[SOLVED] System shutting down randomly

szneqz · 2025-03-21 23:16:25

Hello!
For past 3 days I have some kind of strange problem. When I left my laptop alone (so it shuts down screen after some time) it may randomly shutdown/reboot - I'm not sure about this because it happens always when I'm not near it. It goes straight to my Windows 10 (it ignores my GRUB, but I know that half of the time when I try to reboot linux it ignores GRUB and goes to Windows Boot Manager but I think it is not an issue).
It all worked fine for one year. Everything always up to date (pacman and AUR packages updated daily)
I use DELL G15 5515 Ryzen Edition. I have always plugged in power supply, ethernet cable connected, headphones, cooling pad, mouse and external monitor connected via HDMI.
I was testing it for a few days and this is what I know:
-It works fine when I use it directly
-It shuts down randomly when screen is dim
-It didn't shut down when connected to only mouse and power supply (tested two times, left without touching for a 3 hours)

For some reason I think it may be connected to HDMI because cable is loose and it disconnects for a second when touching it.

These are my logs:

$ sudo journalctl -b -1 -r

Mar 21 21:00:45 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@30.service: Deactivated successfully.
Mar 21 21:00:35 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@30.service.
Mar 21 20:55:48 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@29.service: Deactivated successfully.
Mar 21 20:55:37 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 20:55:37 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 20:55:36 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@29.service.
Mar 21 20:53:11 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 20:53:11 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 20:22:48 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 20:22:48 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 19:53:08 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 19:53:08 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 19:23:06 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 19:23:06 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 19:05:33 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@28.service: Deactivated successfully.
Mar 21 19:05:23 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@28.service.
Mar 21 19:00:26 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@27.service: Deactivated successfully.
Mar 21 19:00:16 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@27.service.
Mar 21 18:55:29 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@26.service: Deactivated successfully.
Mar 21 18:55:20 DELLG15 org_kde_powerdevil[1196]: org.kde.powerdevil: [DDCutilDisplay]: ddca_get_non_table_vcp_value -3007
Mar 21 18:55:17 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@26.service.
Mar 21 18:53:03 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 18:53:03 DELLG15 rtkit-daemon[948]: Supervising 8 threads of 5 processes of 1 users.
Mar 21 18:50:39 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@25.service: Deactivated successfully.
Mar 21 18:50:29 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@25.service.
Mar 21 18:45:31 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@24.service: Deactivated successfully.
Mar 21 18:45:21 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@24.service.
Mar 21 18:41:28 DELLG15 systemd[845]: dbus-:1.2-org.kde.KSplash@1.service: Failed with result 'exit-code'.
Mar 21 18:41:28 DELLG15 systemd[845]: dbus-:1.2-org.kde.KSplash@1.service: Main process exited, code=exited, status=1/FAILURE
Mar 21 18:41:28 DELLG15 plasma_waitforname[12950]: org.kde.plasma.waitforname: WaitForName: Service was not registered within timeout
Mar 21 18:40:42 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@23.service: Deactivated successfully.
Mar 21 18:40:32 DELLG15 org_kde_powerdevil[1196]: [ 13017] (dw_recheck_displays_func) Recheck interval: Slept for 200 millisec
Mar 21 18:40:32 DELLG15 org_kde_powerdevil[1196]: [  1196] Unquiescing libddcutil API...
Mar 21 18:40:32 DELLG15 org_kde_powerdevil[1196]: [  1196] Display redetection finished.
Mar 21 18:40:32 DELLG15 org_kde_powerdevil[1196]: [  1196] libddcutil watch thread 0x63229f02ae20 started
Mar 21 18:40:32 DELLG15 org_kde_powerdevil[1196]: [  1196] libddcutil recheck thread (nil) started
Mar 21 18:40:32 DELLG15 org_kde_powerdevil[1196]: [  1196]                                          extra_stabilization_millisec: 0,  stabilization_poll_millisec: 100
Mar 21 18:40:32 DELLG15 org_kde_powerdevil[1196]: [  1196] Watching for display connection changes, resolved watch mode = Watch_Mode_Xevent, poll loop interval = 100 millisec
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1196] is_sysfs_reliable_for_busno(9) returned false and session type != X11. Assuming not asleep
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1196] is_sysfs_reliable_for_busno(9) returned false and session type != X11. Assuming not asleep
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1196] is_sysfs_reliable_for_busno(8) returned false and session type != X11. Assuming not asleep
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1196] Watch thread terminated.
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1323] recheck thread terminating because watch thread terminated
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1196] Display redetection starting.
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1196] Quiesce libddcutil API complete
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1196] Quiescing libddcutil API...
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1324] Started 1 event callback thread(s)
Mar 21 18:40:31 DELLG15 org_kde_powerdevil[1196]: [  1324] libddcutil callback thread 0x7e64a8001970 started

$ sudo journalctl -b -5 -r

Mar 20 18:10:57 DELLG15 kernel: perf: interrupt took too long (2513 > 2500), lowering kernel.perf_event_max_sample_rate to 79000
Mar 20 18:10:17 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@33.service: Deactivated successfully.
Mar 20 18:10:07 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@33.service.
Mar 20 18:08:13 DELLG15 kwin_wayland[891]: kwin_core: Cannot grant a token to KWin::ClientConnection(0x59fed4c50310)
Mar 20 18:05:06 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:06 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:06 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:06 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:06 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:06 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:06 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:03 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@32.service: Deactivated successfully.
Mar 20 18:05:02 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:02 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:02 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:02 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:05:02 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:04:59 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:04:59 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:04:59 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:04:59 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:04:59 DELLG15 kwin_wayland[891]: kwin_scene_opengl: 0x2: GL_INVALID_OPERATION in glDrawBuffers(unsupported buffer GL_BACK_LEFT)
Mar 20 18:04:51 DELLG15 rtkit-daemon[939]: Supervising 9 threads of 5 processes of 1 users.
Mar 20 18:04:51 DELLG15 rtkit-daemon[939]: Supervising 9 threads of 5 processes of 1 users.
Mar 20 18:04:50 DELLG15 telegram-desktop[4702]: qt.gui.imageio.jpeg: Corrupt JPEG data: premature end of data segment
Mar 20 18:04:50 DELLG15 telegram-desktop[4702]: qt.gui.imageio.jpeg: Corrupt JPEG data: premature end of data segment
Mar 20 18:04:49 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@32.service.
Mar 20 18:01:56 DELLG15 plasmashell[1131]: file:///usr/share/plasma/plasmoids/org.kde.plasma.notifications/contents/ui/delegates/DelegatePopup.qml:136:17: QML Body: Binding loop detected for prop>
Mar 20 18:01:56 DELLG15 plasmashell[1131]: file:///usr/share/plasma/plasmoids/org.kde.plasma.notifications/contents/ui/delegates/DelegatePopup.qml:136:17: QML Body: Binding loop detected for prop>
Mar 20 17:57:45 DELLG15 rtkit-daemon[939]: Supervising 9 threads of 5 processes of 1 users.
Mar 20 17:57:45 DELLG15 rtkit-daemon[939]: Supervising 9 threads of 5 processes of 1 users.
Mar 20 17:38:31 DELLG15 systemd[1]: NetworkManager-dispatcher.service: Deactivated successfully.
Mar 20 17:38:31 DELLG15 wpa_supplicant[684]: wlp4s0: CTRL-EVENT-SIGNAL-CHANGE above=1 signal=-53 noise=9999 txrate=52000
Mar 20 17:38:21 DELLG15 NetworkManager[599]: <info>  [1742488701.5190] device (wlp4s0): Activation: successful, device activated.
Mar 20 17:38:21 DELLG15 NetworkManager[599]: <info>  [1742488701.5180] device (wlp4s0): state change: secondaries -> activated (reason 'none', managed-type: 'full')
Mar 20 17:38:21 DELLG15 NetworkManager[599]: <info>  [1742488701.5179] device (wlp4s0): state change: ip-check -> secondaries (reason 'none', managed-type: 'full')

$ sudo journalctl -b -8 -r

Mar 19 18:49:06 DELLG15 systemd[1]: dbus-:1.2-org.kde.powerdevil.backlighthelper@1.service: Deactivated successfully.
Mar 19 18:48:56 DELLG15 systemd[1]: Started dbus-:1.2-org.kde.powerdevil.backlighthelper@1.service.
Mar 19 18:43:04 DELLG15 plasmashell[1236]: The cached device pixel ratio value was stale on window update.  Please file a QTBUG which explains how to reproduce.
Mar 19 18:42:54 DELLG15 sudo[2469]: pam_unix(sudo:session): session closed for user root
Mar 19 18:42:54 DELLG15 sudo[2469]: pam_unix(sudo:session): session opened for user root(uid=0) by szneqz(uid=1000)
Mar 19 18:42:54 DELLG15 sudo[2469]:   szneqz : TTY=pts/1 ; PWD=/home/szneqz ; USER=root ; COMMAND=/usr/bin/journalctl --boot=-1 --grep=poweroff\\|shutdown\\|reboot\\|halt
Mar 19 18:42:48 DELLG15 wireplumber[1070]: wp-event-dispatcher: <WpAsyncEventHook:0x57b9debb0660> failed: <WpSiStandardLink:0x57b9dee302c0> link failed: some node was destroyed before the link wa>
Mar 19 18:42:31 DELLG15 plasmashell[1236]: The cached device pixel ratio value was stale on window update.  Please file a QTBUG which explains how to reproduce.
Mar 19 18:42:29 DELLG15 konsole[2251]: The cached device pixel ratio value was stale on window update.  Please file a QTBUG which explains how to reproduce.
Mar 19 18:42:28 DELLG15 plasmashell[1236]: The cached device pixel ratio value was stale on window update.  Please file a QTBUG which explains how to reproduce.
Mar 19 18:42:22 DELLG15 sudo[2451]: pam_unix(sudo:session): session closed for user root
Mar 19 18:42:22 DELLG15 sudo[2451]: pam_unix(sudo:session): session opened for user root(uid=0) by szneqz(uid=1000)
Mar 19 18:42:22 DELLG15 sudo[2451]:   szneqz : TTY=pts/1 ; PWD=/home/szneqz ; USER=root ; COMMAND=/usr/bin/journalctl --boot=-1 --grep=poweroff|shutdown|reboot
Mar 19 18:42:03 DELLG15 plasmashell[1236]: The cached device pixel ratio value was stale on window update.  Please file a QTBUG which explains how to reproduce.
Mar 19 18:42:00 DELLG15 plasmashell[1236]: The cached device pixel ratio value was stale on window update.  Please file a QTBUG which explains how to reproduce.
Mar 19 18:41:25 DELLG15 kwin_wayland[976]: kwin_wayland_drm: Failed to create framebuffer: Invalid argument
Mar 19 18:41:25 DELLG15 kwin_wayland[976]: kwin_wayland_drm: Failed to create framebuffer: Invalid argument
Mar 19 18:41:25 DELLG15 kwin_wayland[976]: kwin_scene_opengl: Error during eglInitialize  12289
Mar 19 18:41:25 DELLG15 kwin_wayland[976]: kwin_scene_opengl: eglInitialize failed
Mar 19 18:41:25 DELLG15 kwin_wayland[976]: kwin_scene_opengl: Error during eglInitialize  12289
Mar 19 18:41:25 DELLG15 kwin_wayland[976]: kwin_scene_opengl: eglInitialize failed
Mar 19 18:40:25 DELLG15 systemd-timesyncd[444]: Contacted time server 51.68.141.5:123 (0.arch.pool.ntp.org).
Mar 19 18:40:09 DELLG15 drkonqi-coredump-launcher[2363]: Unable to find file for pid 24147 expected at "kcrash-metadata/gldriverquery.7b631fb470f84113af4697ed252e18c1.24147.ini"
Mar 19 18:40:09 DELLG15 drkonqi-coredump-launcher[2363]: Detected locale "C" with character encoding "ANSI_X3.4-1968", which is not UTF-8.
                                                         Qt depends on a UTF-8 locale, and has switched to "C.UTF-8" instead.
                                                         If this causes problems, reconfigure your locale. See the locale(1) manual
                                                         for more information.

$ last -x | grep system | head -20

reboot   system boot  6.13.7-arch1-1   Sat Mar 22 00:36   still running
reboot   system boot  6.13.7-arch1-1   Fri Mar 21 09:07   still running
shutdown system down  6.13.7-arch1-1   Fri Mar 21 00:24 - 09:07  (08:42)
reboot   system boot  6.13.7-arch1-1   Thu Mar 20 19:12 - 00:24  (05:11)
shutdown system down  6.13.7-arch1-1   Thu Mar 20 19:08 - 19:12  (00:04)
reboot   system boot  6.13.7-arch1-1   Thu Mar 20 18:23 - 19:08  (00:44)
reboot   system boot  6.13.7-arch1-1   Thu Mar 20 18:14 - crash  (00:09)
reboot   system boot  6.13.7-arch1-1   Thu Mar 20 09:56 - crash  (08:18)
shutdown system down  6.13.7-arch1-1   Thu Mar 20 00:23 - 09:56  (09:32)
reboot   system boot  6.13.7-arch1-1   Wed Mar 19 20:00 - 00:23  (04:23)
shutdown system down  6.13.7-arch1-1   Wed Mar 19 19:45 - 20:00  (00:14)
reboot   system boot  6.13.7-arch1-1   Wed Mar 19 19:11 - 19:45  (00:34)
reboot   system boot  6.13.7-arch1-1   Wed Mar 19 19:22 - crash  (-00:10)
reboot   system boot  6.13.7-arch1-1   Wed Mar 19 10:06 - crash  (09:16)
shutdown system down  6.13.7-arch1-1   Tue Mar 18 23:55 - 10:06  (10:10)
reboot   system boot  6.13.7-arch1-1   Tue Mar 18 14:07 - 23:55  (09:48)
shutdown system down  6.13.7-arch1-1   Tue Mar 18 00:25 - 14:07  (13:41)
reboot   system boot  6.13.7-arch1-1   Mon Mar 17 23:08 - 00:25  (01:17)
shutdown system down  6.13.7-arch1-1   Mon Mar 17 22:16 - 23:08  (00:52)
reboot   system boot  6.13.7-arch1-1   Mon Mar 17 10:39 - 22:16  (11:36)

And some configs of Power Management:
https://i.imgur.com/Ja8tIxd.png
https://i.imgur.com/alhOgVN.png
https://i.imgur.com/DeTDY2V.png

Thanks for any help with that :>

Last edited by szneqz (2025-03-25 21:49:19)

seth · 2025-03-22 07:11:33

It goes straight to my Windows 10 (it ignores my GRUB

3rd link below. Mandatory.
Disable it (it's NOT the BIOS setting!) and reboot windows and linux twice for voodo reasons.

Also please replace the oversized screenshots w/ links and *never* use "-r" or "-x" w/ journalctl, those flags are just annoying.

szneqz · 2025-03-22 09:29:33

3rd link below. Mandatory.

Ok, done, I see that on normal reboot it goes to GRUB so thanks :D

*never* use "-r" or "-x" w/ journalctl, those flags are just annoying.

Idk, I always try to reverse any long logs when I want to see what happend at the end. It is annoying to scroll down to look at recent logs.

Anyway - monitoring the system.

Last edited by szneqz (2025-03-22 09:30:09)

seth · 2025-03-22 11:55:38

Because it is like top posting.
Why not?
Please don't "-r".

It is annoying to scroll down to look at recent logs

Try "-e"

szneqz · 2025-03-25 21:49:02

Disabling hibernation on Windows worked - I think that I disabled it earlier, maybe one of their updates enabled it again... Thanks for help :>

Arch Linux

#1 2025-03-21 23:16:25

[SOLVED] System shutting down randomly

#2 2025-03-22 07:11:33

Re: [SOLVED] System shutting down randomly

#3 2025-03-22 09:29:33

Re: [SOLVED] System shutting down randomly

#4 2025-03-22 11:55:38

Re: [SOLVED] System shutting down randomly

#5 2025-03-25 21:49:02

Re: [SOLVED] System shutting down randomly

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