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#1 2018-03-17 19:27:50

ikciwor
Member
Registered: 2016-03-14
Posts: 6

HP Omen 15 ce-006nw ACPI problems

Hello,
I've recently bought HP Omen 15 laptop and installed Arch Linux on it. Sadly I encountered two problems:
- I have ACPI errors in the beginning of booting (like `ACPI Error: Method parse/execution failed` and others, I may provide them if necessary)
- It is impossible to shut down computer in different way than forcing it by pressing button for 10 secs (any attempt to reboot or poweroff hangs the computer)

What I tried to do:

- add acpi=off to kernel parameters; this of course fixed those errors on startup and surprisingly also fixed poweroff problem, but my keyboard and touchpad are not responding. Poweroff button and USB inputs are working fine. It would be cool if I could fix it.
- use lts kernel; nothing changed
- use acpid; nothing
- use noapic and nolapic flags; nothing
- update BIOS; nothing
- quiet splash acpi=force; New error: `unsupported event [0x86]`, but that's all
- xhci_hcd.quirks=262144 as kernel parameter; nothing

Is there anything more I can do? I can still return laptop to the shop, but I won't be happy with that.

Should I provide some logs to you?

EDIT: I spotted that with acpi=off xinput simply does not see some input devices

Without acpi=off:

xinput --list 
⎡ Virtual core pointer                          id=2    [master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer                id=4    [slave  pointer  (2)]
⎜   ↳ SynPS/2 Synaptics TouchPad                id=24   [slave  pointer  (2)]
⎣ Virtual core keyboard                         id=3    [master keyboard (2)]
    ↳ Virtual core XTEST keyboard               id=5    [slave  keyboard (3)]
    ↳ Power Button                              id=6    [slave  keyboard (3)]
    ↳ Video Bus                                 id=7    [slave  keyboard (3)]
    ↳ Video Bus                                 id=8    [slave  keyboard (3)]
    ↳ Power Button                              id=9    [slave  keyboard (3)]
    ↳ Lid Switch                                id=10   [slave  keyboard (3)]
    ↳ HP Wide Vision HD Camera: HP Wi           id=14   [slave  keyboard (3)]
    ↳ HDA Intel PCH Mic                         id=15   [slave  keyboard (3)]
    ↳ HDA Intel PCH Mic                         id=16   [slave  keyboard (3)]
    ↳ HDA Intel PCH Headphone                   id=17   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=3               id=18   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=7               id=19   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=8               id=20   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=9               id=21   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=10              id=22   [slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard              id=23   [slave  keyboard (3)]
    ↳ HP Wireless hotkeys                       id=25   [slave  keyboard (3)]
    ↳ HP WMI hotkeys                            id=26   [slave  keyboard (3)]

and with acpi=off

xinput --list 
⎡ Virtual core pointer                          id=2    [master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer                id=4    [slave  pointer  (2)]
⎣ Virtual core keyboard                         id=3    [master keyboard (2)]
    ↳ Virtual core XTEST keyboard               id=5    [slave  keyboard (3)]
    ↳ HP Wide Vision HD Camera: HP Wi           id=14   [slave  keyboard (3)]
    ↳ HDA Intel PCH Mic                         id=15   [slave  keyboard (3)]
    ↳ HDA Intel PCH Mic                         id=16   [slave  keyboard (3)]
    ↳ HDA Intel PCH Headphone                   id=17   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=3               id=18   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=7               id=19   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=8               id=20   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=9               id=21   [slave  keyboard (3)]
    ↳ HDA Intel PCH HDMI/DP,pcm=10              id=22   [slave  keyboard (3)]

Last edited by ikciwor (2018-03-17 21:19:25)

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#2 2018-03-18 09:59:17

paulkerry
Member
From: Sheffield, UK
Registered: 2014-10-02
Posts: 386

Re: HP Omen 15 ce-006nw ACPI problems

ikciwor wrote:

Hello,
I've recently bought HP Omen 15 laptop and installed Arch Linux on it. Sadly I encountered two problems:
- I have ACPI errors in the beginning of booting (like `ACPI Error: Method parse/execution failed` and others, I may provide them if necessary)

These are normal  - take a look at...
https://bbs.archlinux.org/viewtopic.php?id=223804

Nothing comes to mind about your poweroff issue.

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#3 2018-03-18 16:04:19

GenkiSky
Member
Registered: 2017-04-04
Posts: 82
Website

Re: HP Omen 15 ce-006nw ACPI problems

Could you clarify exactly what you mean by "hangs the computer"? Is it that when you invoke "systemctl poweroff" or equivalent, everything just immediately freezes? (This would be unlikely...). Or is it that the computer starts to shuts down, but then (for example) you see systemd saying it is timing out waiting for a service to stop before it can continue shutting down.

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