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#1 2026-01-03 15:37:39

wanderzirkus
Member
Registered: 2026-01-03
Posts: 1

[SOLVED] Need help witn "Error during device I/O on scanimage"

Hi,

I hope I dont waste to much of everybodies time with this, but I am trying to get the Brother DS740D working since several hours without success.

So far I managed to install the brscan4 drivers (brscan5 doesnt even detect the scanner) and with it achieve the following:

❯ sudo sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.
  # Also you need support for SCSI Generic (sg) in your operating system.
  # If using Linux, try "modprobe sg".

found possible USB scanner (vendor=0x04f9 [Brother], product=0x0469 [DS-740D]) at libusb:002:002
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

❯ scanimage -L
device `brother4:bus10;dev1' is a Brother *Unknown USB scanner

❯ scanimage --format=png --output-file test.png --progress
scanimage: open of device brother4:bus10;dev1 failed: Error during device I/O


Does anybody have got some most welcome advice on what is going wrong and how i could go on?

EDIT:

Solution: Turns out the DS-740D has to be connected to a USB 2.0 port ...

Last edited by wanderzirkus (2026-01-03 16:23:04)

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