Arch Linux

Monapp

Member

Registered: 2024-04-28

Posts: 18

[SOLVED] Random shutdown/crash

Hey!

Since last sunday I have some random crashes where my computer just shutdown without any clear warning.

Here's my pacman log of that day : https://paste.rs/QO0lb.txt

As I've done an upgrade of the linux kernel I thought of trying out booting on the linux-LTS but I still stumbled upon a crash

The crashes happened both when I was on battery and when I was charging my laptop.

When the crash happens I sometimes can't boot anymore (when powering on it's powering off on its own instantly) and sometimes even the charge lid goes off. In the latter case I have to unplug the battery and discharge the capacitors.

Every crash happened while having something on a USB port, however it was not the same port nor the same stuff attached to it, so I don't know if it could be related?

On the boot logs I have warning I didn't had before, where only the ACPI and integrity errors where shown (it worked fine even with the errors on ACPI before).
However, the TSC/clock warning

févr. 16 11:41:16 archlinux kernel: TSC synchronization [CPU#0 -> CPU#2]:
févr. 16 11:41:16 archlinux kernel: Measured 22272548939 cycles TSC warp between CPUs, turning off TSC clock.
févr. 16 11:41:16 archlinux kernel: tsc: Marking TSC unstable due to check_tsc_sync_source failed
févr. 16 11:41:16 archlinux kernel:   #1  #3  #5  #7  #9 #11

févr. 16 11:41:16 archlinux kernel: Unstable clock detected, switching default tracing clock to "global"
                                     If you want to keep using the local clock, then add:
                                       "trace_clock=local"
                                     on the kernel command line

the tpm warning

févr. 16 11:41:16 archlinux kernel: tpm tpm0: tpm_read_log_acpi: Failed to map ACPI memory

as well as drivers errors are all new

févr. 16 11:41:16 archlinux kernel: usb: port power management may be unreliable

févr. 16 11:41:16 archlinux kernel: nvidia: loading out-of-tree module taints kernel.
févr. 16 11:41:16 archlinux kernel: nvidia: module license 'NVIDIA' taints kernel.
févr. 16 11:41:16 archlinux kernel: Disabling lock debugging due to kernel taint
févr. 16 11:41:16 archlinux kernel: nvidia: module verification failed: signature and/or required key missing - tainting kernel
févr. 16 11:41:16 archlinux kernel: nvidia: module license taints kernel.

févr. 16 11:48:12 archlinux kernel: NVRM: loading NVIDIA UNIX x86_64 Kernel Module  570.86.16  Fri Jan 24 21:25:51 UTC 2025

févr. 16 11:48:12 archlinux kernel: nvidia_uvm: module uses symbols nvUvmInterfaceDisableAccessCntr from proprietary module nvidia, inheriting taint.

févr. 16 11:48:12 archlinux kernel: i8042: PNP: PS/2 appears to have AUX port disabled, if this is incorrect please boot with i8042.nopnp

On another reboot I had more errors with the usb but searching on the Internet didn't give me much:

linux usb 3-2: device descriptor read/64, error -71

usb 1-2.3-port2: Cannot enable. Maybe the USB cable is bad?

Here are some logs before the first crash occurs: https://paste.rs/iRHMG.txt

I can provide more logs if needed but I really don't know how to search nor if it's a hardware or a software thing?

My computer is a Lenovo Legion 5 15ACH6H.

Could you please help me?

Monapp

Last edited by Monapp (2025-02-16 17:12:47)

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 75,086

Re: [SOLVED] Random shutdown/crash

Here's my pacman log of that day : https://paste.rs/QO0lb.txt

Why is that some html?

févr. 16 11:41:16 archlinux kernel: smpboot: CPU0: AMD Ryzen 5 5600H with Radeon Graphics (family: 0x19, model: 0x50, stepping: 0x0)

https://wiki.archlinux.org/title/Ryzen#Troubleshooting - feed more voltage to the CPU.

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Monapp

Member

Registered: 2024-04-28

Posts: 18

Re: [SOLVED] Random shutdown/crash

Why is that some html?

? Weird, it's my pacman logs for sure for me. I've tried to redo the paste (here https://paste.rs/aChnf.txt), if it doesn't work I'll try to go with another pastebin

https://wiki.archlinux.org/title/Ryzen#Troubleshooting - feed more voltage to the CPU.

Oh, thanks! I didn't even think of checking that. I'll try to apply this and return later to tell you if it worked.

EDIT: I'm marking this as solved for now, I will reopen it later if needed as I may take time to try the given solution

Last edited by Monapp (2025-02-16 17:13:22)

Monapp

Member

Registered: 2024-04-28

Posts: 18

Re: [SOLVED] Random shutdown/crash

In case someone need it, It seems that I fixed the issue (however the logs are still there, maybe I didn't saw them before and it's fine...). To fix it I just upgraded my bios from GKCN50WW to GKCN65WW and have done a fresh install of arch (don't know if it was needed tho), so maybe it's a recent regression of the linux kernel with the first bios version I had....