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#1 2017-01-28 02:48:51

vietphi
Member
Registered: 2017-01-27
Posts: 54

[SOLVED]firefox won't load Mozilla.org

After install firefox from repository, everything seem fine but the only thing is I can't access to any *.mozilla.org website but google chrome can. Anyone know a solution?

Last edited by vietphi (2017-02-04 09:59:54)

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#2 2017-01-28 06:23:26

adamlau
Member
Registered: 2009-01-30
Posts: 418

Re: [SOLVED]firefox won't load Mozilla.org

Hmm...Looks good from here...
2nY4Q.png

Arch Linux + sway
Debian Testing + GNOME/sway
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#3 2017-01-28 06:30:12

ztp
Member
Registered: 2014-02-13
Posts: 6

Re: [SOLVED]firefox won't load Mozilla.org

Have you tried refreshing your Firefox profile and starting with a clean slate? I can't reproduce your problem either.

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#4 2017-01-28 07:45:58

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

I just make a new install. Eventually, I delete and created a new profile but still not work. Currently, I can't install any addon or access any *.mozilla.org site with firefox, Google chrome work.

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#5 2017-01-28 07:49:10

ztp
Member
Registered: 2014-02-13
Posts: 6

Re: [SOLVED]firefox won't load Mozilla.org

What is displayed when you attempt to access the mozilla subdomains?

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#6 2017-01-28 09:15:52

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

ztp wrote:

What is displayed when you attempt to access the mozilla subdomains?

I got this
UxQgs50.png

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#7 2017-01-28 09:30:42

headkase
Member
Registered: 2011-12-06
Posts: 1,976

Re: [SOLVED]firefox won't load Mozilla.org

Did you modify "/etc/hosts"?  And is it set up correctly to begin with?

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#8 2017-01-28 10:52:26

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

headkase wrote:

Did you modify "/etc/hosts"?  And is it set up correctly to begin with?

only firefox has this problem, google chrome is fine on the same computer

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#9 2017-01-28 14:44:02

seth
Member
Registered: 2012-09-03
Posts: 51,162

Re: [SOLVED]firefox won't load Mozilla.org

ping www.mozilla.org
dig www.mozilla.org
dig @8.8.8.8 www.mozilla.org
cat /etc/resolv.conf

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#10 2017-01-28 23:17:13

headkase
Member
Registered: 2011-12-06
Posts: 1,976

Re: [SOLVED]firefox won't load Mozilla.org

vietphi wrote:
headkase wrote:

Did you modify "/etc/hosts"?  And is it set up correctly to begin with?

only firefox has this problem, google chrome is fine on the same computer

That did not answer the question.  A misconfigured hosts file can have all sorts of strange effects.

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#11 2017-01-29 09:26:25

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

I just noticed that this is only happen at my work network and only my computer with arch linux installed have this problem. So what I can do? My hosts file?

ping www.mozilla.org -> Name or service not known.

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#12 2017-01-29 09:44:10

seth
Member
Registered: 2012-09-03
Posts: 51,162

Re: [SOLVED]firefox won't load Mozilla.org

cat /etc/resolv.conf

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#13 2017-01-29 10:17:09

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

seth wrote:

cat /etc/resolv.conf

nameserver 192.168.0.1

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#14 2017-01-29 13:33:49

seth
Member
Registered: 2012-09-03
Posts: 51,162

Re: [SOLVED]firefox won't load Mozilla.org

Your router?
Try replacing it with googles DNS server:

nameserver 8.8.8.8

This change is NOT permanent.
If things work, the DNS server behind 192.168.0.1 is bonkers. It'll likely not be some bind server but forward another server (in case it's your router) - you'll have to look up the config on the device behind 192.168.0.1

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#15 2017-01-29 14:33:10

popso
Member
Registered: 2012-07-15
Posts: 17

Re: [SOLVED]firefox won't load Mozilla.org

Hi,

The problem comes from a new config entry that can be disabled through about:config:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.
(2) In the search box above the list, type or paste spd and pause while the list is filtered
(3) Double-click the network.http.spdy.enabled.http2 preference to switch the value from true to false

source: https://support.mozilla.org/en-US/questions/1136120

Personally, i have trouble with strawpoll.me that works on firefox-50.0.2-1 but does not on firefox-51.0.1-1 even with a brand new profile.

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#16 2017-01-29 14:51:58

seth
Member
Registered: 2012-09-03
Posts: 51,162

Re: [SOLVED]firefox won't load Mozilla.org

since ping doesn't work for him either, there's probably more to it.

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#17 2017-01-29 21:44:33

ztp
Member
Registered: 2014-02-13
Posts: 6

Re: [SOLVED]firefox won't load Mozilla.org

Did changing the nameserver solve the problem?

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#18 2017-01-30 02:16:50

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

seth wrote:

Your router?
Try replacing it with googles DNS server:

nameserver 8.8.8.8

This change is NOT permanent.
If things work, the DNS server behind 192.168.0.1 is bonkers. It'll likely not be some bind server but forward another server (in case it's your router) - you'll have to look up the config on the device behind 192.168.0.1

popso wrote:

The problem comes from a new config entry that can be disabled through about:config:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.
(2) In the search box above the list, type or paste spd and pause while the list is filtered
(3) Double-click the network.http.spdy.enabled.http2 preference to switch the value from true to false

source: https://support.mozilla.org/en-US/questions/1136120

Personally, i have trouble with strawpoll.me that works on firefox-50.0.2-1 but does not on firefox-51.0.1-1 even with a brand new profile.

Neither of this works. So what to look for in the config if the problem is behind the roter 192.168.0.1?

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#19 2017-01-30 07:58:09

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

this is so strange with only my laptop with archlinux install has this problem in the network, other window computers didn't have any related issues.

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#20 2017-01-30 08:13:50

seth
Member
Registered: 2012-09-03
Posts: 51,162

Re: [SOLVED]firefox won't load Mozilla.org

Did you edit /etc/resolv.conf to *only* contain

nameserver 8.8.8.8

If that doesn't allow you to ping the server, I frankly don't know, but you didn't provide results of

dig www.mozilla.org
dig @8.8.8.8 www.mozilla.org
dig @192.168.0.1 www.mozilla.org

Usually I'd say you live in a location with restricted internet, but you say it works from other systems.
Oh and: "only happen at my work network " - did you contact your IT service on the matter?

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#21 2017-01-30 08:21:52

ayekat
Member
Registered: 2011-01-17
Posts: 1,589

Re: [SOLVED]firefox won't load Mozilla.org

vietphi, you still haven't answered part of seth's question from above: - aah, ninja'd

seth wrote:
dig www.mozilla.org
dig @8.8.8.8 www.mozilla.org

Apart from that, what happens if you try to ping, dig/drill, access mozilla.org (without the www)?

Last edited by ayekat (2017-01-30 08:22:17)

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#22 2017-01-31 07:17:41

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

 dig @192.168.0.1 www.mozilla.org

; <<>> DiG 9.11.0-P2 <<>> @192.168.0.1 www.mozilla.org
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40292
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 5, ADDITIONAL: 11

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;www.mozilla.org.		IN	A

;; ANSWER SECTION:
www.mozilla.org.	38	IN	CNAME	www.mozilla.org.cdn.cloudflare.net.
www.mozilla.org.cdn.cloudflare.net. 59 IN A	104.16.41.2
www.mozilla.org.cdn.cloudflare.net. 59 IN A	104.16.40.2

;; AUTHORITY SECTION:
cloudflare.net.		30951	IN	NS	ns1.cloudflare.net.
cloudflare.net.		30951	IN	NS	ns4.cloudflare.net.
cloudflare.net.		30951	IN	NS	ns3.cloudflare.net.
cloudflare.net.		30951	IN	NS	ns2.cloudflare.net.
cloudflare.net.		30951	IN	NS	ns5.cloudflare.net.

;; ADDITIONAL SECTION:
ns1.cloudflare.net.	622	IN	A	173.245.59.31
ns2.cloudflare.net.	150926	IN	A	198.41.222.131
ns3.cloudflare.net.	160874	IN	A	198.41.222.31
ns4.cloudflare.net.	720	IN	A	198.41.223.131
ns5.cloudflare.net.	76	IN	A	198.41.223.31
ns1.cloudflare.net.	99538	IN	AAAA	2400:cb00:2049:1::adf5:3b1f
ns2.cloudflare.net.	75549	IN	AAAA	2400:cb00:2049:1::c629:de83
ns3.cloudflare.net.	118314	IN	AAAA	2400:cb00:2049:1::c629:de1f
ns4.cloudflare.net.	720	IN	AAAA	2400:cb00:2049:1::c629:df83
ns5.cloudflare.net.	76	IN	AAAA	2400:cb00:2049:1::c629:df1f

;; Query time: 99 msec
;; SERVER: 192.168.0.1#53(192.168.0.1)
;; WHEN: Tue Jan 31 14:20:11 ICT 2017
;; MSG SIZE  rcvd: 434
dig @8.8.8.8 www.mozilla.org

; <<>> DiG 9.11.0-P2 <<>> @8.8.8.8 www.mozilla.org
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48254
;; flags: qr rd ra ad; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;www.mozilla.org.		IN	A

;; ANSWER SECTION:
www.mozilla.org.	34	IN	CNAME	www.mozilla.org.cdn.cloudflare.net.
www.mozilla.org.cdn.cloudflare.net. 259	IN A	104.16.41.2
www.mozilla.org.cdn.cloudflare.net. 259	IN A	104.16.40.2

;; Query time: 58 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Tue Jan 31 14:15:35 ICT 2017
;; MSG SIZE  rcvd: 124

this is the result

Last edited by vietphi (2017-01-31 07:21:18)

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#23 2017-01-31 07:19:55

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

ayekat wrote:

vietphi, you still haven't answered part of seth's question from above: - aah, ninja'd

seth wrote:
dig www.mozilla.org
dig @8.8.8.8 www.mozilla.org

Apart from that, what happens if you try to ping, dig/drill, access mozilla.org (without the www)?

dig @192.168.0.1 mozilla.org

; <<>> DiG 9.11.0-P2 <<>> @192.168.0.1 mozilla.org
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 12216
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 4, ADDITIONAL: 5

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;mozilla.org.			IN	A

;; ANSWER SECTION:
mozilla.org.		33	IN	A	63.245.215.20

;; AUTHORITY SECTION:
mozilla.org.		32317	IN	NS	ns7-66.akam.net.
mozilla.org.		32317	IN	NS	ns1-240.akam.net.
mozilla.org.		32317	IN	NS	ns5-65.akam.net.
mozilla.org.		32317	IN	NS	ns4-64.akam.net.

;; ADDITIONAL SECTION:
ns4-64.akam.net.	56811	IN	A	84.53.139.64
ns5-65.akam.net.	171414	IN	A	184.85.248.65
ns1-240.akam.net.	89039	IN	A	193.108.91.240
ns1-240.akam.net.	118776	IN	AAAA	2600:1401:2::f0

;; Query time: 96 msec
;; SERVER: 192.168.0.1#53(192.168.0.1)
;; WHEN: Tue Jan 31 14:18:30 ICT 2017
;; MSG SIZE  rcvd: 225
ping mozilla.org
PING mozilla.org (63.245.215.20) 56(84) bytes of data.
64 bytes from bedrock-prod-zlb.vips.scl3.mozilla.com (63.245.215.20): icmp_seq=1 ttl=47 time=186 ms
64 bytes from bedrock-prod-zlb.vips.scl3.mozilla.com (63.245.215.20): icmp_seq=2 ttl=47 time=187 ms
64 bytes from bedrock-prod-zlb.vips.scl3.mozilla.com (63.245.215.20): icmp_seq=3 ttl=47 time=186 ms
64 bytes from bedrock-prod-zlb.vips.scl3.mozilla.com (63.245.215.20): icmp_seq=4 ttl=47 time=185 ms
64 bytes from bedrock-prod-zlb.vips.scl3.mozilla.com (63.245.215.20): icmp_seq=5 ttl=47 time=185 ms
64 bytes from bedrock-prod-zlb.vips.scl3.mozilla.com (63.245.215.20): icmp_seq=6 ttl=47 time=186 ms
^C
--- mozilla.org ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5001ms
rtt min/avg/max/mdev = 185.240/186.192/187.216/0.765 ms

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#24 2017-01-31 09:09:53

seth
Member
Registered: 2012-09-03
Posts: 51,162

Re: [SOLVED]firefox won't load Mozilla.org

So you can ping mozilla.org, dig resolves www.mozilla.org fine (on your and googles DNS server) but you can still not "ping www.mozilla.org"??

Can you "ping -4 www.mozilla.org" resp. "ping -6 www.mozilla.org"?

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#25 2017-01-31 09:52:28

vietphi
Member
Registered: 2017-01-27
Posts: 54

Re: [SOLVED]firefox won't load Mozilla.org

seth wrote:

So you can ping mozilla.org, dig resolves www.mozilla.org fine (on your and googles DNS server) but you can still not "ping www.mozilla.org"??

Can you "ping -4 www.mozilla.org" resp. "ping -6 www.mozilla.org"?

the result is still the same "Name or service not known"

I found that I also can't access some others random websie, just in firefox(Google Chrome is perfectly fine) such as: i3wm.org

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