New arch install, scanner problems still persist.

MadmanRB · 2014-08-11 11:36:40

Alright now officially under arch after spending a night configuring it and such (still dual booting antergos as a fallback though just in case things go weird) but alas my scanner issue that I have with my HP ENVY 4500 scanner/printer still persists.
After browsing though documentation and reading up I am still unable to solve this rather strange issue with my scanner.
I went here:

https://wiki.archlinux.org/index.php/sane

I installed sane, xsane xsane-gimp (as I use gimp for image editing) and I got butkis
I rebooted my computer, poked and prodded HPLIP-gui and once more HPLIP toolbox recognises my scanner while the stand alone software (commandline or otherwise) does not.
If it helps here is my kernel info and what desktop I am using

Kernel 3.15.8-1 (64bit) with XFCE

Once more I am stumped by this issue, even with the wiki in play this issue still befuddles me.
Everything else seems to be working here except for my scanner.
I did my homework here folks so its not like I did anything wrong, just hit this roadblock in my so far so good install of arch.

jasonwryan · 2014-08-11 17:14:37

Congrats on installing Arch.

Now, if you need assistance, you'll have to provide meaningful error or log messages: https://bbs.archlinux.org/viewtopic.php?id=57855

MadmanRB · 2014-08-11 20:40:53

jasonwryan wrote:

Congrats on installing Arch.
Now, if you need assistance, you'll have to provide meaningful error or log messages: https://bbs.archlinux.org/viewtopic.php?id=57855

Err thats the thing I am not getting error messages that can give me clues, just generic "device not found" or "no devices found" messages so some help that is
If it gave me more info I would have shared it, but no even command line gives no real complex feedback other then "no devices found"
So mystery persists regardless, even with logs in play nothing is coming up that will be of any use as in my logs its just more of the same.
I am just stuck without no other clues on to why hplip-gui works but nothing else does
Its not a firewall or permissions error I checked that bit
Its not like this device is incompatible, works without a hitch in Ubuntu and its sane is the same as the one in arch.
Maybe I will try to work something out here using Ubuntu as a guide, I just pop it onto my other drive (the one I am using antergos on, that can be replaced) and maybe I can see where the issue lays by working this out backwards.
Good thing I have two drives so I can multi distro my hearts content

Last edited by MadmanRB (2014-08-11 21:05:36)

Xyne · 2014-08-11 22:06:46

Ok, we need a starting point.

So you went through the section on setting up an HP scanner? What are the contents of /etc/sane.d/dll.conf? What was the output of the various commands that you ran while working through that section?

Post output even if you think it's meaningless. Someone else may be able to discern meaningful information from it.

MadmanRB · 2014-08-11 22:42:41

Here is the contents of /etc/sane.d/dll.conf:

 # enable the next line if you want to allow access through the network:
net
abaton
agfafocus
apple
avision
artec
artec_eplus48u
as6e
bh
canon
canon630u
canon_dr
#canon_pp
cardscan
coolscan
#coolscan2
coolscan3
#dc25
#dc210
#dc240
dell1600n_net
dmc
epjitsu
#epson
epson2
fujitsu
#gphoto2
genesys
gt68xx
hp
hp3900
hpsj5s
hp3500
hp4200
hp5400
hp5590
hpljm1005
hs2p
ibm
kodak
kodakaio
kvs1025
kvs20xx
leo
lexmark
ma1509
magicolor
matsushita
microtek
microtek2
mustek
#mustek_pp
mustek_usb
mustek_usb2
nec
niash
#p5
pie
pint
pixma
plustek
#plustek_pp
#pnm
qcam
ricoh
rts8891
s9036
sceptre
sharp
sm3600
sm3840
snapscan
sp15c
#st400
#stv680
tamarack
teco1
teco2
teco3
#test
u12
umax
#umax_pp
umax1220u
v4l
xerox_mfp
hpaio

Nothing related to my scanner is commented so it is enabled, and yes I did read through the hp setup page.
As for any logs I will try to generate them later as I am a little busy preparing my setup for an arch/ubuntu dual boot.
It seems like a good idea to dual boot arch and ubuntu, that way I can see if any files are being missed.
I will report back when I get some time.

MadmanRB · 2014-08-14 13:27:03

Well the recent kernel upgrade certainly made this more complicated, its causing all kinds of USB issues.
Now I cannot verify any issues as my keyboard dont work in arch.
I am typing this on my tablet, how daft is that?

MadmanRB · 2014-08-14 20:19:11

I am facing far worse issues with kernel 3.16, I now cant even boot in to my new arch install, dont know the cause but it is kernel panicing.
I chose the wrong time to try arch I guess, lol.
When I get time I will try arch again, but this was a setback to be sure

MadmanRB · 2014-08-18 02:56:18

Okay after my reinstall of arch my scanner works right off so I am going to label this as a configuration error of somekind that I am still without clue on but error fixed I guess

Arch Linux

#1 2014-08-11 11:36:40

New arch install, scanner problems still persist.

#2 2014-08-11 17:14:37

Re: New arch install, scanner problems still persist.

#3 2014-08-11 20:40:53

Re: New arch install, scanner problems still persist.

#4 2014-08-11 22:06:46

Re: New arch install, scanner problems still persist.

#5 2014-08-11 22:42:41

Re: New arch install, scanner problems still persist.

#6 2014-08-14 13:27:03

Re: New arch install, scanner problems still persist.

#7 2014-08-14 20:19:11

Re: New arch install, scanner problems still persist.

#8 2014-08-18 02:56:18

Re: New arch install, scanner problems still persist.

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