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I can't get a package to work and I don't know what kind of error I'm having so I don't know how to seek help.
I installed the "pulse-secure" package and enabled the required service according to the wiki. I also installed the "webkit2gtk" and "gtkmm3" packages in order to use the UI. When I launch the UI with
/opt/pulsesecure/bin/pulseUI
nothing happens, but if I press Ctrl-C then the UI appears to launch normally, but about once per second this message is repeatedly posted in the terminal:
DBUS api call failed with code: 2 - message:GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name is not activatable
Some of the buttons in the UI seem to work, but not the ones that add or connect to a VPN; if I click those the dialog box closes and nothing else happens, not even in the terminal. Unfortunately the error message doesn't mean very much to me.
How do I seek help with this error? Is it a bug in the package and if so what's the appropriate way to ask the AUR package maintainer for help? Or is it a problem with some other software that the package depends on (DBUS?), and if so how do I determine which software and request support for that instead? Or is it some obvious newbie mistake I can fix myself?
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have you enabled and started the service? what's its status output?
are you using NetworkManager as required?
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I think I started the service?
$ systemctl status pulsesecure
gives me
● pulsesecure.service - pulsesecure service Daemon
Loaded: loaded (/usr/lib/systemd/system/pulsesecure.service; disabled; preset: disabled)
Active: active (running) since Tue 2024-07-30 11:08:34 +08; 1h 3min ago
Invocation: 28e1156949f144fd9b128020066d9302
Process: 248893 ExecStart=/opt/pulsesecure/bin/startup.sh start (code=exited, status=0/SUCCESS)
Main PID: 248902 (pulsesecure)
Tasks: 1 (limit: 77021)
Memory: 6.9M (peak: 7M)
CPU: 1.806s
CGroup: /system.slice/pulsesecure.service
└─248902 /opt/pulsesecure/bin/pulsesecure
Is that normal?
And yes I think I'm using NetworkManager:
● NetworkManager.service - Network Manager
Loaded: loaded (/usr/lib/systemd/system/NetworkManager.service; enabled; preset: disabled)
Active: active (running) since Fri 2024-07-26 13:36:54 +08; 3 days ago
Invocation: b64a975a59c14bf997036796f24d3761
Docs: man:NetworkManager(8)
Main PID: 674 (NetworkManager)
Tasks: 4 (limit: 77021)
Memory: 23.4M (peak: 24.6M)
CPU: 11.496s
CGroup: /system.slice/NetworkManager.service
└─674 /usr/bin/NetworkManager --no-daemon
Warning: some journal files were not opened due to insufficient permissions.
Last edited by z9s8efkjnsf (2024-07-30 04:15:20)
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I have the same problem. Could you solve it?
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Mod note: moving to AUR Issues
Sakura:-
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Making lemonade from lemons since 2015.
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Im only able to recreate the issue if;
pulsesecure.service is either not enabled or inactive (or both)
package is working without problem.
i was getting the same error after the initial download and install but after enabling service and restarting host, it worked.
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