Dell Alienware M18 R1 AMD

jasonkhanlar · 2023-09-15 02:28:37

Hi! August 23, 2023 I ordered (and September 6, 2023 received) a laptop for my mom and I'm setting up an Archlinux environment on it. I've encountered a few issues and I'm posting this to keep track and organize the informations here for now.

Note: I purchased and installed two 2tb ssds and two 32gb sticks of ddr5 ram (they did not come with the delivered laptop)

CPU: AMD Ryzen 9 7845HX (Dell item 338-CKNQ)
GPU: AMD Radeon RX 7600M XT (Dell Item 490-BJGF)
SSD: (2) SK hynix Platinum P41 2TB PCIe NVMe Gen4 M.2 2280 SSD (Model SHPP41-2000GM-2)RAM: G.SKILL Ripjaws SO-DIMM 64GB (2 x 32GB) 262-Pin DDR5 DDR5 5600 (PC5 44800) Laptop Memory (Model F5-5600S4040A32GX2-RS)
Wireless: Qualcomm WCN6856, 2x2, 802.11ax, MU-MIMO, Bluetooth(R) wireless card (Dell item 555-BHUD)
Display: 18" QHD+ (2560x1600) 165Hz, 3ms, ComfortView Plus, 100% DCI-P3, FHD IR Camera (Dell item 391-BHPX)
BIOS: InsydeH2O v1.5.2 [August 17, 2023 release] (upgraded from v1.2.2 [May 10, 2023 release] delivered with the laptop)

Additional Dell SupportAssist System Info:

- LCD Panel Manufacturer ID: E430
- LCD Panel Product ID: 074A
- LCD Panel supports BIST [built-in self test]: Yes
- Network Controller: Realtek PCIe 2.5GBE Family Controller
- USB2.0 Hub: 2109:2817 [Via Labs, Inc.]
- Wireless Controller: 0489:E0E3
- Keyboard: 0D62:AAB0 [Dell Technologies]
- AW-ELC: 187C:0551 [Alienware]
- USB3.0 Hub: 2109:0817 [VIA Labs, Inc.]
- Integrated Webcam: 0BDA:555A [C7FME20T08142001EB00] <-- This C7FM... value probably should appear as "Realtek" [guess] but it seems to be incorrect value for the field it is displayed as. `lshw` (see below) also shows this as the vendor name.
- Video: 1002:164E [RAPHAEL]
- Embedded Controller: 0A.15
- System BIOS: 1.5.2
- PD Firmware: 00.04.04.56

Output:

Issues (in no particular order):

`dmesg -W` shows kernel panic after I exit ($mod+shift+e) i3wm (sometimes, not always, output may vary each time)
- September 15, 2023: https://archive.ph/VHldb / https://web.archive.org/web/20230915072 … R.i3wm_exi
- September 23, 2023: https://archive.vn/nUWMq / https://web.archive.org/web/20230923040 … t/HOFW.txt
`dmesg` shows repeating "task kworker/u64:3:3907 blocked for more than [#] seconds." every ~2 minutes for 10 times concluding with "Future hung task reports are suppressed, see sysctl kernel.hung_task_warnings"
- September 15, 2023: https://archive.ph/wfFZN / http://web.archive.org/web/202309150739 … t/HOir.txt
`dmesg -W` shows nothing after I run `systemctl restart sddm` and it is not responding/not doing anything, and I've been waiting 5+ minutes for exiting $mod+shift+e i3wm stuck at a glitched console with cursor underline at top-left corner not blinking. And like I've experienced a few times now, even reboot (or `systemctl reboot`) doesn't work, and before that `systemctl kill sddm` wasn't effective.
`dmesg` (see output above) shows ACPI BIOS Error (bug)s during boot
`dmesg` (see output above) shows "[ 13.172223] dell_smbios: Unable to run on non-Dell system" on a Dell system
`dmesg` (see output above) shows "[ 14.100386] ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-95)" and "ucsi_acpi USBC000:00: error -ETIMEDOUT: PPM init failed"

`dmesg` (see output above) shows "[ 16.015181] [drm:psp_hw_start [amdgpu]] *ERROR* PSP load kdb failed!" and "[ 16.015333] [drm:psp_resume [amdgpu]] *ERROR* PSP resume failed" and "[ 16.015444] [drm:amdgpu_device_fw_loading [amdgpu]] *ERROR* resume of IP block <psp> failed -62"
alternatively, journalctl shows as [red] error output:

kernel: [drm:psp_hw_start [amdgpu]] *ERROR* PSP load kdb failed!
kernel: [drm:psp_resume [amdgpu]] *ERROR* PSP resume failed
kernel: [drm:amdgpu_device_fw_loading [amdgpu]] *ERROR* resume of IP block <psp> failed -62
kernel: amdgpu 0000:03:00.0: amdgpu: amdgpu_device_ip_resume failed (-62).
...
kernel: amdgpu 0000:03:00.0: amdgpu: SMU: response:0xFFFFFFFF for index:52 param:0x00000000 message:ReenableAcDcInterrupt?
kernel: amdgpu 0000:03:00.0: amdgpu: SMU: response:0xFFFFFFFF for index:52 param:0x00000000 message:ReenableAcDcInterrupt?

Cutefish Desktop login shows Error dialog: "GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: An authentication agent already exists for the given subject"
Cutefish Desktop shows 7+ notifications with "KWin Window Manager: Desktop effects were restarted due to a graphics reset" and desktop glitches out but still somewhat useable with visual artifacts
Cutefish Desktop logout doesn't respond/fails/freezes, forced to `systemctl restart sddm`
internal microphone doesn't seem to capture any audio [tested with audacity] : https://dell.com/en-us/shop/dell-laptop … amd-laptop shows "Dual-array microphones" but maybe that's part of the webcam, which doesn't work [see next item]
internal webcam not functional, `lsusb` shows "0bda:555a Realtek Semiconductor Corp. Integrated_Webcam_FHD"
- `ls /dev/video*` => /dev/video0 /dev/video1 /dev/video2 /dev/video3
- `vlc /dev/video0` shows "Errors" dialog: "Your input can't be opened." / "VLC is unable to open the MRL 'file:///dev/video0'. Check the log for details."
- `vlc /dev/video1` shows "Errors" dialog: "Your input can't be opened." / "VLC is unable to open the MRL 'file:///dev/video1'. Check the log for details."
- `vlc /dev/video2` shows "Errors" dialog: "Your input can't be opened." / "VLC is unable to open the MRL 'file:///dev/video2'. Check the log for details."
- `vlc /dev/video3` shows "Errors" dialog: "Your input can't be opened." / "VLC is unable to open the MRL 'file:///dev/video3'. Check the log for details."
`journalctl` shows warning "kernel: ACPI: button: The lid device is not compliant to SW_LID."

`journalctl` shows [red] error output:

kernel: snd_hda_intel 0000:03:00.1: CORB reset timeout#2, CORBRP = 65535
kernel: hdaudio hdaudioC0D0: runtime PM trying to activate child device hdaudioC0D0 but parent (0000:03:00.1) is not active
kernel: hdaudio hdaudioC0D0: no AFG or MFG node found
kernel: hdaudio hdaudioC0D1: runtime PM trying to activate child device hdaudioC0D1 but parent (0000:03:00.1) is not active
kernel: hdaudio hdaudioC0D1: no AFG or MFG node found
kernel: hdaudio hdaudioC0D2: runtime PM trying to activate child device hdaudioC0D2 but parent (0000:03:00.1) is not active
kernel: hdaudio hdaudioC0D2: no AFG or MFG node found
kernel: hdaudio hdaudioC0D3: runtime PM trying to activate child device hdaudioC0D3 but parent (0000:03:00.1) is not active
kernel: hdaudio hdaudioC0D3: no AFG or MFG node found
kernel: snd_hda_intel 0000:03:00.1: no codecs initialized

[work in progress : note to self: monitor `journalctl -f` and `dmesg -W` logging in and out of all desktop environments]

I noticed an issue running extra/emptyepsilon [https://github.com/daid/EmptyEpsilon] in GNOME, and I thought it was GPU-related issues, however running in i3wm seemed fine, so I'm testing running them in all these desktop environments: (thorough testing failed to reproduce, so it must be some other issue that caused the situation I experienced, which was barely responsive system, mouse cursor moved slowly, 10-20 seconds between jumps, and no sound from clicking on the buttons that should play sound effect)

EmptyEpsilon:
- Budgie Desktop: Runs fine, audio seems fine
- Cinnamon: Runs fine, audio seems fine
- Cutefish Desktop: Runs fine, audio seems fine
- Enlightenment: Runs fine, audio seems fine
- GNOME Classic: Runs fine, audio seems fine
- GNOME Flashback (Metacity): Runs fine, audio seems fine
- GNOME: Runs fine, audio seems fine
- i3: Runs fine, audio seems fine
- LXDE: Runs fine, audio seems fine
- LXQt: Runs fine, audio seems fine
- MATE: Runs fine, audio seems fine
- KDE/Openbox: Runs fine, audio seems fine
- Openbox: Runs fine, audio seems fine
- Plasma (X11): Runs fine, audio seems fine
- Xfce: Runs fine, audio seems fine
widelands:
- Budgie Desktop: Runs fine, audio seems fine
- Cinnamon: Runs fine, audio seems fine
- Cutefish Desktop: runs fine, audio seems fine
- Enlightenment: Runs fine, audio seems fine
- GNOME Classic: Runs fine, audio seems fine
- GNOME Flashback (Metacity): Runs fine, audio seems fine
- GNOME: Runs fine, audio seems fine
- i3: Runs fine, audio seems fine
- LXDE: Runs fine, audio seems fine
- LXQt: Runs fine, audio seems fine
- MATE: Runs fine, audio seems fine
- KDE/Openbox: Runs fine, audio seems fine
- Openbox: Runs fine, audio seems fine
- Plasma (X11): Runs fine, audio seems fine
- Xfce: Runs fine, audio seems fine

Last edited by jasonkhanlar (Today 20:02:02)

Arch Linux

#1 2023-09-15 02:28:37

Dell Alienware M18 R1 AMD

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