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#1 2009-08-21 20:29:36

rhomp2002
Member
Registered: 2008-08-01
Posts: 38

Strange problem with latest Firefox (Solved)

I just got my Time Warner Cable bill and went online to pay it.  When I brought up the account/pay X-press part of TW, I got a message that my browser is out of date:


Your browser is not supported at this time.

Browser identifier: mozsea
Browser version: 1.9.1.2
Browser major version: 1
Browser minor version: 9.1.2
Browser engine: gecko
Browser engine version: 20090804
Full user agent string: mozilla/5.0 (x11; u; linux x86_64; en-us; rv:1.9.1.2) gecko/20090804 shiretoko/3.5.2
Operating system identifier: linux
Operating system version: unknown
Is Flash installed? Yes
Flash version: 0
Are popups allowed for this site? Yes
Newest version of Javascript supported by this browser? 1.8


Supported Browsers:

name: msie; minimum version: 6.0; maximum version: 9.0
name: firefox; minimum version: 2.0.0.13
name: mozilla; minimum version: 2.0.0.13
name: safari; minimum version: 3.1.12


As you can see I am updated as of Aug 4,2009.  I went onto Mepis which I have not updated in several months and was able to process the payment.  It looks like they are reading the revision as 1.9.1.2 instead of 3.5.2 and the minimum version is 2.0.0.13.  I am flummoxed as to how I can be so up to date and yet be behind Mepis which I last updated in April.  Something is way out of kilter with this somehow.  I would guess when Mozilla went from Firefox to Shiretoko something got messed up with the old accounts.  I have not had this problem with anything else (Earthlink, Amazon, A1books, AbeBooks, Tom's Hardware, NewEgg), only with Time Warner.:/:/

Last edited by rhomp2002 (2009-08-26 06:20:57)

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#2 2009-08-21 20:37:21

loafer
Member
From: the pub
Registered: 2009-04-14
Posts: 1,772

Re: Strange problem with latest Firefox (Solved)

Try the user agent switcher:

https://addons.mozilla.org/en-US/firefox/addon/59

or manually set general.useragent.extra.firefox to Firefox/3.5 in about:config if you prefer

Last edited by loafer (2009-08-21 20:40:36)


All men have stood for freedom...
For freedom is the man that will turn the world upside down.
Gerrard Winstanley.

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#3 2009-08-22 01:07:39

Trent
Member
From: Baltimore, MD (US)
Registered: 2009-04-16
Posts: 990

Re: Strange problem with latest Firefox (Solved)

I would guess that the Time Warner site pulls out the string "shiretoko" and can't recognize it (it is fairly new, after all).  The other sites probably check the version numbers (as they should) and can tell that you're up to date.  You should consider contacting Time Warner and letting them know about this problem with their website.

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#4 2009-08-22 01:54:14

Ranguvar
Member
Registered: 2008-08-12
Posts: 2,545

Re: Strange problem with latest Firefox (Solved)

A lot of sites balk at "Shrietoko" and render incorrectly, though this is the first I've heard of one blocking entirely (though I have run into very stupid ones that insisted I needed Firefox 1.5 or higher, and had to be tricked into thinking I did have 1.5...). That's their fault, they should write standards-compliant code and then, if they deem necessary, implement hacks for bad browsers -- not block unrecognized browsers at the gate or other such nonsense. I would use general.useragent.extra.firefox in about:config to change 'Shrietoko' to 'Firefox', as loafer recommended.

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#5 2009-08-26 06:16:57

PhotonX
Member
From: Munich
Registered: 2008-08-10
Posts: 591

Re: Strange problem with latest Firefox (Solved)

Why does the Firefox package in extra have its useragent set to Shiretoko at all? The window Icon is also a blue "beta" one... Could somebody fix this?


Desktop: http://www.sysprofile.de/id15562, Arch Linux    |    Notebook: Thinkpad L13 Yoga Gen2, Manjaro

The very worst thing you can do with free software is to download it, see that it doesn't work for some reason, leave it, and tell your friends that it doesn't work.  -  Tuomas Lukka

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#6 2009-08-26 06:20:25

rhomp2002
Member
Registered: 2008-08-01
Posts: 38

Re: Strange problem with latest Firefox (Solved)

Eureka or something.  That worked fine. 

Thanks.  When I go onto Firefox it still says Shiretoko at the top of the screen but when I go to Time Warner Pay Xpress I now get the right screens.  Solved.:D:D:D

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#7 2009-08-26 06:30:31

blasse
Member
From: Poland
Registered: 2008-04-24
Posts: 303

Re: Strange problem with latest Firefox (Solved)

PhotonX wrote:

Why does the Firefox package in extra have its useragent set to Shiretoko at all? The window Icon is also a blue "beta" one... Could somebody fix this?

Maybe due to mozilla EULA? Which permit to use official branding (logo and name) only with binary downloaded from mozilla.org or self compiled source code for personal use only? wink

Last edited by blasse (2009-08-26 06:30:48)


Proud ex-maintainer of firefox-pgo

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#8 2009-08-26 06:34:08

PhotonX
Member
From: Munich
Registered: 2008-08-10
Posts: 591

Re: Strange problem with latest Firefox (Solved)

Oh, I see, the same story like with Debian's Iceweasel here... sad


Desktop: http://www.sysprofile.de/id15562, Arch Linux    |    Notebook: Thinkpad L13 Yoga Gen2, Manjaro

The very worst thing you can do with free software is to download it, see that it doesn't work for some reason, leave it, and tell your friends that it doesn't work.  -  Tuomas Lukka

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#9 2009-08-26 07:30:19

Heller_Barde
Member
Registered: 2008-04-01
Posts: 245

Re: Strange problem with latest Firefox (Solved)

yup. but it's no big deal, just change the user agent. (and if it bothers you, there is something in the AUR iirc, that can "brand" your firefox without recompiling)

cheers
Barde

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#10 2009-08-26 16:02:06

PhotonX
Member
From: Munich
Registered: 2008-08-10
Posts: 591

Re: Strange problem with latest Firefox (Solved)

Yep, thanks, I've already discovered it (firebrand).


Desktop: http://www.sysprofile.de/id15562, Arch Linux    |    Notebook: Thinkpad L13 Yoga Gen2, Manjaro

The very worst thing you can do with free software is to download it, see that it doesn't work for some reason, leave it, and tell your friends that it doesn't work.  -  Tuomas Lukka

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