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enjoymaity

Member

Registered: 2022-12-24

Posts: 9

[SOLVED]Steam:device connected to network but unable to reach internet

"This device is connected to a network but unable to reach internet " this message keeps popping up no matter how many times I have rebooted or refreshed my network settings, Internet is working fine and the speed in the speedtest is over 40 Mbps still I don't understand why this is showing this message, I acknowledged this problem when I tried to run Steam and it the Steam was giving me error "Fatal error: Steam needs to be online to update. Please confirm your network connection and try again."

http://0x0.st/o53A.png

First I thought that it was my distro problem so I tried other arch-based distros, but to my surprise it was same in every distro. Please help ASAP

Mod Edit - Replaced oversized image with link.
CoC - Pasting pictures and code

Last edited by enjoymaity (2023-01-26 16:04:18)

ewaller

Administrator

From: Pasadena, CA

Registered: 2009-07-13

Posts: 19,772

Re: [SOLVED]Steam:device connected to network but unable to reach internet

My guess is that there is a firewall between you and whatever site it is that steam is using to verify that it is online.  Are you trying to connect at a school or business?  Or perhaps a country that blocks sites?

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enjoymaity

Member

Registered: 2022-12-24

Posts: 9

Re: [SOLVED]Steam:device connected to network but unable to reach internet

No, I'm connecting to my home network.

seth

Member

Registered: 2012-09-03

Posts: 51,000

Re: [SOLVED]Steam:device connected to network but unable to reach internet

Please help ASAP

Are you trying to connect at a school or business?  Or perhaps a country that blocks sites?

I'm connecting to my home network.

ASAP my ass…
Post in code tags, https://bbs.archlinux.org/help.php#bbcode :

curl -v http://media.steampowered.com/client/steam_client_ubuntu12
localectl
locale

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enjoymaity

Member

Registered: 2022-12-24

Posts: 9

Re: [SOLVED]Steam:device connected to network but unable to reach internet

[enjoymaity@enjoy-hp245g7notebookpc ~]$ localectl
System Locale: LANG=en_IN
    VC Keymap: us
   X11 Layout: us
[enjoymaity@enjoy-hp245g7notebookpc ~]$ curl -v http://media.steampowered.com/client/steam_client_ubuntu12
localectl
locale
*   Trying 23.48.245.91:80...
* Connected to media.steampowered.com (23.48.245.91) port 80 (#0)
> GET /client/steam_client_ubuntu12 HTTP/1.1
> Host: media.steampowered.com
> User-Agent: curl/7.87.0
> Accept: */*
> 
* Recv failure: Connection reset by peer
* Closing connection 0
curl: (56) Recv failure: Connection reset by peer
System Locale: LANG=en_IN
    VC Keymap: us
   X11 Layout: us
LANG=en_IN
LC_CTYPE="en_IN"
LC_NUMERIC=en_IN
LC_TIME=en_IN
LC_COLLATE="en_IN"
LC_MONETARY=en_IN
LC_MESSAGES="en_IN"
LC_PAPER=en_IN
LC_NAME=en_IN
LC_ADDRESS=en_IN
LC_TELEPHONE=en_IN
LC_MEASUREMENT=en_IN
LC_IDENTIFICATION=en_IN
LC_ALL=

enjoymaity

Member

Registered: 2022-12-24

Posts: 9

Re: [SOLVED]Steam:device connected to network but unable to reach internet

Please help ASAP

Are you trying to connect at a school or business?  Or perhaps a country that blocks sites?

I'm connecting to my home network.

ASAP my ass…
Post in code tags, https://bbs.archlinux.org/help.php#bbcode :

curl -v http://media.steampowered.com/client/steam_client_ubuntu12
localectl
locale

well I got frustrated and then left on the PC

seth

Member

Registered: 2012-09-03

Posts: 51,000

Re: [SOLVED]Steam:device connected to network but unable to reach internet

curl -v http://media.steampowered.com/client/steam_client_ubuntu12
*   Trying 23.48.245.91:80...
* Connected to media.steampowered.com (23.48.245.91) port 80 (#0)
> GET /client/steam_client_ubuntu12 HTTP/1.1
> Host: media.steampowered.com
> User-Agent: curl/7.87.0
> Accept: */*
> 
* Recv failure: Connection reset by peer
* Closing connection 0
curl: (56) Recv failure: Connection reset by peer

23.48.245.91 is an Akamai server (which is ok, steam uses akamai) in New Dehli (which is resonable, given your locale) and it tells you to gtfo.

Try to add

95.101.54.113   media.steampowered.com # akamai in FFaM/germany

to your /etc/hosts and curl again.

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enjoymaity

Member

Registered: 2022-12-24

Posts: 9

Re: [SOLVED]Steam:device connected to network but unable to reach internet

23.48.245.91 is an Akamai server (which is ok, steam uses akamai) in New Dehli (which is resonable, given your locale) and it tells you to gtfo.

Try to add

95.101.54.113   media.steampowered.com # akamai in FFaM/germany

to your /etc/hosts and curl again.

after adding the address to my /etc/hosts & curling again this is what I am getting on my terminal.

[enjoymaity@enjoy-hp245g7notebookpc ~]$ curl -v http://media.steampowered.com/client/steam_client_ubuntu12
*   Trying 95.101.54.113:80...
* Connected to media.steampowered.com (95.101.54.113) port 80 (#0)
> GET /client/steam_client_ubuntu12 HTTP/1.1
> Host: media.steampowered.com
> User-Agent: curl/7.87.0
> Accept: */*
> 
* Recv failure: Connection reset by peer
* Closing connection 0
curl: (56) Recv failure: Connection reset by peer

seth

Member

Registered: 2012-09-03

Posts: 51,000

Re: [SOLVED]Steam:device connected to network but unable to reach internet

Firewall; possibly provided by your friendly local dictator.

Can you

ping -c 1 23.48.245.91; ping -c 1 95.101.54.113
curl -v http://23.48.245.91/client/steam_client_ubuntu12

?
(The curl will expectedly get you http/400, the only question is whether the connection gets reset)

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enjoymaity

Member

Registered: 2022-12-24

Posts: 9

Re: [SOLVED]Steam:device connected to network but unable to reach internet

This is the output I am getting.

[enjoymaity@enjoy-hp245g7notebookpc ~]$ ping -c 1 23.48.245.91; ping -c 1 95.101.54.113
curl -v http://23.48.245.91/client/steam_client_ubuntu12
PING 23.48.245.91 (23.48.245.91) 56(84) bytes of data.
64 bytes from 23.48.245.91: icmp_seq=1 ttl=62 time=3.54 ms

--- 23.48.245.91 ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 3.536/3.536/3.536/0.000 ms
PING 95.101.54.113 (95.101.54.113) 56(84) bytes of data.
64 bytes from 95.101.54.113: icmp_seq=1 ttl=56 time=161 ms

--- 95.101.54.113 ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 160.561/160.561/160.561/0.000 ms
*   Trying 23.48.245.91:80...
* Connected to 23.48.245.91 (23.48.245.91) port 80 (#0)
> GET /client/steam_client_ubuntu12 HTTP/1.1
> Host: 23.48.245.91
> User-Agent: curl/7.87.0
> Accept: */*
> 
* Recv failure: Connection reset by peer
* Closing connection 0
curl: (56) Recv failure: Connection reset by peer

seth

Member

Registered: 2012-09-03

Posts: 51,000

Re: [SOLVED]Steam:device connected to network but unable to reach internet

So you can ping the servers, traffic on port 80 gets cut off

curl -v https://media.steampowered.com/client/steam_client_ubuntu12 # nb. httpS

First I thought that it was my distro problem so I tried other arch-based distros, but to my surprise it was same in every distro.

What about other systems? grml (debian based live distro)? Windows?

I'm connecting to my home network.

Does it work elsewhere? Do you control that network or your parents?

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enjoymaity

Member

Registered: 2022-12-24

Posts: 9

Re: [SOLVED]Steam:device connected to network but unable to reach internet

On windows it's working! but on linux it's not working.

seth

Member

Registered: 2012-09-03

Posts: 51,000

Re: [SOLVED]Steam:device connected to network but unable to reach internet

Can you open http://media.steampowered.com/client/st … t_ubuntu12 in a windows browser?

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enjoymaity

Member

Registered: 2022-12-24

Posts: 9

Re: [SOLVED]Steam:device connected to network but unable to reach internet

Does it work elsewhere? Do you control that network or your parents?

I am controlling the network.

enjoymaity

Member

Registered: 2022-12-24

Posts: 9

Re: [SOLVED]Steam:device connected to network but unable to reach internet

okay! I got it I added the service for http(port 80) to my firewall.
by using the following codes and now steam is working!

these are the codes that I used

sudo firewall-cmd --add-service http
sudo firewall-cmd --add-service http --permanent

Thanks! for helping me figuring out the core issue.

seth

Member

Registered: 2012-09-03

Posts: 51,000

Re: [SOLVED]Steam:device connected to network but unable to reach internet

My guess is that there is a firewall

…

Please always remember to mark resolved threads by editing your initial posts subject - so others will know that there's no task left, but maybe a solution to find.
Thanks.

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