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#1 2025-08-26 15:12:57

AAA111222
Member
Registered: 2025-08-26
Posts: 3

[SOLVED] Acer Predator Helios Neo 16 audio device missing

After new arch linux installation I've got into a sound problem - it was missing right after KDE installation (motherboard pings in TTY were present, obviously).

After some research (I'm not really experienced in audio debugging), I've found that not only doesn't ALSA detect the appropriate working card, but also I can't find when doing `lspci`.

The thing is that I can find a GPU audio controller, but it seems like it's just a regular playback one, which doesn't practically work (no sounds from firefox and `speaker-test`).

Here are some maybe useful command outputs:

$ lspci | grep -i audio
0000:00:1f.3 Multimedia audio controller: Intel Corporation Raptor Lake High Definition Audio Controller (rev 11)
0000:01:00.1 Audio device: NVIDIA Corporation AD107 High Definition Audio Controller (rev a1)
$ amixer
Simple mixer control 'Master',0
  Capabilities: pvolume pswitch pswitch-joined
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 65536
  Mono:
  Front Left: Playback 65536 [100%] [on]
  Front Right: Playback 65536 [100%] [on]
Simple mixer control 'Capture',0
  Capabilities: cvolume cswitch cswitch-joined
  Capture channels: Front Left - Front Right
  Limits: Capture 0 - 65536
  Front Left: Capture 65536 [100%] [on]
  Front Right: Capture 65536 [100%] [on]
$ pactl list sinks
Sink #914
	State: IDLE
	Name: alsa_output.pci-0000_01_00.1.pro-output-3
	Description: AD107 High Definition Audio Controller Pro
	Driver: PipeWire
	Sample Specification: s32le 8ch 48000Hz
	Channel Map: aux0,aux1,aux2,aux3,aux4,aux5,aux6,aux7
	Owner Module: 4294967295
	Mute: no
	Volume: aux0: 65536 / 100% / 0.00 dB,   aux1: 65536 / 100% / 0.00 dB,   aux2: 65536 / 100% / 0.00 dB,   aux3: 65536 / 100% / 0.00 dB,   aux4: 65536 / 100% / 0.00 dB,   aux5: 65536 / 100% / 0.00 dB,   aux6: 65536 / 100% / 0.00 dB,   aux7: 65536 / 100% / 0.00 dB
	        balance 0.00
	Base Volume: 65536 / 100% / 0.00 dB
	Monitor Source: alsa_output.pci-0000_01_00.1.pro-output-3.monitor
	Latency: 0 usec, configured 0 usec
	Flags: HARDWARE DECIBEL_VOLUME LATENCY 
	Properties:
		alsa.card = "0"
		alsa.card_name = "HDA NVidia"
		alsa.class = "generic"
		alsa.components = "HDA:10de00a7,1025170f,00100100"
		alsa.device = "3"
		alsa.driver_name = "snd_hda_intel"
		alsa.id = "HDMI 0"
		alsa.long_card_name = "HDA NVidia at 0x87000000 irq 17"
		alsa.mixer_name = "Nvidia GPU a7 HDMI/DP"
		alsa.name = "HDMI 0"
		alsa.resolution_bits = "32"
		alsa.subclass = "generic-mix"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.sync.id = "00000000:00000000:00000000:00000000"
		api.alsa.card.longname = "HDA NVidia at 0x87000000 irq 17"
		api.alsa.card.name = "HDA NVidia"
		api.alsa.path = "hw:0,3"
		api.alsa.pcm.card = "0"
		api.alsa.pcm.stream = "playback"
		audio.channels = "8"
		audio.position = "AUX0,AUX1,AUX2,AUX3,AUX4,AUX5,AUX6,AUX7"
		card.profile.device = "0"
		clock.name = "api.alsa.0"
		device.api = "alsa"
		device.class = "sound"
		device.icon_name = "audio-card-analog"
		device.id = "59"
		device.profile.description = "Pro"
		device.profile.name = "pro-output-3"
		device.profile.pro = "true"
		device.routes = "0"
		factory.name = "api.alsa.pcm.sink"
		media.class = "Audio/Sink"
		device.description = "AD107 High Definition Audio Controller"
		node.name = "alsa_output.pci-0000_01_00.1.pro-output-3"
		node.nick = "HDMI 0"
		node.pause-on-idle = "false"
		object.path = "alsa:acp:NVidia:0:playback"
		port.group = "playback"
		priority.driver = "1196"
		priority.session = "1196"
		factory.id = "19"
		clock.quantum-limit = "8192"
		client.id = "46"
		node.driver = "true"
		node.loop.name = "data-loop.0"
		library.name = "audioconvert/libspa-audioconvert"
		object.id = "94"
		object.serial = "914"
		node.max-latency = "16384/48000"
		api.alsa.period-size = "1024"
		api.alsa.period-num = "32"
		api.alsa.headroom = "0"
		api.acp.auto-port = "false"
		api.acp.auto-profile = "false"
		api.alsa.card = "0"
		api.alsa.split-enable = "true"
		api.alsa.use-acp = "true"
		api.dbus.ReserveDevice1 = "Audio0"
		api.dbus.ReserveDevice1.Priority = "-20"
		device.bus = "pci"
		device.bus_path = "pci-0000:01:00.1"
		device.enum.api = "udev"
		device.name = "alsa_card.pci-0000_01_00.1"
		device.nick = "HDA NVidia"
		device.plugged.usec = "3312586"
		device.product.id = "0x22be"
		device.product.name = "AD107 High Definition Audio Controller"
		device.subsystem = "sound"
		sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card0"
		device.vendor.id = "0x10de"
		device.vendor.name = "NVIDIA Corporation"
		spa.object.id = "2"
		device.string = "0"
	Formats:
		pcm

Sink #915
	State: IDLE
	Name: alsa_output.pci-0000_01_00.1.pro-output-7
	Description: AD107 High Definition Audio Controller Pro 7
	Driver: PipeWire
	Sample Specification: s32le 8ch 48000Hz
	Channel Map: aux0,aux1,aux2,aux3,aux4,aux5,aux6,aux7
	Owner Module: 4294967295
	Mute: no
	Volume: aux0: 65536 / 100% / 0.00 dB,   aux1: 65536 / 100% / 0.00 dB,   aux2: 65536 / 100% / 0.00 dB,   aux3: 65536 / 100% / 0.00 dB,   aux4: 65536 / 100% / 0.00 dB,   aux5: 65536 / 100% / 0.00 dB,   aux6: 65536 / 100% / 0.00 dB,   aux7: 65536 / 100% / 0.00 dB
	        balance 0.00
	Base Volume: 65536 / 100% / 0.00 dB
	Monitor Source: alsa_output.pci-0000_01_00.1.pro-output-7.monitor
	Latency: 0 usec, configured 0 usec
	Flags: HARDWARE DECIBEL_VOLUME LATENCY 
	Properties:
		alsa.card = "0"
		alsa.card_name = "HDA NVidia"
		alsa.class = "generic"
		alsa.components = "HDA:10de00a7,1025170f,00100100"
		alsa.device = "7"
		alsa.driver_name = "snd_hda_intel"
		alsa.id = "HDMI 1"
		alsa.long_card_name = "HDA NVidia at 0x87000000 irq 17"
		alsa.mixer_name = "Nvidia GPU a7 HDMI/DP"
		alsa.name = "HDMI 1"
		alsa.resolution_bits = "32"
		alsa.subclass = "generic-mix"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.sync.id = "00000000:00000000:00000000:00000000"
		api.alsa.card.longname = "HDA NVidia at 0x87000000 irq 17"
		api.alsa.card.name = "HDA NVidia"
		api.alsa.path = "hw:0,7"
		api.alsa.pcm.card = "0"
		api.alsa.pcm.stream = "playback"
		audio.channels = "8"
		audio.position = "AUX0,AUX1,AUX2,AUX3,AUX4,AUX5,AUX6,AUX7"
		card.profile.device = "1"
		clock.name = "api.alsa.0"
		device.api = "alsa"
		device.class = "sound"
		device.icon_name = "audio-card-analog"
		device.id = "59"
		device.profile.description = "Pro 7"
		device.profile.name = "pro-output-7"
		device.profile.pro = "true"
		device.routes = "0"
		factory.name = "api.alsa.pcm.sink"
		media.class = "Audio/Sink"
		device.description = "AD107 High Definition Audio Controller"
		node.name = "alsa_output.pci-0000_01_00.1.pro-output-7"
		node.nick = "HDMI 1"
		node.pause-on-idle = "false"
		object.path = "alsa:acp:NVidia:1:playback"
		port.group = "playback"
		priority.driver = "1132"
		priority.session = "1132"
		factory.id = "19"
		clock.quantum-limit = "8192"
		client.id = "46"
		node.driver = "true"
		node.loop.name = "data-loop.0"
		library.name = "audioconvert/libspa-audioconvert"
		object.id = "101"
		object.serial = "915"
		node.max-latency = "16384/48000"
		api.alsa.period-size = "1024"
		api.alsa.period-num = "32"
		api.alsa.headroom = "0"
		api.acp.auto-port = "false"
		api.acp.auto-profile = "false"
		api.alsa.card = "0"
		api.alsa.split-enable = "true"
		api.alsa.use-acp = "true"
		api.dbus.ReserveDevice1 = "Audio0"
		api.dbus.ReserveDevice1.Priority = "-20"
		device.bus = "pci"
		device.bus_path = "pci-0000:01:00.1"
		device.enum.api = "udev"
		device.name = "alsa_card.pci-0000_01_00.1"
		device.nick = "HDA NVidia"
		device.plugged.usec = "3312586"
		device.product.id = "0x22be"
		device.product.name = "AD107 High Definition Audio Controller"
		device.subsystem = "sound"
		sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card0"
		device.vendor.id = "0x10de"
		device.vendor.name = "NVIDIA Corporation"
		spa.object.id = "2"
		device.string = "0"
	Formats:
		pcm

Sink #916
	State: IDLE
	Name: alsa_output.pci-0000_01_00.1.pro-output-8
	Description: AD107 High Definition Audio Controller Pro 8
	Driver: PipeWire
	Sample Specification: s32le 8ch 48000Hz
	Channel Map: aux0,aux1,aux2,aux3,aux4,aux5,aux6,aux7
	Owner Module: 4294967295
	Mute: no
	Volume: aux0: 65536 / 100% / 0.00 dB,   aux1: 65536 / 100% / 0.00 dB,   aux2: 65536 / 100% / 0.00 dB,   aux3: 65536 / 100% / 0.00 dB,   aux4: 65536 / 100% / 0.00 dB,   aux5: 65536 / 100% / 0.00 dB,   aux6: 65536 / 100% / 0.00 dB,   aux7: 65536 / 100% / 0.00 dB
	        balance 0.00
	Base Volume: 65536 / 100% / 0.00 dB
	Monitor Source: alsa_output.pci-0000_01_00.1.pro-output-8.monitor
	Latency: 0 usec, configured 0 usec
	Flags: HARDWARE DECIBEL_VOLUME LATENCY 
	Properties:
		alsa.card = "0"
		alsa.card_name = "HDA NVidia"
		alsa.class = "generic"
		alsa.components = "HDA:10de00a7,1025170f,00100100"
		alsa.device = "8"
		alsa.driver_name = "snd_hda_intel"
		alsa.id = "HDMI 2"
		alsa.long_card_name = "HDA NVidia at 0x87000000 irq 17"
		alsa.mixer_name = "Nvidia GPU a7 HDMI/DP"
		alsa.name = "HDMI 2"
		alsa.resolution_bits = "32"
		alsa.subclass = "generic-mix"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.sync.id = "00000000:00000000:00000000:00000000"
		api.alsa.card.longname = "HDA NVidia at 0x87000000 irq 17"
		api.alsa.card.name = "HDA NVidia"
		api.alsa.path = "hw:0,8"
		api.alsa.pcm.card = "0"
		api.alsa.pcm.stream = "playback"
		audio.channels = "8"
		audio.position = "AUX0,AUX1,AUX2,AUX3,AUX4,AUX5,AUX6,AUX7"
		card.profile.device = "2"
		clock.name = "api.alsa.0"
		device.api = "alsa"
		device.class = "sound"
		device.icon_name = "audio-card-analog"
		device.id = "59"
		device.profile.description = "Pro 8"
		device.profile.name = "pro-output-8"
		device.profile.pro = "true"
		device.routes = "0"
		factory.name = "api.alsa.pcm.sink"
		media.class = "Audio/Sink"
		device.description = "AD107 High Definition Audio Controller"
		node.name = "alsa_output.pci-0000_01_00.1.pro-output-8"
		node.nick = "HDMI 2"
		node.pause-on-idle = "false"
		object.path = "alsa:acp:NVidia:2:playback"
		port.group = "playback"
		priority.driver = "1116"
		priority.session = "1116"
		factory.id = "19"
		clock.quantum-limit = "8192"
		client.id = "46"
		node.driver = "true"
		node.loop.name = "data-loop.0"
		library.name = "audioconvert/libspa-audioconvert"
		object.id = "99"
		object.serial = "916"
		node.max-latency = "16384/48000"
		api.alsa.period-size = "1024"
		api.alsa.period-num = "32"
		api.alsa.headroom = "0"
		api.acp.auto-port = "false"
		api.acp.auto-profile = "false"
		api.alsa.card = "0"
		api.alsa.split-enable = "true"
		api.alsa.use-acp = "true"
		api.dbus.ReserveDevice1 = "Audio0"
		api.dbus.ReserveDevice1.Priority = "-20"
		device.bus = "pci"
		device.bus_path = "pci-0000:01:00.1"
		device.enum.api = "udev"
		device.name = "alsa_card.pci-0000_01_00.1"
		device.nick = "HDA NVidia"
		device.plugged.usec = "3312586"
		device.product.id = "0x22be"
		device.product.name = "AD107 High Definition Audio Controller"
		device.subsystem = "sound"
		sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card0"
		device.vendor.id = "0x10de"
		device.vendor.name = "NVIDIA Corporation"
		spa.object.id = "2"
		device.string = "0"
	Formats:
		pcm

Sink #917
	State: IDLE
	Name: alsa_output.pci-0000_01_00.1.pro-output-9
	Description: AD107 High Definition Audio Controller Pro 9
	Driver: PipeWire
	Sample Specification: s32le 8ch 48000Hz
	Channel Map: aux0,aux1,aux2,aux3,aux4,aux5,aux6,aux7
	Owner Module: 4294967295
	Mute: no
	Volume: aux0: 65536 / 100% / 0.00 dB,   aux1: 65536 / 100% / 0.00 dB,   aux2: 65536 / 100% / 0.00 dB,   aux3: 65536 / 100% / 0.00 dB,   aux4: 65536 / 100% / 0.00 dB,   aux5: 65536 / 100% / 0.00 dB,   aux6: 65536 / 100% / 0.00 dB,   aux7: 65536 / 100% / 0.00 dB
	        balance 0.00
	Base Volume: 65536 / 100% / 0.00 dB
	Monitor Source: alsa_output.pci-0000_01_00.1.pro-output-9.monitor
	Latency: 0 usec, configured 0 usec
	Flags: HARDWARE DECIBEL_VOLUME LATENCY 
	Properties:
		alsa.card = "0"
		alsa.card_name = "HDA NVidia"
		alsa.class = "generic"
		alsa.components = "HDA:10de00a7,1025170f,00100100"
		alsa.device = "9"
		alsa.driver_name = "snd_hda_intel"
		alsa.id = "HDMI 3"
		alsa.long_card_name = "HDA NVidia at 0x87000000 irq 17"
		alsa.mixer_name = "Nvidia GPU a7 HDMI/DP"
		alsa.name = "HDMI 3"
		alsa.resolution_bits = "32"
		alsa.subclass = "generic-mix"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.sync.id = "00000000:00000000:00000000:00000000"
		api.alsa.card.longname = "HDA NVidia at 0x87000000 irq 17"
		api.alsa.card.name = "HDA NVidia"
		api.alsa.path = "hw:0,9"
		api.alsa.pcm.card = "0"
		api.alsa.pcm.stream = "playback"
		audio.channels = "8"
		audio.position = "AUX0,AUX1,AUX2,AUX3,AUX4,AUX5,AUX6,AUX7"
		card.profile.device = "3"
		clock.name = "api.alsa.0"
		device.api = "alsa"
		device.class = "sound"
		device.icon_name = "audio-card-analog"
		device.id = "59"
		device.profile.description = "Pro 9"
		device.profile.name = "pro-output-9"
		device.profile.pro = "true"
		device.routes = "0"
		factory.name = "api.alsa.pcm.sink"
		media.class = "Audio/Sink"
		device.description = "AD107 High Definition Audio Controller"
		node.name = "alsa_output.pci-0000_01_00.1.pro-output-9"
		node.nick = "HDMI 3"
		node.pause-on-idle = "false"
		object.path = "alsa:acp:NVidia:3:playback"
		port.group = "playback"
		priority.driver = "1100"
		priority.session = "1100"
		factory.id = "19"
		clock.quantum-limit = "8192"
		client.id = "46"
		node.driver = "true"
		node.loop.name = "data-loop.0"
		library.name = "audioconvert/libspa-audioconvert"
		object.id = "91"
		object.serial = "917"
		node.max-latency = "16384/48000"
		api.alsa.period-size = "1024"
		api.alsa.period-num = "32"
		api.alsa.headroom = "0"
		api.acp.auto-port = "false"
		api.acp.auto-profile = "false"
		api.alsa.card = "0"
		api.alsa.split-enable = "true"
		api.alsa.use-acp = "true"
		api.dbus.ReserveDevice1 = "Audio0"
		api.dbus.ReserveDevice1.Priority = "-20"
		device.bus = "pci"
		device.bus_path = "pci-0000:01:00.1"
		device.enum.api = "udev"
		device.name = "alsa_card.pci-0000_01_00.1"
		device.nick = "HDA NVidia"
		device.plugged.usec = "3312586"
		device.product.id = "0x22be"
		device.product.name = "AD107 High Definition Audio Controller"
		device.subsystem = "sound"
		sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card0"
		device.vendor.id = "0x10de"
		device.vendor.name = "NVIDIA Corporation"
		spa.object.id = "2"
		device.string = "0"
	Formats:
		pcm
$ pactl list cards
Card #454
	Name: alsa_card.pci-0000_01_00.1
	Driver: alsa
	Owner Module: n/a
	Properties:
		api.acp.auto-port = "false"
		api.acp.auto-profile = "false"
		api.alsa.card = "0"
		api.alsa.card.longname = "HDA NVidia at 0x87000000 irq 17"
		api.alsa.card.name = "HDA NVidia"
		api.alsa.path = "hw:0"
		api.alsa.split-enable = "true"
		api.alsa.use-acp = "true"
		api.dbus.ReserveDevice1 = "Audio0"
		api.dbus.ReserveDevice1.Priority = "-20"
		device.api = "alsa"
		device.bus = "pci"
		device.bus_path = "pci-0000:01:00.1"
		device.description = "AD107 High Definition Audio Controller"
		device.enum.api = "udev"
		device.icon_name = "audio-card-analog-pci"
		device.name = "alsa_card.pci-0000_01_00.1"
		device.nick = "HDA NVidia"
		device.plugged.usec = "3312586"
		device.product.id = "0x22be"
		device.product.name = "AD107 High Definition Audio Controller"
		device.subsystem = "sound"
		sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card0"
		device.vendor.id = "0x10de"
		device.vendor.name = "NVIDIA Corporation"
		media.class = "Audio/Device"
		spa.object.id = "2"
		factory.id = "15"
		client.id = "46"
		object.id = "59"
		object.serial = "454"
		object.path = "alsa:acp:NVidia"
		alsa.card = "0"
		alsa.card_name = "HDA NVidia"
		alsa.long_card_name = "HDA NVidia at 0x87000000 irq 17"
		alsa.driver_name = "snd_hda_intel"
		alsa.mixer_name = "Nvidia GPU a7 HDMI/DP"
		alsa.components = "HDA:10de00a7,1025170f,00100100"
		alsa.id = "NVidia"
		device.string = "0"
	Profiles:
		off: Off (sinks: 0, sources: 0, priority: 0, available: yes)
		output:hdmi-stereo: Digital Stereo (HDMI) Output (sinks: 1, sources: 0, priority: 5900, available: no)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (sinks: 1, sources: 0, priority: 5700, available: no)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (sinks: 1, sources: 0, priority: 5700, available: no)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (sinks: 1, sources: 0, priority: 5700, available: no)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (sinks: 1, sources: 0, priority: 800, available: no)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (sinks: 1, sources: 0, priority: 800, available: no)
		output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) Output (sinks: 1, sources: 0, priority: 600, available: no)
		output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) Output (sinks: 1, sources: 0, priority: 600, available: no)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (sinks: 1, sources: 0, priority: 600, available: no)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (sinks: 1, sources: 0, priority: 600, available: no)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (sinks: 1, sources: 0, priority: 600, available: no)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (sinks: 1, sources: 0, priority: 600, available: no)
		pro-audio: Pro Audio (sinks: 4, sources: 0, priority: 1, available: yes)
	Active Profile: pro-audio
	Ports:
		hdmi-output-0: HDMI / DisplayPort (type: HDMI, priority: 5900, latency offset: 0 usec, availability group: Legacy 1, not available)
			Properties:
				port.type = "hdmi"
				port.availability-group = "Legacy 1"
				device.icon_name = "video-display"
				card.profile.port = "0"
			Part of profile(s): output:hdmi-stereo, output:hdmi-surround, output:hdmi-surround71
		hdmi-output-1: HDMI / DisplayPort 2 (type: HDMI, priority: 5800, latency offset: 0 usec, availability group: Legacy 2, not available)
			Properties:
				port.type = "hdmi"
				port.availability-group = "Legacy 2"
				device.icon_name = "video-display"
				card.profile.port = "1"
			Part of profile(s): output:hdmi-stereo-extra1, output:hdmi-surround-extra1, output:hdmi-surround71-extra1
		hdmi-output-2: HDMI / DisplayPort 3 (type: HDMI, priority: 5700, latency offset: 0 usec, availability group: Legacy 3, not available)
			Properties:
				port.type = "hdmi"
				port.availability-group = "Legacy 3"
				device.icon_name = "video-display"
				card.profile.port = "2"
			Part of profile(s): output:hdmi-stereo-extra2, output:hdmi-surround-extra2, output:hdmi-surround71-extra2
		hdmi-output-3: HDMI / DisplayPort 4 (type: HDMI, priority: 5600, latency offset: 0 usec, availability group: Legacy 4, not available)
			Properties:
				port.type = "hdmi"
				port.availability-group = "Legacy 4"
				device.icon_name = "video-display"
				card.profile.port = "3"
			Part of profile(s): output:hdmi-stereo-extra3, output:hdmi-surround-extra3, output:hdmi-surround71-extra3

Volume control (pavucontrol in KDE) screenshots:
- Device profiles
- Pro Audio outputs

Last edited by AAA111222 (2025-08-27 14:45:29)

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#2 2025-08-26 23:35:51

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 24,807

Re: [SOLVED] Acer Predator Helios Neo 16 audio device missing

All those devices are just the nvidia card, lspci does show the correct audio card however. Do you lack sof-firmware? Output of 

sudo dmesg | grep -iE 'snd|sof'
aplay -lL

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#3 2025-08-27 10:58:32

AAA111222
Member
Registered: 2025-08-26
Posts: 3

Re: [SOLVED] Acer Predator Helios Neo 16 audio device missing

Yeah, i think it is the issue here. So you are saying that installing sof-firmware package will fix it?

$ sudo dmesg | grep -iE 'snd|sof'
[    0.031304] software IO TLB: area num 32.
[    0.392991] PCI-DMA: Using software bounce buffering for IO (SWIOTLB)
[    0.392992] software IO TLB: mapped [mem 0x0000000026b40000-0x000000002ab40000] (64MB)
[    3.537991] pps_core: Software ver. 5.3.6 - Copyright 2005-2007 Rodolfo Giometti <giometti@linux.it>
[    3.650608] snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake+ platform, using SOF driver
[    4.412400] snd_hda_intel 0000:01:00.1: enabling device (0000 -> 0002)
[    4.412489] snd_hda_intel 0000:01:00.1: Disabling MSI
[    4.412495] snd_hda_intel 0000:01:00.1: Handle vga_switcheroo audio client
[    4.512293] sof-audio-pci-intel-tgl 0000:00:1f.3: enabling device (0000 -> 0002)
[    4.512404] sof-audio-pci-intel-tgl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if 0x040100
[    4.512435] sof-audio-pci-intel-tgl 0000:00:1f.3: bound 0000:00:02.0 (ops intel_audio_component_bind_ops [i915])
[    4.518976] sof-audio-pci-intel-tgl 0000:00:1f.3: use msi interrupt mode
[    4.540363] sof-audio-pci-intel-tgl 0000:00:1f.3: hda codecs found, mask 5
[    4.540366] sof-audio-pci-intel-tgl 0000:00:1f.3: using HDA machine driver skl_hda_dsp_generic now
[    4.540367] sof-audio-pci-intel-tgl 0000:00:1f.3: NHLT device BT(0) detected, ssp_mask 0x4
[    4.540368] sof-audio-pci-intel-tgl 0000:00:1f.3: BT link detected in NHLT tables: 0x4
[    4.540369] sof-audio-pci-intel-tgl 0000:00:1f.3: DMICs detected in NHLT tables: 2
[    4.540648] sof-audio-pci-intel-tgl 0000:00:1f.3: SOF firmware and/or topology file not found.
[    4.540649] sof-audio-pci-intel-tgl 0000:00:1f.3: Supported default profiles
[    4.540649] sof-audio-pci-intel-tgl 0000:00:1f.3: - ipc type 0 (Requested):
[    4.540650] sof-audio-pci-intel-tgl 0000:00:1f.3:  Firmware file: intel/sof/sof-rpl-s.ri
[    4.540650] sof-audio-pci-intel-tgl 0000:00:1f.3:  Topology file: intel/sof-tplg/sof-hda-generic-2ch.tplg
[    4.540651] sof-audio-pci-intel-tgl 0000:00:1f.3: Check if you have 'sof-firmware' package installed.
[    4.540651] sof-audio-pci-intel-tgl 0000:00:1f.3: Optionally it can be manually downloaded from:
[    4.540652] sof-audio-pci-intel-tgl 0000:00:1f.3:    https://github.com/thesofproject/sof-bin/
[    4.540884] sof-audio-pci-intel-tgl 0000:00:1f.3: error: sof_probe_work failed err: -2
$ aplay -lL
null
    Discard all samples (playback) or generate zero samples (capture)
lavrate
    Rate Converter Plugin Using Libav/FFmpeg Library
samplerate
    Rate Converter Plugin Using Samplerate Library
speexrate
    Rate Converter Plugin Using Speex Resampler
jack
    JACK Audio Connection Kit
oss
    Open Sound System
pipewire
    PipeWire Sound Server
pulse
    PulseAudio Sound Server
speex
    Plugin using Speex DSP (resample, agc, denoise, echo, dereverb)
upmix
    Plugin for channel upmix (4,6,8)
vdownmix
    Plugin for channel downmix (stereo) with a simple spacialization
default
    Default ALSA Output (currently PipeWire Media Server)
hdmi:CARD=NVidia,DEV=0
    HDA NVidia, HDMI 0
    HDMI Audio Output
hdmi:CARD=NVidia,DEV=1
    HDA NVidia, HDMI 1
    HDMI Audio Output
hdmi:CARD=NVidia,DEV=2
    HDA NVidia, HDMI 2
    HDMI Audio Output
hdmi:CARD=NVidia,DEV=3
    HDA NVidia, HDMI 3
    HDMI Audio Output
usbstream:CARD=NVidia
    HDA NVidia
    USB Stream Output
**** List of PLAYBACK Hardware Devices ****
card 0: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: NVidia [HDA NVidia], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: NVidia [HDA NVidia], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

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#4 2025-08-27 14:44:59

AAA111222
Member
Registered: 2025-08-26
Posts: 3

Re: [SOLVED] Acer Predator Helios Neo 16 audio device missing

I installed the package and i could finally access my audio card. Thank you for helping!

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