Arch Linux

prunesquallor

Member

Registered: 2010-02-02

Posts: 4

Network printer problem

I have a networked HP OfficeJet Pro K5400 that is refusing to print.

If I try and setup the printer via hp-setup it priduces the error:

Printer queue setup failed
Please restart CUPS and try again

Restarting CUPs has no effect.

I can configure it in CUPS but all print jobs just sit in the queue. Once I have set it up in CUPS and run hp-toolbox I get the following errors:

Printer queue stopped (700)
Device communication  error (5012)

Thanks for any help.

toad

Member

From: if only I knew

Registered: 2008-12-22

Posts: 1,775

Website

Re: Network printer problem

google gets quite a few hits on "Device communication  error (5012)"...

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prunesquallor

Member

Registered: 2010-02-02

Posts: 4

Re: Network printer problem

google gets quite a few hits on "Device communication  error (5012)"...

True. I have looked through many, many results from google but all either don't fix the issue or apply to a USB connected printer.

I posted to this group just hoping someone may have had the same issue and could help.

Thanks for your reply though.

lamegaptop

Member

From: Orlando

Registered: 2009-05-10

Posts: 33

Re: Network printer problem

I have an HP Officejet pro 8000 networked via built in Wifi. With hplip, cups, hal-cups-utils installed the printer was recognized and configured automagically using http://localhost:631 in firefox. Just clicked add printer and there it was.

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Don't break the silence unless you can improve upon it.

CountDuckula

Member

Registered: 2010-02-28

Posts: 151

Re: Network printer problem

Sorry to ask the obvious, but have you looked at the CUPS wiki page?

Last edited by CountDuckula (2010-03-06 13:41:08)

prunesquallor

Member

Registered: 2010-02-02

Posts: 4

Re: Network printer problem

SOLVED

Cofiguring the printer via CUPS would not work. Initially configuring via hp-setup would not work either. However changing the network discovery mode to SLP solved the problem.

heaven

Member

Registered: 2009-11-24

Posts: 32

Re: Network printer problem

Not help for me. Have the same error but can add printer only when add myself to root group. But even after that the printer does not work - tasks are simply added to the queue and not printed. I have HP Photosmart C6200 series.

Please, help me