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dachiimp

Member

Registered: 2021-07-16

Posts: 2

[Solved] Audio Issues - Dell XPS 9700

Hi there,

All of a sudden my audio has stopped working and checking pulseaudio I have the following error:

I: [pulseaudio] alsa-util.c: Error opening PCM device _ucm0008.hw:sofsoundwire,7: No such device
D: [pulseaudio] alsa-mixer.c: Profile set 0x562cf5429750, auto_profiles=no, probed=yes, n_mappings=0, n_profiles=0, n_decibel_fixes=0
E: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
E: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="pci-0000_00_1f.3-platform-sof_sdw" card_name="alsa_card.pci-0000_00_1f.3-platform-sof_sdw" namereg_fail=false tsched=yes fixed_latency_range=no ignore_dB=no deferred_volume=yes use_ucm=yes avoid_resampling=no card_properties="module-udev-detect.discovered=1""): initialization failed.

My config:

vim /etc/modprobe.d/alsa.conf 
options snd_hda_intel index=1,0 probe_mask=1
options snd-hda-intel single_cmd=1

➜  ~ pacmd list-cards                                   
2 card(s) available.
    index: 0
	name: <alsa_card.usb-046d_HD_Pro_Webcam_C920_3F1B705F-02>
	driver: <module-alsa-card.c>
	owner module: 7
	properties:
		alsa.card = "2"
		alsa.card_name = "HD Pro Webcam C920"
		alsa.long_card_name = "HD Pro Webcam C920 at usb-0000:00:14.0-13.3.1, high speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:00:14.0-usb-0:13.3.1:1.2"
		sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb1/1-13/1-13.3/1-13.3.1/1-13.3.1:1.2/sound/card2"
		udev.id = "usb-046d_HD_Pro_Webcam_C920_3F1B705F-02"
		device.bus = "usb"
		device.vendor.id = "046d"
		device.vendor.name = "Logitech, Inc."
		device.product.id = "082d"
		device.product.name = "HD Pro Webcam C920"
		device.serial = "046d_HD_Pro_Webcam_C920_3F1B705F"
		device.form_factor = "webcam"
		device.string = "2"
		device.description = "HD Pro Webcam C920"
		module-udev-detect.discovered = "1"
		device.icon_name = "camera-web-usb"
	profiles:
		input:stereo-fallback: Stereo Input (priority 51, available: unknown)
		input:multichannel-input: Multichannel Input (priority 1, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <input:stereo-fallback>
	sources:
		alsa_input.usb-046d_HD_Pro_Webcam_C920_3F1B705F-02.stereo-fallback/#0: HD Pro Webcam C920 Stereo
	ports:
		analog-input-mic: Microphone (priority 8700, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
    index: 1
	name: <alsa_card.usb-audio-technica_AT2020USB_-00>
	driver: <module-alsa-card.c>
	owner module: 8
	properties:
		alsa.card = "3"
		alsa.card_name = "AT2020USB+"
		alsa.long_card_name = "audio-technica AT2020USB+ at usb-0000:00:14.0-13.3.2, full speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:00:14.0-usb-0:13.3.2:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb1/1-13/1-13.3/1-13.3.2/1-13.3.2:1.0/sound/card3"
		udev.id = "usb-audio-technica_AT2020USB+-00"
		device.bus = "usb"
		device.vendor.id = "0909"
		device.vendor.name = "Audio-Technica Corp."
		device.product.id = "001c"
		device.product.name = "AT2020USB+"
		device.serial = "audio-technica_AT2020USB+"
		device.string = "3"
		device.description = "AT2020USB+"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	profiles:
		input:analog-stereo: Analog Stereo Input (priority 65, available: unknown)
		input:iec958-stereo: Digital Stereo (IEC958) Input (priority 55, available: unknown)
		output:analog-stereo: Analog Stereo Output (priority 6500, available: unknown)
		output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6565, available: unknown)
		output:analog-stereo+input:iec958-stereo: Analog Stereo Output + Digital Stereo (IEC958) Input (priority 6555, available: unknown)
		output:iec958-stereo: Digital Stereo (IEC958) Output (priority 5500, available: unknown)
		output:iec958-stereo+input:analog-stereo: Digital Stereo (IEC958) Output + Analog Stereo Input (priority 5565, available: unknown)
		output:iec958-stereo+input:iec958-stereo: Digital Stereo Duplex (IEC958) (priority 5555, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-stereo+input:analog-stereo>
	sinks:
		alsa_output.usb-audio-technica_AT2020USB_-00.analog-stereo/#0: AT2020USB+ Analog Stereo
	sources:
		alsa_output.usb-audio-technica_AT2020USB_-00.analog-stereo.monitor/#1: Monitor of AT2020USB+ Analog Stereo
		alsa_input.usb-audio-technica_AT2020USB_-00.analog-stereo/#2: AT2020USB+ Analog Stereo
	ports:
		analog-input-mic: Microphone (priority 8700, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		iec958-stereo-input: Digital Input (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
			properties:
				
		analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
			properties:
				
		iec958-stereo-output: Digital Output (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
			properties:
				

➜  ~ aplay -l                                   
**** List of PLAYBACK Hardware Devices ****
card 0: sofsoundwire [sof-soundwire], device 0: Jack Out (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofsoundwire [sof-soundwire], device 2: Speaker (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofsoundwire [sof-soundwire], device 5: HDMI 1 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofsoundwire [sof-soundwire], device 6: HDMI 2 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofsoundwire [sof-soundwire], device 7: HDMI 3 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 12: HDMI 6 [HDMI 6]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 3: AT2020USB [AT2020USB+], device 0: USB Audio [USB Audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

However when I run a speaker test it plays sound perfectly:

➜  ~ speaker-test -Dhw:0,0 -c2

speaker-test 1.2.5.1

Playback device is hw:0,0
Stream parameters are 48000Hz, S16_LE, 2 channels
Using 16 octaves of pink noise
Rate set to 48000Hz (requested 48000Hz)
Buffer size range from 96 to 16384
Period size range from 48 to 4096
Using max buffer size 16384
Periods = 4
was set period_size = 4096
was set buffer_size = 16384
 0 - Front Left
 1 - Front Right
Time per period = 5.630791
 0 - Front Left
 1 - Front Right
(...)

Any help would be greatly appreciated.

Thanks,
George

Last edited by dachiimp (2021-07-16 18:15:24)

dachiimp

Member

Registered: 2021-07-16

Posts: 2

Re: [Solved] Audio Issues - Dell XPS 9700

I have managed to solved this - For those interested what I did

vim /etc/pulse/default.pa
load-module module-alsa-sink device=hw:0,0
load-module module-alsa-sink device=hw:0,2

I also renamed them:

update-sink-proplist alsa_output.hw_0_0 device.description="Headphone Jack"
update-sink-proplist alsa_output.hw_0_2 device.description="Speakers"

Last edited by dachiimp (2021-07-16 18:14:29)

maltesar

Member

Registered: 2014-10-28

Posts: 9

Re: [Solved] Audio Issues - Dell XPS 9700

Hi cachiimp,

i'm having the same issue. My speakers suddenly stopped working.
With your solution, my speakers started to work again. But my internal microphone isn't working.

How did you come to your solution? Do you know why the speakers stopped working in the first place? I think it was after I installed updates via pacman or maybe it was due to a firmware upgrade. I'm not sure.

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 25,297

Re: [Solved] Audio Issues - Dell XPS 9700

Make sure your alsa-ucm-conf is up to date, AFAIK there where some breakages here that got fixed in the latest version. If you do not actually have this specific Dell, please open a new thread.

Last edited by V1del (2021-12-22 14:42:12)

maltesar

Member

Registered: 2014-10-28

Posts: 9

Re: [Solved] Audio Issues - Dell XPS 9700

Thank you V1del. I just upgrade my packages again and now everything is working fine (even without dachiimp's fix). Great!