom/ZoomWebviewHost
loadZoomWebviewHostProcess libpath is /opt/zoom/Qt/lib:/opt/zoom/cef:/opt/zoom
Start subprocess: /opt/zoom/ZoomWebviewHost sucessfully,  process pid: 1068 
Interface wlp3s0 is a wireless interface
Interface: ipv4 wlp3s0, IP Address: 10.68.126.131
[1068:1068]ZoomCollabHost started,isSupportCef=1
[1068:1068]CefInitialize init --
[[1:1]1082ZoomCollabHost started,isSupportCef=:1082]ZoomCollabHost started,isSupportCef=11

qt.scenegraph.general: threaded render loop
qt.scenegraph.general: Using sg animation driver
qt.scenegraph.general: Animation Driver: using vsync: 16.65 ms
[1068:1131]webviewHostIpcChannel:onChannelConnected
webviewClientIpcChannel:onChannelConnected
[1114:1114]ZoomCollabHost started,isSupportCef=1
QQmlEngine::setContextForObject(): Object already has a QQmlContext
QQmlEngine::setContextForObject(): Object already has a QQmlContext
QQmlEngine::setContextForObject(): Object already has a QQmlContext
[CZPClientLogMgr::LogClientEnvironment] [MacAddr: 0C:8B:FD:6B:2C:6D][client: Linux][OS:  Arch Linux x64][Hardware: CPU Core:4 Frenquency:2 G Memory size:15917MB CPU Brand:Intel(R) Core(TM) i7-4750HQ CPU @ 2.00GHz GPU Brand:][Req ID: ]
Linux Client Version is 6.2.5 (2440)
QSG_RENDER_LOOP is 
XDG_CURRENT_DESKTOP = LXQt;   GDMSESSION = ;   XDG_SESSION_TYPE = x11
xdp-lxqt: Desktop portal registered successfully

Some additional zoom package info:

[myuser@galago-pro ~]$ yay -Qi zoom
Name            : zoom
Version         : 6.2.5-1
Description     : Video Conferencing and Web Conferencing Service
Architecture    : x86_64
URL             : https://zoom.us/
Licenses        : LicenseRef-zoom
Groups          : None
Provides        : None
Depends On      : fontconfig  glib2  libpulse  libsm  ttf-font  libx11  libxtst  libxcb  libxcomposite  libxfixes  libxi  libxcursor  libxkbcommon-x11  libxrandr  libxrender  libxshmfence  libxslt  mesa  nss
                  xcb-util-image  xcb-util-keysyms  xcb-util-cursor  dbus  libdrm  gtk3  qt5-webengine  qt5-remoteobjects
Optional Deps   : pulseaudio-alsa: audio via PulseAudio
                  ibus: remote control
                  picom: extra compositor needed by some window managers for screen sharing
                  xcompmgr: extra compositor needed by some window managers for screen sharing
Required By     : None
Optional For    : None
Conflicts With  : None
Replaces        : None
Installed Size  : 681.94 MiB
Packager        : Unknown Packager
Build Date      : Fri 25 Oct 2024 09:11:12 AM CEST
Install Date    : Fri 25 Oct 2024 09:15:16 AM CEST
Install Reason  : Explicitly installed
Install Script  : No
Validated By    : None

Any help would be greatly appreciated.

Last edited by MalteseFalcon (2024-11-15 07:23:00)

ewaller · 2024-10-25 14:06:27

Moving to AUR issues

seth · 2024-10-25 15:34:53

When I run zoom from the command line, no GUI comes up.

And when you're not starting it from the commandline?

https://aur.archlinux.org/packages/zoom … ent-995892
Sanity check

loginctl session-status

Also test the behavior w/ a new user.
And there's an optional dependency on a compositor for screen sharing and a lot of buzz around screen sharing in the comments…
=> install and run picom or xompmgr…

MalteseFalcon · 2024-10-28 13:17:29

Thanks seth for your reply. I yay-upgraded zoom to version 6.2.6-1 and the issue is till there (zoom seems to run in the background, no usable GUI). I also run the loginctl session-status command you suggest, and this is its output:

2 - myuser (1000)
  Since: Mon 2024-10-28 14:08:44 CET; 51s ago
  State: active
 Leader: 558 (sddm-helper)
   Seat: seat0; vc2
    TTY: tty2
 Remote: no
Service: sddm
   Type: x11
  Class: user
Desktop: LXQt
   Idle: no
   Unit: session-2.scope
         ├─ 558 /usr/lib/sddm/sddm-helper --socket /tmp/sddm-auth-718c5968-d82a-4b26-a321-d519b565be82 --id 1 --start startlxqt --user myuser
         ├─ 577 lxqt-session
         ├─ 646 /usr/bin/openbox
         ├─ 695 /usr/bin/pcmanfm-qt --desktop --profile=lxqt
         ├─ 696 /usr/bin/lxqt-globalkeysd
         ├─ 697 /usr/bin/lxqt-notificationd
         ├─ 698 /usr/bin/lxqt-panel
         ├─ 699 /usr/bin/lxqt-policykit-agent
         ├─ 700 /usr/bin/lxqt-runner
         ├─ 703 /usr/bin/nm-applet
         ├─ 797 /usr/bin/lxqt-powermanagement
         ├─ 809 /usr/bin/qterminal
         ├─ 812 /usr/bin/bash
         ├─ 835 zoom
         ├─ 836 /opt/zoom/zoom
         ├─ 848 /opt/zoom/ZoomWebviewHost
         ├─ 864 "/opt/zoom/ZoomWebviewHost --type=zygote --no-zygote-sandbox --disable-seccomp-filter-sandbox --enable-crash-reporter=, --user-agent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.6613.18 Safari/537.36 Zoom/6.2.6 (2503) --change-stack-guard-on-fork=enable --user-data-dir=/home/myuser/.zoom/data/cefcache/848 --locales-dir-path=/opt/zoom/cef/locales --log-severity=error --resources-dir-path=/opt/zoom/cef --bridge-obj-name=CefViewClient"
         ├─ 865 "/opt/zoom/ZoomWebviewHost --type=zygote --disable-seccomp-filter-sandbox --enable-crash-reporter=, --user-agent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.6613.18 Safari/537.36 Zoom/6.2.6 (2503) --change-stack-guard-on-fork=enable --user-data-dir=/home/myuser/.zoom/data/cefcache/848 --locales-dir-path=/opt/zoom/cef/locales --log-severity=error --resources-dir-path=/opt/zoom/cef --bridge-obj-name=CefViewClient"
         ├─ 868 "/opt/zoom/ZoomWebviewHost --type=zygote --disable-seccomp-filter-sandbox --enable-crash-reporter=, --user-agent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.6613.18 Safari/537.36 Zoom/6.2.6 (2503) --change-stack-guard-on-fork=enable --user-data-dir=/home/myuser/.zoom/data/cefcache/848 --locales-dir-path=/opt/zoom/cef/locales --log-severity=error --resources-dir-path=/opt/zoom/cef --bridge-obj-name=CefViewClient"
         ├─ 896 "/opt/zoom/ZoomWebviewHost --type=gpu-process --disable-seccomp-filter-sandbox --enable-crash-reporter=, --user-agent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.6613.18 Safari/537.36 Zoom/6.2.6 (2503) --change-stack-guard-on-fork=enable --user-data-dir=/home/myuser/.zoom/data/cefcache/848 --locales-dir-path=/opt/zoom/cef/locales --log-severity=error --resources-dir-path=/opt/zoom/cef --bridge-obj-name=CefViewClient --gpu-preferences=UAAAAAAAAAAgAAAEAAAAAAAAAAAAAAAAAABgAAEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAQAAABAAAAAAAAAAEAAAAAAAAAAIAAAAAAAAAAgAAAAAAAAA --shared-files --field-trial-handle=3,i,8937189030681436589,16217876238035724623,262144 --disable-features=NetworkService --variations-seed-version --log-file=/home/myuser/.zoom/logs/cef.log"
         ├─ 906 "/opt/zoom/ZoomWebviewHost --type=utility --utility-sub-type=network.mojom.NetworkService --lang=en-US --service-sandbox-type=none --enable-crash-reporter=, --user-agent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.6613.18 Safari/537.36 Zoom/6.2.6 (2503) --change-stack-guard-on-fork=enable --user-data-dir=/home/myuser/.zoom/data/cefcache/848 --locales-dir-path=/opt/zoom/cef/locales --log-severity=error --resources-dir-path=/opt/zoom/cef --bridge-obj-name=CefViewClient --shared-files=v8_context_snapshot_data:100 --field-trial-handle=3,i,8937189030681436589,16217876238035724623,262144 --disable-features=NetworkService --variations-seed-version --log-file=/home/myuser/.zoom/logs/cef.log"
         ├─ 926 "/opt/zoom/ZoomWebviewHost --type=utility --utility-sub-type=storage.mojom.StorageService --lang=en-US --service-sandbox-type=utility --enable-crash-reporter=, --user-agent=Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.6613.18 Safari/537.36 Zoom/6.2.6 (2503) --change-stack-guard-on-fork=enable --user-data-dir=/home/myuser/.zoom/data/cefcache/848 --locales-dir-path=/opt/zoom/cef/locales --log-severity=error --resources-dir-path=/opt/zoom/cef --bridge-obj-name=CefViewClient --shared-files=v8_context_snapshot_data:100 --field-trial-handle=3,i,8937189030681436589,16217876238035724623,262144 --disable-features=NetworkService --variations-seed-version --log-file=/home/myuser/.zoom/logs/cef.log"
         ├─1031 /usr/lib/xdg-desktop-portal-lxqt --version
         ├─1037 /usr/bin/bash
         └─1044 loginctl session-status

Oct 28 14:08:46 galago-pro lxqt-panel[698]: Error on DBus request(:1.34,/StatusNotifierItem): QDBusError(org.freedesktop.DBus.Error.UnknownProperty, Property org.kde.StatusNotifierItem.IconName was not found in object /StatusNotifierItem)
Oct 28 14:08:46 galago-pro lxqt-powermanagement[797]: BatteryChanged discharging: false chargeLevel: 74.8744 actionTime: QTime(Invalid)
Oct 28 14:08:46 galago-pro lxqt-powermanagement[797]: Inhibit got: 34
Oct 28 14:08:46 galago-pro lxqt-powermanagement[797]: Starting idlenesswatcher
Oct 28 14:08:46 galago-pro lxqt-powermanagement[797]: "PowerButton" "" ""
Oct 28 14:08:46 galago-pro lxqt-powermanagement[797]: "SuspendButton" "" ""
Oct 28 14:08:46 galago-pro lxqt-powermanagement[797]: "HibernateButton" "" ""
Oct 28 14:08:49 galago-pro lxqt-panel[698]: execAction "/usr/share/applications/qterminal.desktop"
Oct 28 14:08:49 galago-pro qterminal[809]: Using a variable-width font in the terminal.  This may cause performance degradation and display/alignment errors.
Oct 28 14:09:10 galago-pro qterminal[809]: Using a variable-width font in the terminal.  This may cause performance degradation and display/alignment errors.

I did not understand all of your comments. What is picom or xompmgr please (sorry, I am still green to a lot of this)?

seth · 2024-10-28 13:32:13

https://archlinux.org/packages/extra/x86_64/picom/
Shadows & transparency - install it and run "picom", then start zoom.
Why that would matter (idiotic code that explicitly checks for compositors and otherwise disfunctions apart) is frankly beyond me

But zoom is clearly running, the session isn't degenerated, so we'll just test the insane stuff.
If it doesn't work, please post your Xorg log, https://wiki.archlinux.org/title/Xorg#General

MalteseFalcon · 2024-10-31 09:17:57

Thanks for your help with this annoying zoom issue. Spoiler: No resolution yet.

I installed "picom" with pacman and started zoom from the terminal. Nothing/zlitch/nada. Just like before (no GUI). I create a new user "test" and tried to run zoom with this "clean" user; again no GUI.

I uploaded my Xorg log (thanks for the pointer I would not have known where to look for it) to one of these file sharing sites - you can see it's content here.

Last edited by MalteseFalcon (2024-10-31 09:19:08)

seth · 2024-10-31 12:50:14

I installed "picom" with pacman and started zoom from the terminal.

Did you also run picom?
(Just having it installed won't do much)

The xorg log looks unsupicioufs (modesetting on i915, no swrast or simpledrm)

MalteseFalcon · 2024-11-05 13:17:13

Hi there,

I apologize for these basic questions in advance.

You are right, I just installed it (and assumed this would run automagically and replace whatever compositor I have running under LXQt). When I try to run it like the arch wiki says, I get the following error:

[myuser@galago-pro ~]$ picom -b
[ 11/05/2024 13:18:05.167 session_init FATAL ERROR ] Another composite manager is already running
[ 11/05/2024 13:18:05.168 main FATAL ERROR ] Failed to create new session.

How do I a) find whatever compositor is running and b) stop it so I can run picom?

Many thanks

seth · 2024-11-05 13:43:26

"ps aux", but I don't think you need to run a specific compositor.

x-ref, https://bbs.archlinux.org/viewtopic.php?id=300777

MalteseFalcon · 2024-11-05 14:36:22

Hi there Seth,

I killall picom, and am now able to start picom (picom -b) without the error message described previously. I start zoom from the terminal, and same same (nothing).

From the x-ref you posted, this poster seems to get some GUI and cannot share screen. I get no zoom GUI whatsoever.

Many thanks,

seth · 2024-11-05 14:45:39

So you were running picom before and it's note related to the compositor but the zoom process is running.

Let's see whether it creates any windows:

xwininfo -root -tree | grep -i zoom

MalteseFalcon · 2024-11-08 08:31:08

I think this creates some windows (which are not visible somehow). The output of your suggested command:

[myuser@galago-pro ~]$ xwininfo -root -tree | grep -i zoom
     0x3400003 "ZoomWebviewHost": ("ZoomWebviewHost" "ZoomWebviewHost")  200x200+0+0  +0+0
     0x3400001 "ZoomWebviewHost": ("ZoomWebviewHost" "ZoomWebviewHost")  10x10+10+10  +10+10
     0x3000020 "Zoom Workplace": ("zoom" "zoom")  160x40+0+0  +0+0
     0x300001e "Zoom Workplace": ("zoom" "zoom")  275x165+0+0  +0+0
     0x300001d "zoom": ()  1x1+0+0  +0+0
     0x300001b "Zoom Workplace": ("zoom" "zoom")  460x40+0+0  +0+0
     0x3000004 "Qt Selection Owner for zoom": ()  3x3+0+0  +0+0

But how come I cannot see them?

seth · 2024-11-08 09:07:14

They're likely not mapped:

xwininfo -id 0x300001e

There was rescently a similar case but w/ FF, https://bbs.archlinux.org/viewtopic.php … 5#p2202995 that were down to a recursive symlink.

MalteseFalcon · 2024-11-08 12:51:06

I switched off my machine in the meanwhile, so the ID changed... but here is the output using the new id.

[myuser@galago-pro ~]$ xwininfo -root -tree | grep -i zoom
     0x3400003 "ZoomWebviewHost": ("ZoomWebviewHost" "ZoomWebviewHost")  200x200+0+0  +0+0
     0x3400001 "ZoomWebviewHost": ("ZoomWebviewHost" "ZoomWebviewHost")  10x10+10+10  +10+10
     0x300001f "Zoom Workplace": ("zoom" "zoom")  160x40+0+0  +0+0
     0x300001d "Zoom Workplace": ("zoom" "zoom")  275x165+0+0  +0+0
     0x300001c "zoom": ()  1x1+0+0  +0+0
     0x300001a "Zoom Workplace": ("zoom" "zoom")  460x40+0+0  +0+0
     0x3000004 "Qt Selection Owner for zoom": ()  3x3+0+0  +0+0

[myuser@galago-pro ~]$ xwininfo -id 0x300001f

xwininfo: Window id: 0x300001f "Zoom Workplace"

  Absolute upper-left X:  0
  Absolute upper-left Y:  0
  Relative upper-left X:  0
  Relative upper-left Y:  0
  Width: 160
  Height: 40
  Depth: 32
  Visual: 0xab
  Visual Class: TrueColor
  Border width: 0
  Class: InputOutput
  Colormap: 0x3000019 (not installed)
  Bit Gravity State: NorthWestGravity
  Window Gravity State: NorthWestGravity
  Backing Store State: NotUseful
  Save Under State: no
  Map State: IsUnMapped
  Override Redirect State: yes
  Corners:  +0+0  -1760+0  -1760-1040  +0-1040
  -geometry 160x40+0+0

[myuser@galago-pro ~]$ xwininfo -id 0x300001d

xwininfo: Window id: 0x300001d "Zoom Workplace"

  Absolute upper-left X:  0
  Absolute upper-left Y:  0
  Relative upper-left X:  0
  Relative upper-left Y:  0
  Width: 275
  Height: 165
  Depth: 32
  Visual: 0xab
  Visual Class: TrueColor
  Border width: 0
  Class: InputOutput
  Colormap: 0x3000019 (not installed)
  Bit Gravity State: NorthWestGravity
  Window Gravity State: NorthWestGravity
  Backing Store State: NotUseful
  Save Under State: no
  Map State: IsUnMapped
  Override Redirect State: yes
  Corners:  +0+0  -1645+0  -1645-915  +0-915
  -geometry 275x165+0+0

seth · 2024-11-08 13:49:00

Map State: IsUnMapped

seth wrote:

that were down to a recursive symlink.

find -L ~ > /dev/null

MalteseFalcon · 2024-11-08 14:04:01

May I ask what

find -L ~ > /dev/null

does (for my education)?

I mean it is a find command with follow symlinks enabled. Doesn't this return all the files in the home dir?

seth · 2024-11-08 14:57:47

Doesn't this return all the files in the home dir?

What does "> /dev/null" do?

find will print an error (to stderr) when it hits a cycling symlink.

MalteseFalcon · 2024-11-11 09:00:22

Looks like there are no cyclic symlinks ...

[myuser@galago-pro ~]$ find -L ~ > /dev/null
[myuser@galago-pro ~]$

seth · 2024-11-11 14:31:41

Ok, broadsword:

killall zoom
strace -tt -f -o /tmp/zoom.strace zoom

You could also attach gdb and see where zoom is hanging out, but the symbols are probably all stripped and you only see "somewhere"

slot · 2024-11-12 23:10:53

I had the same experience, nothing happened with either desktop or command line startup, but Zoom processes existed.
After killall and by running above strace command Zoom appeared and seemed to function just fine. After I killed strace Zoom could start normally again.
If you are interested in strace I can post it.
Nicest fix - than you very much

MalteseFalcon · 2024-11-13 08:19:04

I ran the strace command as suggested. And generated the strace log which I uploaded to filebin (what is the best way to share a file via the forums?): https://filebin.net/037o0l3i2qxnwkyh (18MB, so I couldn't just paste the output).

Like before, the GUI does not come up (and why should it, strace doesn't change anything in the runtime I think), but there is something which keeps polling the process repeatedly and there is some timeout of sorts (like it is waiting for something; but for what I cannot guess). Close to the bottom of the log before all the kill signals of when I stopped the process (^C).

Can you make heads and tails out of this?

ps unlike the previous poster (slot) zoom never starts for me.

seth · 2024-11-13 08:47:07

1224  08:49:40.292521 readlink("/proc/1215/exe", "/usr/lib/xdg-desktop-portal-lxqt", 1024) = 32

It's polling that and gvfs-udisks2-volume-monitor and probably kscreen_backend_launcher like crazy.

What if you remove every xdg-desktop-portal-* but xdg-desktop-portal-gtk ?

seth · 2024-11-13 09:07:34

Ftr, that's not a fix - strace just logs all system calls (into /tmp/zoom.strace)
Getting rid of the for whatever reasons stale zoom process allowed you to start a sane instance.

MalteseFalcon · 2024-11-14 08:38:06

Your suggestion works (and I am so impressed you hadn't given up! The internet is a good place today).

I am running LXQt, so I check xdg-desktop-portal-* installed packages and remove

sudo pacman -Rns xdg-desktop-portal-lxqt

and zoom GUI now starts...

Hopefully I haven't broken anything by removing that package.

Many thanks for your sterling help with this.

seth · 2024-11-14 14:04:48

\o/
Please always remember to mark resolved threads by editing your initial posts subject - so others will know that there's no task left, but maybe a solution to find.
Thanks.

You probably want to file an upstream bug for xdg-desktop-portal-lxqt

Arch Linux

#1 2024-10-25 07:36:13

[SOLVED] zoom not loading/running

#2 2024-10-25 14:06:27

Re: [SOLVED] zoom not loading/running

#3 2024-10-25 15:34:53

Re: [SOLVED] zoom not loading/running

#4 2024-10-28 13:17:29

Re: [SOLVED] zoom not loading/running

#5 2024-10-28 13:32:13

Re: [SOLVED] zoom not loading/running

#6 2024-10-31 09:17:57

Re: [SOLVED] zoom not loading/running

#7 2024-10-31 12:50:14

Re: [SOLVED] zoom not loading/running

#8 2024-11-05 13:17:13

Re: [SOLVED] zoom not loading/running

#9 2024-11-05 13:43:26

Re: [SOLVED] zoom not loading/running

#10 2024-11-05 14:36:22

Re: [SOLVED] zoom not loading/running

#11 2024-11-05 14:45:39

Re: [SOLVED] zoom not loading/running

#12 2024-11-08 08:31:08

Re: [SOLVED] zoom not loading/running

#13 2024-11-08 09:07:14

Re: [SOLVED] zoom not loading/running

#14 2024-11-08 12:51:06

Re: [SOLVED] zoom not loading/running

#15 2024-11-08 13:49:00

Re: [SOLVED] zoom not loading/running

#16 2024-11-08 14:04:01

Re: [SOLVED] zoom not loading/running

#17 2024-11-08 14:57:47

Re: [SOLVED] zoom not loading/running

#18 2024-11-11 09:00:22

Re: [SOLVED] zoom not loading/running

#19 2024-11-11 14:31:41

Re: [SOLVED] zoom not loading/running

#20 2024-11-12 23:10:53

Re: [SOLVED] zoom not loading/running

#21 2024-11-13 08:19:04

Re: [SOLVED] zoom not loading/running

#22 2024-11-13 08:47:07

Re: [SOLVED] zoom not loading/running

#23 2024-11-13 09:07:34

Re: [SOLVED] zoom not loading/running

#24 2024-11-14 08:38:06

Re: [SOLVED] zoom not loading/running

#25 2024-11-14 14:04:48

Re: [SOLVED] zoom not loading/running

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