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#1 2025-06-01 14:49:46

3391146750@qq.com
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Registered: 2025-06-01
Posts: 7

XPS 13 9350(2024) Camera/fingerprint/microphone not working

Recently I bought a XPS 13 with u7-258v, I installed Arch on it and I notice that my camera,fingerprint and microphone are not working.

 
fastfetch
                  -`                     wilf@WilfsXPS
                 .o+`                    -------------
                `ooo/                    OS: Arch Linux x86_64
               `+oooo:                   Host: XPS 13 9350
              `+oooooo:                  Kernel: Linux 6.14.9-zen1-1-zen
              -+oooooo+:                 Uptime: 28 mins
            `/:-:++oooo+:                Packages: 2158 (pacman)
           `/++++/+++++++:               Shell: zsh 5.9
          `/++++++++++++++:              Display (LGD0778): 2880x1800 @ 60 Hz (as 1440x900) in 13" [Built-in]
         `/+++ooooooooooooo/`            WM: Hyprland 0.49.0-54-g69c2b2926 (Wayland)
        ./ooosssso++osssssso+`           Theme: Breeze [Qt], Mojave-Light-solid-alt [GTK2/3], macOS-6.1 [GTK4]
       .oossssso-````/ossssss+`          Icons: Windows-Eleven [GTK2/3/4]
      -osssssso.      :ssssssso.         Font: Arial (9pt) [Qt], Noto Sans (10pt) [GTK2/3/4]
     :osssssss/        osssso+++.        Cursor: breeze (24px)
    /ossssssss/        +ssssooo/-        Terminal: kitty 0.42.1
  `/ossssso+/:-        -:/+osssso+-      Terminal Font: MesloLGS-NF-Regular (12pt)
 `+sso+:-`                 `.-/+oso:     CPU: Intel(R) Core(TM) Ultra 7 258V (8) @ 4.80 GHz
`++:.                           `-/+/    GPU: Intel Arc Graphics 130V / 140V @ 1.95 GHz [Integrated]
.`                                 `/    Memory: 7.82 GiB / 30.91 GiB (25%)
                                         Swap: 0 B / 4.00 GiB (0%)
                                         Disk (/): 63.49 GiB / 126.90 GiB (50%) - ext4
                                         Disk (/home): 429.21 GiB / 638.73 GiB (67%) - ext4
                                         Local IP (wlan0): 192.168.31.113/24
                                         Battery (DELL TR7FC48T): 75% (1 hour, 23 mins remaining) [Discharging]
                                         Locale: zh_CN.UTF-8

This computer is a "Notebook system certified with Ubuntu",only light sensor is marked as not supported, so there should be some way to solve this.

I notice that on ubuntu's site, they point out that this system works with Kernel 6.11.0-1011-oem. I think this could be something matters, so I'm wondering are there anyway to get this kernal on ArchLinux?


"

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#2 2025-06-01 15:17:13

ewaller
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From: Pasadena, CA
Registered: 2009-07-13
Posts: 20,402

Re: XPS 13 9350(2024) Camera/fingerprint/microphone not working

That is probably not the right approach, it is probably a matter of the driver just not being configured in the Arch kernel.  If so, we can fix that.   First off, I assume those worked when you had Ubuntu installed? (Or did you have it installed?)

What are the output of lsusb and of lspci -nn  ? (That is two 'n's not 'm').  Let's see is we can identify the devices and their drivers.

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#3 2025-06-01 16:22:05

3391146750@qq.com
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Registered: 2025-06-01
Posts: 7

Re: XPS 13 9350(2024) Camera/fingerprint/microphone not working

Thanks for your help!
Here's the output of lsusb and lspci -nn, on archlinux with kernel 6.14.9-zen1-1-zen

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 2ac1:20c9 SLS Lattice AI USB 2.0
Bus 003 Device 003: ID 27c6:633c Shenzhen Goodix Technology Co.,Ltd. Goodix Fingerprint USB Device
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:6400] (rev 04)
00:02.0 VGA compatible controller [0300]: Intel Corporation Lunar Lake [Intel Arc Graphics 130V / 140V] [8086:64a0] (rev 04)
00:04.0 Signal processing controller [1180]: Intel Corporation Device [8086:641d] (rev 04)
00:05.0 Multimedia controller [0480]: Intel Corporation Device [8086:645d] (rev 04)
00:07.0 PCI bridge [0604]: Intel Corporation Lunar Lake-M Thunderbolt 4 PCI Express Root Port #0 [8086:a84e] (rev 10)
00:07.2 PCI bridge [0604]: Intel Corporation Lunar Lake-M Thunderbolt 4 PCI Express Root Port #2 [8086:a860] (rev 10)
00:0a.0 Signal processing controller [1180]: Intel Corporation Device [8086:647d] (rev 04)
00:0b.0 Processing accelerators [1200]: Intel Corporation Lunar Lake NPU [8086:643e] (rev 04)
00:0d.0 USB controller [0c03]: Intel Corporation Lunar Lake-M Thunderbolt 4 USB Controller [8086:a831] (rev 10)
00:0d.2 USB controller [0c03]: Intel Corporation Lunar Lake-M Thunderbolt 4 NHI #0 [8086:a833] (rev 10)
00:0d.3 USB controller [0c03]: Intel Corporation Lunar Lake-M Thunderbolt 4 NHI #1 [8086:a834] (rev 10)
00:12.0 Serial controller [0700]: Intel Corporation Lunar Lake-M Integrated Sensor Hub [8086:a845] (rev 10)
00:13.0 Communication controller [0780]: Intel Corporation Device [8086:a862] (rev 10)
00:14.0 USB controller [0c03]: Intel Corporation Lunar Lake-M USB 3.2 Gen 2x1 xHCI Host Controller [8086:a87d] (rev 10)
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:a87f] (rev 10)
00:14.3 Network controller [0280]: Intel Corporation BE201 320MHz [8086:a840] (rev 10)
00:14.7 Bluetooth [0d11]: Intel Corporation Device [8086:a876] (rev 10)
00:15.0 Serial bus controller [0c80]: Intel Corporation Lunar Lake-M Serial IO I2C Controller #0 [8086:a878] (rev 10)
00:15.2 Serial bus controller [0c80]: Intel Corporation Lunar Lake-M Serial IO I2C Controller #2 [8086:a87a] (rev 10)
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:a870] (rev 10)
00:1c.0 PCI bridge [0604]: Intel Corporation Lunar Lake-M PCI Express Root Port #5 [8086:a83c] (rev 10)
00:1e.0 Communication controller [0780]: Intel Corporation Lunar Lake-M Serial IO UART Controller #0 [8086:a825] (rev 10)
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:a807] (rev 10)
00:1f.3 Multimedia audio controller [0401]: Intel Corporation Lunar Lake-M HD Audio Controller [8086:a828] (rev 10)
00:1f.4 SMBus [0c05]: Intel Corporation Lunar Lake-M SMbus Controller [8086:a822] (rev 10)
00:1f.5 Serial bus controller [0c80]: Intel Corporation Lunar Lake-M SPI Controller [8086:a823] (rev 10)
71:00.0 Non-Volatile memory controller [0108]: Sandisk Corp PC SN740 NVMe SSD (DRAM-less) [15b7:5015] (rev 01)

for audio input device, pavu control shows a "Lunar Lake-M HD Audio Controller SoundWire microphones:SoundWire microphones", but this thing not work.
GPT told me it see a fingerprint device, it advise me to install Fprint, and it works, so that pass.

Camera isn't here however

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#4 2025-06-01 16:30:47

3391146750@qq.com
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Registered: 2025-06-01
Posts: 7

Re: XPS 13 9350(2024) Camera/fingerprint/microphone not working

I will try install ubuntu now

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#5 2025-06-01 17:30:14

3391146750@qq.com
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Registered: 2025-06-01
Posts: 7

Re: XPS 13 9350(2024) Camera/fingerprint/microphone not working

Tried install ubuntu, microphone work after switch to linux-oem kernel,but camera remain not work.

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#6 2025-06-01 17:46:35

002445
Member
Registered: 2021-10-07
Posts: 26

Re: XPS 13 9350(2024) Camera/fingerprint/microphone not working

The camera works only with the old version of Ubuntu shipped with the laptop. I think 22.04.

I have a XPS 9340 for work and the camera has never worked since I got it. It also delays my boot for 10 seconds so I have disabled the webcam in the UEFI/BIOS settings.

Read: https://bbs.archlinux.org/viewtopic.php?id=297262 for more discussion about it.

Last edited by 002445 (2025-06-01 17:48:11)

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#7 2025-06-02 09:18:27

3391146750@qq.com
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Registered: 2025-06-01
Posts: 7

Re: XPS 13 9350(2024) Camera/fingerprint/microphone not working

I installed everything I can got about ipu7 in aur, and I installed v4l2-relay with pgk build from https://bbs.archlinux.org/viewtopic.php?id=277462&p=3

Now v4l2-ctl do notice that I have a camera, but I cant use it in other application.

I think what I'm lack of is only ipu7-camera-hal and icamerasrc, I do get the code of hal from https://github.com/intel/ipu7-camera-hal,but I can't build it.

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#8 2025-06-02 10:03:45

3391146750@qq.com
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Registered: 2025-06-01
Posts: 7

Re: XPS 13 9350(2024) Camera/fingerprint/microphone not working

Another problem is about touchpad, after a while of using, the Touchpad force feedback on the right half of the toouchpad suddenly became 100%, and the left half remain, when I switch back to windows and switch back, the problem gone.

Sometimes the trackpad input lag suddenly increases, and I don't know why.

Are there any program/software dealing with the communication of the dell touchpad?

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