Arch Linux

z9s8efkjnsf

Member

Registered: 2024-02-06

Posts: 7

How do I troubleshoot a package from the AUR?

I can't get a package to work and I don't know what kind of error I'm having so I don't know how to seek help.

I installed the "pulse-secure" package and enabled the required service according to the wiki. I also installed the "webkit2gtk" and "gtkmm3" packages in order to use the UI. When I launch the UI with

/opt/pulsesecure/bin/pulseUI

nothing happens, but if I press Ctrl-C then the UI appears to launch normally, but about once per second this message is repeatedly posted in the terminal:

DBUS api call failed with code: 2 - message:GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name is not activatable

Some of the buttons in the UI seem to work, but not the ones that add or connect to a VPN; if I click those the dialog box closes and nothing else happens, not even in the terminal. Unfortunately the error message doesn't mean very much to me.

How do I seek help with this error? Is it a bug in the package and if so what's the appropriate way to ask the AUR package maintainer for help? Or is it a problem with some other software that the package depends on (DBUS?), and if so how do I determine which software and request support for that instead? Or is it some obvious newbie mistake I can fix myself?

cryptearth

Member

Registered: 2024-02-03

Posts: 1,169

Re: How do I troubleshoot a package from the AUR?

have you enabled and started the service? what's its status output?
are you using NetworkManager as required?

z9s8efkjnsf

Member

Registered: 2024-02-06

Posts: 7

Re: How do I troubleshoot a package from the AUR?

I think I started the service?

$ systemctl status pulsesecure

gives me

● pulsesecure.service - pulsesecure service Daemon
     Loaded: loaded (/usr/lib/systemd/system/pulsesecure.service; disabled; preset: disabled)
     Active: active (running) since Tue 2024-07-30 11:08:34 +08; 1h 3min ago
 Invocation: 28e1156949f144fd9b128020066d9302
    Process: 248893 ExecStart=/opt/pulsesecure/bin/startup.sh start (code=exited, status=0/SUCCESS)
   Main PID: 248902 (pulsesecure)
      Tasks: 1 (limit: 77021)
     Memory: 6.9M (peak: 7M)
        CPU: 1.806s
     CGroup: /system.slice/pulsesecure.service
             └─248902 /opt/pulsesecure/bin/pulsesecure

Is that normal?

And yes I think I'm using NetworkManager:

● NetworkManager.service - Network Manager
     Loaded: loaded (/usr/lib/systemd/system/NetworkManager.service; enabled; preset: disabled)
     Active: active (running) since Fri 2024-07-26 13:36:54 +08; 3 days ago
 Invocation: b64a975a59c14bf997036796f24d3761
       Docs: man:NetworkManager(8)
   Main PID: 674 (NetworkManager)
      Tasks: 4 (limit: 77021)
     Memory: 23.4M (peak: 24.6M)
        CPU: 11.496s
     CGroup: /system.slice/NetworkManager.service
             └─674 /usr/bin/NetworkManager --no-daemon

Warning: some journal files were not opened due to insufficient permissions.

Last edited by z9s8efkjnsf (2024-07-30 04:15:20)

rodoni

Member

Registered: 2024-12-23

Posts: 1

Re: How do I troubleshoot a package from the AUR?

I have the same problem. Could you solve it?

WorMzy

Administrator

From: Scotland

Registered: 2010-06-16

Posts: 12,543

Website

Re: How do I troubleshoot a package from the AUR?

Mod note: moving to AUR Issues

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Bollan

Member

Registered: 2025-01-05

Posts: 3

Re: How do I troubleshoot a package from the AUR?

Im only able to recreate the issue if;
pulsesecure.service is either not enabled or inactive (or both)
package is working without problem.
i was getting the same error after the initial download and install but after enabling service and restarting host, it worked.