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#1 2021-01-08 06:18:07

piperfw
Member
Registered: 2021-01-08
Posts: 3

[Solved] Can't get input from DualShock 4 (PS4) Controller

Hello,

I am trying to connect a DualShock 4 controller via USB, which is expected to work out of the box (Gamepad#PlayStation_3/4_controller).
The controller is recognised by the system at some level, but is not usable.

When connecting, an error appears in the ring buffer:

$ sudo dmesg
[  113.191499] usb 2-1.5: USB disconnect, device number 3
[  116.729588] usb 2-1.5: new full-speed USB device number 4 using ehci-pci
[  116.830226] usb 2-1.5: New USB device found, idVendor=054c, idProduct=05c4, bcdDevice= 1.00
[  116.830230] usb 2-1.5: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  116.830233] usb 2-1.5: Product: Wireless controller
[  116.830234] usb 2-1.5: Manufacturer: Sony Computer Entertainment
[  121.945175] sony 0003:054C:05C4.0006: failed to retrieve feature report 0x81 with the DualShock 4 MAC address
[  121.945305] sony 0003:054C:05C4.0006: hidraw4: USB HID v81.00 Gamepad [Sony Computer Entertainment Wireless controller] on usb-0000:00:1d.0-1.5/input0
[  121.945308] sony 0003:054C:05C4.0006: failed to claim input

The controller is listed by lusb:

$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 005: ID 04d9:4545 Holtek Semiconductor, Inc. Keyboard [Diatec Majestouch 2 Tenkeyless]
Bus 001 Device 004: ID 046d:c083 Logitech, Inc. G403 Prodigy Gaming Mouse
Bus 001 Device 006: ID 046d:0892 Logitech, Inc. OrbiCam
Bus 001 Device 003: ID 0424:2514 Microchip Technology, Inc. (formerly SMSC) USB 2.0 Hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 054c:05c4 Sony Corp. DualShock 4 [CUH-ZCT1x]
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

However, there is no js* device in /dev/input/ and a scan of the event* files does not reveal the controller:

$ sudo evtest
No device specified, trying to scan all of /dev/input/event*
Available devices:
/dev/input/event0:	Power Button
/dev/input/event1:	Power Button
/dev/input/event2:	Logitech G403 Prodigy Gaming Mouse
/dev/input/event3:	Logitech G403 Prodigy Gaming Mouse Keyboard
/dev/input/event4:	Logitech G403 Prodigy Gaming Mouse Consumer Control
/dev/input/event5:	Logitech G403 Prodigy Gaming Mouse System Control
/dev/input/event6:	USB Keyboard
/dev/input/event7:	USB Keyboard Consumer Control
/dev/input/event8:	USB Keyboard System Control
/dev/input/event9:	PC Speaker
/dev/input/event10:	HD Pro Webcam C920
/dev/input/event11:	HDA NVidia HDMI/DP,pcm=3
/dev/input/event12:	HDA NVidia HDMI/DP,pcm=7
/dev/input/event13:	HDA NVidia HDMI/DP,pcm=8
/dev/input/event14:	HDA NVidia HDMI/DP,pcm=9
/dev/input/event15:	HDA NVidia HDMI/DP,pcm=10
/dev/input/event16:	HDA NVidia HDMI/DP,pcm=11
/dev/input/event17:	HDA NVidia HDMI/DP,pcm=12
/dev/input/event18:	HDA Intel PCH Front Mic
/dev/input/event19:	HDA Intel PCH Rear Mic
/dev/input/event20:	HDA Intel PCH Line
/dev/input/event21:	HDA Intel PCH Line Out Front
/dev/input/event22:	HDA Intel PCH Line Out Surround
/dev/input/event23:	HDA Intel PCH Line Out CLFE
/dev/input/event24:	HDA Intel PCH Front Headphone

I have checked that both the usbhid and joydev modules are loaded (see Gamepad#Determining_which_modules_you_need):

$ lsmod | grep usbhid
usbhid                 65536  0
$ lsmod | grep joydev
joydev                 28672  0

As shown, these modules are listed as unused, even after connecting the controller.

What I have tried: pressing the PS button; restarting the system; using a different the usb cable.

Any suggestions on how to troubleshoot this issue and get the controller to correctly appear in /dev/input/ would be appreciated.

Last edited by piperfw (2021-01-16 06:54:58)

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#2 2021-01-16 06:54:32

piperfw
Member
Registered: 2021-01-08
Posts: 3

Re: [Solved] Can't get input from DualShock 4 (PS4) Controller

A friend has since lent me a DualShock 4 controller (which came with his console) and this worked immediately without the below error (A DualShock 3 controller worked too).

I suspect the controller I bought was not a genuine Sony product and have now returned it (it works in Windows, but I guess people cloning the product didn't think about Linux).

Ubuntu user saw exactly the same error and had reason to believe his controller was counterfeit.

I am marking the the issue as [Solved]; hopefully anyone else who see this error will question the hardware and not waste time troubleshooting.

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