Arch Linux

zeesanist

Member

Registered: 2025-12-19

Posts: 3

Can't access the AUR from my home wifi network

Hey,
recently I discovered that I can't install packages from AUR anymore, I tried to open the AUR website from my browser and the site doesn't load either. It works fine with a VPN or even from my mobile network. I've checked my DNS ( which is set automatic in my router and cloudflare from my laptop's setting). My internet is IPV4 only. Any idea how can I fix this issue?

obelisk

Member

Registered: 2021-01-10

Posts: 75

Re: Can't access the AUR from my home wifi network

AUR is sometimes down due Denial-of-Service attacks. You can check status here: https://status.archlinux.org/

But I think that this is not your problem. Can you ping to it?  Or a missing entry?

$ ping aur.archlinux.org
...
$ cat /etc/resolv.conf
nameserver 192.168.xxx.xxx

system72

Member

Registered: 2025-11-22

Posts: 326

Website

Re: Can't access the AUR from my home wifi network

ur ip might be banned

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semeion

Member

From: Brazil

Registered: 2008-10-20

Posts: 75

Re: Can't access the AUR from my home wifi network

Status page tell me it is online, but it is offline for me too.

The ping command gets stuck and the website (https://aur.archlinux.org/) return "The connection has timed out. The server at aur.archlinux.org is taking too long to respond."

$ ping aur.archlinux.org
PING aur.archlinux.org (209.126.35.78) 56(84) bytes of data.

My IP isn't fixed/static it change sometimes on new connection with the my provider, it is 179.109.143.xxx at the moment.

Last edited by semeion (2025-12-19 11:23:04)

gromit

Administrator

From: Germany

Registered: 2024-02-10

Posts: 1,441

Website

Re: Can't access the AUR from my home wifi network

Thanks for letting us know! Could you please send your IP addresses to accountsupport@archlinux.org so we can debug the issue with our provider?
Do you get any specific error or can you just not connect at all?

semeion

Member

From: Brazil

Registered: 2008-10-20

Posts: 75

Re: Can't access the AUR from my home wifi network

I am from Brazil.

package-query return "curl error: Timeout was reached"

Last edited by semeion (2025-12-19 12:11:35)

zeesanist

Member

Registered: 2025-12-19

Posts: 3

Re: Can't access the AUR from my home wifi network

Thanks for letting us know! Could you please send your IP addresses to accountsupport@archlinux.org so we can debug the issue with our provider?
Do you get any specific error or can you just not connect at all?

Sure, I am sending it

zeesanist

Member

Registered: 2025-12-19

Posts: 3

Re: Can't access the AUR from my home wifi network

AUR is sometimes down due Denial-of-Service attacks. You can check status here: https://status.archlinux.org/

But I think that this is not your problem. Can you ping to it?  Or a missing entry?

$ ping aur.archlinux.org
...
$ cat /etc/resolv.conf
nameserver 192.168.xxx.xxx

The ping gets stuck

semeion

Member

From: Brazil

Registered: 2008-10-20

Posts: 75

Re: Can't access the AUR from my home wifi network

Thanks for letting us know! Could you please send your IP addresses to accountsupport@archlinux.org so we can debug the issue with our provider?
Do you get any specific error or can you just not connect at all?

I sent, thanks.

Last edited by semeion (2025-12-19 12:50:12)

semeion

Member

From: Brazil

Registered: 2008-10-20

Posts: 75

Re: Can't access the AUR from my home wifi network

My alias also fails. It show some results and gets stuck too, freeze, it is weird.

alias pacs='package-query -SAs'

semeion

Member

From: Brazil

Registered: 2008-10-20

Posts: 75

Re: Can't access the AUR from my home wifi network

traceroute aur.archlinux.org

1 xxxx I removed because show my router ip xxxx
2 xxxx I removed xxxx
3 xxxx I removed xxxx
4  10.10.10.1 (10.10.10.1)  12.855 ms  19.484 ms  20.327 ms
 5  * * *
 6  10.20.19.149 (10.20.19.149)  28.121 ms  21.722 ms  28.491 ms
 7  * * *
 8  186-192-58-221.fortetelecom.com.br (186.192.58.221)  10.515 ms  7.863 ms  7.828 ms
 9  ae5-3008.caw-cr3.fortetelecom.com.br (186.237.48.224)  14.284 ms  14.254 ms  14.214 ms
10  8.243.32.61 (8.243.32.61)  18.103 ms  20.534 ms  18.087 ms
11  ae4.3501.ebr1.sap1.ciriontechnologies.net (200.189.212.166)  36.543 ms ae3.3601.ebr2.sap1.ciriontechnologies.net (200.189.213.22)  20.883 ms ae4.3501.ebr1.sap1.ciriontechnologies.net (200.189.212.166)  28.827 ms
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

And it stop, return to prompt

Lone_Wolf

Administrator

From: Netherlands, Europe

Registered: 2005-10-04

Posts: 14,565

Re: Can't access the AUR from my home wifi network

try traceoute --icmp aur.archlinux.org or as root traceroute --tcp aur.archlinux.org those seem to work better for this usecase.

Note :
if your router ip starts with 10 , 100.64 or 192.168 you can post it because those are private addresses that can't be accessed from the internet.

Last edited by Lone_Wolf (2025-12-19 19:28:15)

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gromit

Administrator

From: Germany

Registered: 2024-02-10

Posts: 1,441

Website

Re: Can't access the AUR from my home wifi network

Could someone provide the output of "mtr -4 --report aur.archlinux.org"? Feel free to either post it here or send it to accountsupport@archlinux.org

I'm currently in the process of debugging the issue but none of our servers can reproduce the issue unfortunately.

ewaller

Administrator

From: Pasadena, CA

Registered: 2009-07-13

Posts: 20,546

Re: Can't access the AUR from my home wifi network

ewaller@odin/~% mtr -4 --report aur.archlinux.org
Start: 2025-12-19T19:29:25-0800
HOST: odin                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- dsldevice.attlocal.net     0.0%    10    2.1   3.1   1.4  13.1   3.6
  2.|-- 162-207-92-1.lightspeed.i  0.0%    10    5.1   5.2   3.4   7.3   1.3
  3.|-- 70.232.229.68              0.0%    10    7.0   5.8   4.1   7.3   1.2
  4.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  5.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- lax-b23-link.ip.twelve99.  0.0%    10    7.7   7.4   5.4   9.9   1.6
  8.|-- lax-bb1-link.ip.twelve99. 10.0%    10    7.4   5.9   4.1   7.4   1.2
  9.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- haproxy-ic-328239.ip.twel  0.0%    10    7.1  12.0   6.8  24.8   5.8
 11.|-- 209.126.35.78              0.0%    10   17.3  16.9  14.1  21.1   1.9
ewaller@odin/~% 

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semeion

Member

From: Brazil

Registered: 2008-10-20

Posts: 75

Re: Can't access the AUR from my home wifi network

$ traceroute --icmp aur.archlinux.org
traceroute to aur.archlinux.org (209.126.35.78), 30 hops max, 60 byte packets
 1  _gateway (192.168.200.1)  2.287 ms  2.815 ms  2.827 ms
 2  10.0.200.1 (10.0.200.1)  3.352 ms  3.360 ms *
 3  192.168.0.1 (192.168.0.1)  6.387 ms * *
 4  10.10.10.1 (10.10.10.1)  18.081 ms  16.358 ms  16.370 ms
 5  10.20.19.154 (10.20.19.154)  16.370 ms *  20.090 ms
 6  10.20.19.149 (10.20.19.149)  26.297 ms * *
 7  * * *
 8  186-192-58-221.fortetelecom.com.br (186.192.58.221)  8.013 ms *  10.490 ms
 9  ae5-3008.caw-cr3.fortetelecom.com.br (186.237.48.224)  13.852 ms * *
10  * * *
11  ae4.3501.ebr1.sap1.ciriontechnologies.net (200.189.212.166)  37.600 ms * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *



$ mtr -4 --report aur.archlinux.org
Start: 2025-12-20T04:03:26-0300
HOST: dell                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- _gateway                   0.0%    10    1.6   2.2   1.6   5.8   1.3
  2.|-- 10.0.200.1                 0.0%    10    2.1   2.8   2.0   7.0   1.6
  3.|-- 192.168.0.1                0.0%    10    7.5   4.4   2.8   7.5   1.7
  4.|-- 10.10.10.1                 0.0%    10    4.8   6.4   4.1  14.9   3.1
  5.|-- 10.20.19.154               0.0%    10    5.7   8.0   4.1  15.7   3.7
  6.|-- 10.20.19.149               0.0%    10    6.6   8.2   4.4  21.2   4.8
  7.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  8.|-- 186-192-58-221.fortetelec  0.0%    10   10.6  10.8   6.9  26.1   5.6
  9.|-- ae5-3008.caw-cr3.fortetel  0.0%    10   14.5  17.6  12.5  25.4   4.7
 10.|-- 8.243.32.61                0.0%    10   42.1  32.3  16.1  49.0  11.3
 11.|-- ae4.3501.ebr1.sap1.cirion  0.0%    10   21.4  44.3  20.7  84.8  23.7
 12.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0

semeion

Member

From: Brazil

Registered: 2008-10-20

Posts: 75

Re: Can't access the AUR from my home wifi network

The problem occurs on 3 different computers, and it also occurs on Arch Linux ARM, meaning it's platform-independent.

I'd like to know why I'm always presented with these exotic problems.

Last edited by semeion (2025-12-20 14:29:27)

gromit

Administrator

From: Germany

Registered: 2024-02-10

Posts: 1,441

Website

Re: Can't access the AUR from my home wifi network

Is it working again in the meantime? Our provider is still investigating the issue

tralph3

Member

Registered: 2021-04-24

Posts: 32

Re: Can't access the AUR from my home wifi network

Hi, I wanted to chime in and let you know that I'm also facing the exact same issue. No device on my LAN can access.

I'm from Argentina, my ISP is Telecentro. I tried to acces through an SSH tunnel to my server, which is also here on Argentina but a different ISP, and it worked.

semeion

Member

From: Brazil

Registered: 2008-10-20

Posts: 75

Re: Can't access the AUR from my home wifi network

That doesn't work, it's blocked.

Is there a program similar to package-query that uses GitHub instead of the AUR?

WorMzy

Administrator

From: Scotland

Registered: 2010-06-16

Posts: 13,178

Website

Re: Can't access the AUR from my home wifi network

'git'.

Mod note: moving to AUR Issues.

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seth

Member

From: Don't DM me only for attention

Registered: 2012-09-03

Posts: 71,479

Re: Can't access the AUR from my home wifi network

git ls-remote https://github.com/archlinux/aur/ '*qript*' # includes shameless plug

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gromit

Administrator

From: Germany

Registered: 2024-02-10

Posts: 1,441

Website

Re: Can't access the AUR from my home wifi network

@tralph3 could you please also forward your IP to the accountsupport helpdesk?

semeion

Member

From: Brazil

Registered: 2008-10-20

Posts: 75

Re: Can't access the AUR from my home wifi network

Hey, it is working right now!!! For me it is fixed, I hope the problem doesn't back.

Thank you to everyone who helped.

Last edited by semeion (2025-12-21 17:16:59)

tralph3

Member

Registered: 2021-04-24

Posts: 32

Re: Can't access the AUR from my home wifi network

Can confirm it's working again now.