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#1 2024-12-12 23:39:11

iith4ahm
Member
Registered: 2021-01-11
Posts: 24

[SOLVED] suspending/sleeping hard drive causes emergency retract

Running 

hdparm -y /dev/sda

or 

hdparm -Y /dev/sda

triggers an emergency retract. This is heard as a click and seen in an incrementing SMART number 192.

This is a used desktop drive from family. It also clicks when suspending or shutting down, which is what led me to try the sleep commands above, which i thought was supposed to spin down gracefully, but it doesn't.

Thank you

> sudo smartctl -a /dev/sda
smartctl 7.4 2023-08-01 r5530 [x86_64-linux-6.12.1-arch1-1] (local build)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Hitachi Deskstar 7K1000.B
Device Model:     Hitachi HDT721010SLA360
Serial Number:    STF607MH34A6XK
LU WWN Device Id: 5 000cca 349ec3e5f
Firmware Version: ST6OA31B
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    7200 rpm
Device is:        In smartctl database 7.3/5528
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 2.6, 3.0 Gb/s
Local Time is:    Thu Dec 12 17:31:27 2024 CST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever 
                                        been run.
Total time to complete Offline 
data collection:                (14090) seconds.
Offline data collection
capabilities:                    (0x5b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine 
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 235) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   016    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0005   100   100   054    Pre-fail  Offline      -       0
  3 Spin_Up_Time            0x0007   143   143   024    Pre-fail  Always       -       402 (Average 398)
  4 Start_Stop_Count        0x0012   100   100   000    Old_age   Always       -       2922
  5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000b   100   100   067    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0005   100   100   020    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0012   097   097   000    Old_age   Always       -       27947
 10 Spin_Retry_Count        0x0013   100   100   060    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       2902
192 Power-Off_Retract_Count 0x0032   097   097   000    Old_age   Always       -       4168
193 Load_Cycle_Count        0x0012   097   097   000    Old_age   Always       -       4168
194 Temperature_Celsius     0x0002   171   171   000    Old_age   Always       -       35 (Min/Max 19/51)
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0022   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0008   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x000a   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     27946         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

The above only provides legacy SMART information - try 'smartctl -x' for more

Last edited by iith4ahm (2024-12-18 04:42:07)

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#2 2024-12-13 09:56:24

seth
Member
Registered: 2012-09-03
Posts: 60,822

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

This is a used desktop drive from family.

Still internal SATA or via USB and an external case?
Is the drive still mounted anywhere when you set it to standby?

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#3 2024-12-13 19:15:27

iith4ahm
Member
Registered: 2021-01-11
Posts: 24

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

seth wrote:

Still internal SATA or via USB and an external case?

internal 3.5in SATA hard drive

seth wrote:

Is the drive still mounted anywhere when you set it to standby?

just tested both conditions and it clicks whether it is mounted or not

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#4 2024-12-14 15:11:01

seth
Member
Registered: 2012-09-03
Posts: 60,822

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

Is this a recent development?
Was it afforded overly optimistic DIPM support?
https://wiki.archlinux.org/title/Power_ … Management (try to set it  to medium_power)

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#5 2024-12-15 00:00:32

iith4ahm
Member
Registered: 2021-01-11
Posts: 24

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

Is this a recent development?

I just got the hard drive. Based on the SMART numbers (given in first post), I'm guessing that it was happening in the previous windows desktop computer though. I probably only triggered the emergency retract around 20 times myself, and the SMART count is over 4000.

Was it afforded overly optimistic DIPM support?
https://wiki.archlinux.org/title/Power_ … Management (try to set it  to medium_power)

I just tested at max_performance and it still clicked

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#6 2024-12-15 09:10:08

seth
Member
Registered: 2012-09-03
Posts: 60,822

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

Does it help to first https://man.archlinux.org/man/core/hdpa … dle-unload
Does the drive also record power-off retracts for regular standbys w/ the -S timeout?

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#7 2024-12-15 17:44:35

iith4ahm
Member
Registered: 2021-01-11
Posts: 24

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

Does it help to first https://man.archlinux.org/man/core/hdpa … dle-unload

no, it still emergency retracts

Does the drive also record power-off retracts for regular standbys w/ the -S timeout?

yes, it still emergency retracts

think it's something wrong with the drive? either in hardware or firmware?

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#8 2024-12-15 20:11:32

seth
Member
Registered: 2012-09-03
Posts: 60,822

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

think it's something wrong with the drive? either in hardware or firmware?

Is the root partition (or /var etc) on that drive?
Does it behave when running a live distro like https://grml.org (from usb)?

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#9 2024-12-15 22:50:03

iith4ahm
Member
Registered: 2021-01-11
Posts: 24

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

Is the root partition (or /var etc) on that drive?

nope, just some extra ext4 storage space

Does it behave when running a live distro like https://grml.org (from usb)?

i just tried running a debian 11 live install usb and it still clicks

Last edited by iith4ahm (2024-12-15 22:50:35)

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#10 2024-12-15 23:20:22

iith4ahm
Member
Registered: 2021-01-11
Posts: 24

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

i don't know if it's normal or not, but if i start with the disk already on standby (i think unmounted), and then shut down the computer, the disk will wake up first and then do an emergency stop

i'm thinking i should reach out to the manufacturer ... who was bought out by western digital ... so ...

seems like it's not an os issue though otherwise where did all of those other emergency stops in the SMART numbers come from so it was probably happening on windows.

right?

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#11 2024-12-16 08:37:45

seth
Member
Registered: 2012-09-03
Posts: 60,822

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

Since Power-Off_Retract_Count and Load_Cycle_Count are equal, it's the normal behavior for the drive. It has done this (or at least recorded a Power-Off_Retract_Count) every single time it idled.

The sound might not indicate much.
Seagate server disks have a very distinct chiinggg every time the head rests - what's initially scary AF.
But, anecdotally, they've also been the most reliable spinners (drives, actually) I've ever used. (toc-toc-toc, one is still in use, after more than 1Mio load cycles and almost 19 billion written LBAs. toc-toc-toc. TOCK! TOCK! TOCK!!!)

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#12 2024-12-18 03:06:02

iith4ahm
Member
Registered: 2021-01-11
Posts: 24

Re: [SOLVED] suspending/sleeping hard drive causes emergency retract

so it seems like it's a lemon

thanks for the help seth

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