HP Deskjet F2400 printer not printing, prnt/backend/hp.c 625: ERROR: 5

gnu_D · 2011-03-06 13:39:08

Hi,

I tried to setup my printer with the ptal-init setup script, but it failed to communicate with the printer, this is the output of the command:

[gnu_d@kolg ~]$ sudo ptal-init setup -v
Password: 
**************************************************************

Stopping the HP OfficeJet Linux driver.

----------------------------------------------------------------------

This program manages devices controlled by the HP OfficeJet Linux
driver (hpoj).  It attempts to probe your computer for local parallel-
and USB-connected devices, and allows you to specify network addresses
for remote JetDirect-connected devices.

If you experience any difficulties in detecting your device(s), then
refer to the hpoj documentation for troubleshooting information.

----------------------------------------------------------------------

Currently defined device names ([*]=default):
    "mlc:usb:Deskjet_F2400_series"
        Model is "Deskjet F2400 series".
        Serial number is "CN01LB62QC05H4".

Press <Enter> alone to continue, or if you would like to delete
or reconfigure one of the above-listed devices, then enter the
device name to delete here --->  

----------------------------------------------------------------------

Probe for parallel-connected devices ([y]/n)?  y

Successfully loaded kernel module "lp" for the device probe.

Warning: Probing incorrect I/O port addresses could result in system
instability and/or data loss!  Consult your hardware documentation, BIOS
setup and/or kernel messages to verify correct base addresses in the
following prompts.   Also, take care not to probe parallel ports that
have non-printer devices (such as disk or tape drives) connected.

No parallel ports were auto-detected.

Press <Enter> alone to continue, or if you would like to probe an
undetected parallel port, then enter its hexadecimal base address
(such as "378", "278", or "3BC") here --->  

----------------------------------------------------------------------

Probe for USB-connected devices ([y]/n)?  y

Probing "%001%001"...  
    No device found.

Probing "%001%003"...  
    No device found.

Probing "%001%005"...  
    No device found.

Probing "%001%008"...  
    No device found.

Probing "%001%011"...  
    *** Found "Deskjet F2400 series" but failed to communicate with it!
    *** Elapsed time for this attempt was 0 second(s).
    *** Check syslog file for ptal-mlcd error messages.
    *** See hpoj documentation for troubleshooting information.

Probing "%002%001"...  
    No device found.

Probing "%003%001"...  
    No device found.

Probing "%003%002"...  
    No device found.

Probing "%004%001"...  
    No device found.

Probing "%004%002"...  
    No device found.

Probing "%005%001"...  
    No device found.

----------------------------------------------------------------------

Press <Enter> alone to continue, or if you would like to add a
JetDirect-connected device, then enter its dotted-decimal
IP address or hostname here --->

I started the daemons: pt-init and cups (with that order), then I used the gui setup device wizard hp-setup (as user), I got this output in my shell:

[gnu_d@kolg ~]$ hp-setup 

HP Linux Imaging and Printing System (ver. 3.11.1)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=usb, search=(None), desc=0)
Searching... (bus=usb, search=(None), desc=0)
/warning: No PPD found for model deskjet_f2400_series using new algorithm. Trying old algorithm...
error: No PPD found for model deskjet_f2400 using old algorithm.
error: No appropriate print PPD file found for model deskjet_f2400_series
KGlobal::locale::Warning your global KLocale is being recreated with a valid main component instead of a fake component, this usually means you tried to call i18n related functions before your main component was created. You should not do that since it most likely will not work 
error: Print command failed with exit code 256!

Done.

Then I tried with the gui wizard hp-setup and this is it's output:

[gnu_d@kolg ~]$ hp-setup 

HP Linux Imaging and Printing System (ver. 3.11.1)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=usb, search=(None), desc=0)
Searching... (bus=usb, search=(None), desc=0)
/warning: No PPD found for model deskjet_f2400_series using new algorithm. Trying old algorithm...
error: No PPD found for model deskjet_f2400 using old algorithm.
error: No appropriate print PPD file found for model deskjet_f2400_series
KGlobal::locale::Warning your global KLocale is being recreated with a valid main component instead of a fake component, this usually means you tried to call i18n related functions before your main component was created. You should not do that since it most likely will not work 

Done.

And then I manually located the PPD file named deskjet_f2400_series.

I opened the hp gui Device manager, then I tried a test page, nothing happens, tried to Align cartridges (print heads) and it worked, it printed out a page, but when I clicked on the Clean cartridges it showed me a dialog with error message: "Unable to communicate with device or device is in an error state."

In the /var/log/cups/error_log logs file I get this message

[06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31379 (gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=6...) and its subprocesses with signal 15
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31378 (KID4) with signal 15
D [06/Mar/2011:14:04:18 +0100] [Job 46] Process dying with "Caught termination signal: Job canceled", exit stat: 0
D [06/Mar/2011:14:04:18 +0100] [Job 46] error: Interrupted system call (4)
D [06/Mar/2011:14:04:18 +0100] [Job 46] Cleaning up ...
D [06/Mar/2011:14:04:18 +0100] [Job 46] 
D [06/Mar/2011:14:04:18 +0100] [Job 46] Closing foomatic-rip.
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31379 (gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=6...) and its subprocesses with signal 9
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31378 (KID4) with signal 9
D [06/Mar/2011:14:04:18 +0100] [Job 46] 
D [06/Mar/2011:14:04:18 +0100] [Job 46] Closing foomatic-rip.
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31377 (KID3) with signal 9
D [06/Mar/2011:14:04:18 +0100] [Job 46] Caught termination signal: Job canceled
D [06/Mar/2011:14:04:18 +0100] [Job 46] 
D [06/Mar/2011:14:04:18 +0100] [Job 46] Closing foomatic-rip.
D [06/Mar/2011:14:04:18 +0100] [Job 46] prnt/backend/hp.c 625: ERROR: 5021 device communication error!
D [06/Mar/2011:14:04:18 +0100] [Job 46] Backend returned status 4 (stop printer)
D [06/Mar/2011:14:04:18 +0100] [Job 46] End of messages
D [06/Mar/2011:14:04:18 +0100] [Job 46] printer-state=5(stopped)
D [06/Mar/2011:14:04:18 +0100] [Job 46] printer-state-message=""
D [06/Mar/2011:14:04:18 +0100] [Job 46] printer-state-reasons=paused
E [06/Mar/2011:14:14:23 +0100] cupsdAuthorize: pam_authenticate() returned 7 (Authentication failure)!

in /var/log/cups/error_log
This log is from /var/log/messages:

Mar  6 14:04:23 localhost kernel: usb 1-1: new high speed USB device using ehci_hcd and address 13
Mar  6 14:04:23 localhost kernel: usblp0: USB Bidirectional printer dev 13 if 1 alt 0 proto 2 vid 0x03F0 pid 0x7611
Mar  6 14:04:25 localhost kernel: usb 1-1: usbfs: interface 1 claimed by usblp while 'usb' sets config #1
Mar  6 14:04:26 localhost udev-configure-printer: Re-enabled printer ipp://localhost:631/printers/Deskjet_F2400
Mar  6 14:13:00 localhost kernel: usblp0: removed
Mar  6 14:19:15 localhost -- MARK --
Mar  6 14:39:15 localhost -- MARK --

This is the lsusb output:

Bus 001 Device 013: ID 03f0:7611 Hewlett-Packard DeskJet F2492 All-in-One

And this is dmesg | tail output

usb 1-1: usbfs: process 31263 (hp) did not claim interface 1 before use
usb 1-1: usbfs: process 31263 (hp) did not claim interface 1 before use
usb 1-1: usbfs: process 31263 (hp) did not claim interface 1 before use
usb 1-1: USB disconnect, address 12
usb 1-1: new high speed USB device using ehci_hcd and address 13
usblp0: USB Bidirectional printer dev 13 if 1 alt 0 proto 2 vid 0x03F0 pid 0x7611
usb 1-1: usbfs: interface 1 claimed by usblp while 'usb' sets config #1
usb 1-1: usbfs: usb_submit_urb returned -121
usblp0: removed

I'm in groups sys and lp.
Please help me, I tried everything I know, never had a printer before in my life .

P.S: I blacklisted usblp in rc.conf and in /etc/modprobe.d/

Last edited by gnu_D (2011-03-06 13:40:25)

Arch Linux

#1 2011-03-06 13:39:08

HP Deskjet F2400 printer not printing, prnt/backend/hp.c 625: ERROR: 5

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