Steam stuck at 'Loading user data...'

mms1313 · 2026-04-19 10:10:18

When i launch steam it gets stuck when loading user data. I have tried to delete loginusers.vdf and config.vdf and then logging back in, but nothing worked.
https://temp.sh/dyXYt/logs.txt

Last edited by mms1313 (2026-05-03 08:27:08)

seth · 2026-04-19 13:36:47

The link is somehow a wild mix of text blocks dating from 2026-04-13 and 2026-04-19 and some other stuff?
What's the output when starting steam from an interactive shell?

mms1313 · 2026-04-21 19:29:34

I have tried that before but it does not say anything interesting (i deleted loginusers.vdf and now i log in and is stuck at loading user data):

https://temp.sh/FFcOS/logs.txt

seth · 2026-04-21 19:57:14

Step #1

/usr/share/themes/Flat-Remix-GTK-Blue-Dark/gtk-2.0/main.rc:733: error: unexpected identifier 'direction', expected character '}'

switch to a different (non-broken) GTK theme

Though my next question would be why steam is using a gtk2 theme here, do you have and is steam loading anything gtk2??

mms1313 · 2026-04-22 17:25:34

The only working gtk2 theme i have is Raleigh, and breeze does not work. And i dont know why it is gtk2. The problem is still there of course.

cryptearth · 2026-04-22 18:34:38

isn't breeze a kde theme? anyway - with any DE come at least one proper working theme
your setup sounds strange or is maybe even corrupted
is this vanilla arch or anything else?

seth · 2026-04-22 19:33:21

Please post

pacman -Qs gtk2
pacman -Qi gtk2

and run

export LD_DEBUG=files
steam 2>&1 | tee /tmp/steam.out

and upload /tmp/steam.out

mms1313 · 2026-04-23 16:19:26

pacman -Qs gtk2
pacman -Qi gtk2
local/gtk2 2.24.33-5
    GObject-based multi-platform GUI toolkit (legacy)
local/gtk2-debug 2.24.33-5
    Detached debugging symbols for gtk2
Name            : gtk2
Version         : 2.24.33-5
Description     : GObject-based multi-platform GUI toolkit (legacy)
Architecture    : x86_64
URL             : [url]https://www.gtk.org/[/url]
Licenses        : LGPL-2.1-or-later
Groups          : None
Provides        : libgailutil.so=18-64  libgdk-x11-2.0.so=0-64  libgtk-x11-2.0.so=0-64
Depends On      : atk  cairo  desktop-file-utils  fontconfig  gdk-pixbuf2  glib2  glibc  gtk-update-icon-cache  libcups  librsvg  libx11  libxcomposite  libxcursor
                  libxdamage  libxext  libxfixes  libxi  libxinerama  libxrandr  libxrender  pango  shared-mime-info
Optional Deps   : adwaita-fonts: Default font [installed]
                  adwaita-icon-theme: Default icon theme [installed]
                  gnome-themes-extra-gtk2: Default widget theme
                  python: gtk-builder-convert [installed]
Required By     : gtkmm
Optional For    : android-studio
Conflicts With  : None
Replaces        : None
Installed Size  : 36.48 MiB
Packager        : Unknown Packager
Build Date      : Sun 16 Nov 2025 12:26:31 PM CET
Install Date    : Mon 29 Dec 2025 12:00:49 PM CET
Install Reason  : Explicitly installed
Install Script  : Yes
Validated By    : None

https://temp.sh/RJYsB/steam.out

Last edited by mms1313 (2026-04-24 16:15:00)

seth · 2026-04-23 20:02:55

Please use [code][/code] tags, not "quote" tags. Edit your post in this regard.

Required By     : gtkmm

Let's see whether you can ditch gtk2:

pacman -Rs gtkmm

But you'd lose it for https://aur.archlinux.org/packages/android-studio

Steam would at most load it as plugin.

cryptearth · 2026-04-24 00:26:15

still:

cryptearth wrote:

is this vanilla arch or anything else?

uname -a

mms1313 · 2026-04-24 16:18:16

I have KDE plasma and Hyprland, it is vanilla

mms1313 · 2026-04-24 16:23:46

seth wrote:

Let's see whether you can ditch gtk2:
pacman -Rs gtkmm

It does the same thing:
https://temp.sh/AEeCi/steam.out

seth · 2026-04-24 18:36:49

The LD_DEBUG is no longer useful (gtk2 wasn't linked into any binary anyway) - what does the steam output look like?

pacman -Qs gtk2

comes back empty?

mms1313 · 2026-04-25 18:25:12

pacman -Qs gtk2 says gtk2-debug, and no gtk2.
Here is the new output from steam: https://temp.sh/FFmRq/steam.out

seth · 2026-04-25 18:34:33

/usr/share/themes/Flat-Remix-GTK-Blue-Dark-Solid/gtk-2.0/main.rc:733: error: unexpected identifier 'direction', expected character '}'
[2026-04-25 20:11:49] Background update loop checking for update. . .

I've no idea why steam would try to load any gtk2 theme here but really get rid of that…

mms1313 · 2026-04-25 18:48:43

Get rid of what? The gtk theme? The only gtk theme I have that doesn't get an error is a light theme, and the current theme is what I want. And it still gets stuck at loading user data even with the theme that doesn't get the gtk2 error.

seth · 2026-04-25 19:02:04

the current theme is what I want

Why where and how are you using a gtk2 theme?

even with the theme that doesn't get the gtk2 error.

Please post that.

mms1313 · 2026-04-29 17:23:41

Most of my themes have gtk2 i think, and im not using it. And for some reason i cant find the same theme again? Maybe because it came with the gtk2 package. But the last output i sent was with that theme.

Last edited by mms1313 (2026-04-29 17:23:59)

seth · 2026-04-29 19:35:12

Theme packages shipping themes for various gtk generations is "normal" but not the concern.
The plan is to get rid of the bogus theme, https://wiki.archlinux.org/title/GTK#Ba … figuration

mms1313 · 2026-04-30 13:40:40

The culprit was nwg-look, it kept changing the gtk2 theme to the broken one, i unchecked ~/.gtkrc-2.0, and made my own config with Breeze Dark. I guess it works now.

Last edited by mms1313 (2026-04-30 13:41:29)

cryptearth · 2026-04-30 14:17:29

https://archlinux.org/packages/extra/x86_64/nwg-look/

GTK settings editor adapted to work on wlroots-based compositors

so what's tge compositor you use? is it wlroots based? if not: could be an incompatibilty then -> why you use ngw-look in the first place?

seth · 2026-04-30 15:32:48

@cryptearth do you use steam?
Does it load some gtk2 theme for you as well (you might have to "strace -f steam |& grep gtk" it)

cryptearth · 2026-04-30 16:25:04

yes, i do use steam, and no, or me it doesn't load anything gtk related - but i'm on plasma with kwin and wayland
according to yay i seem to have some gnome and gtk related stuff installed - but only as dependencies for stuff like citrix (icaclient - that topic we recently had), heroic and lutris
i can actually uninstall all gnome and gtk related packages and all that pacman wants to remove along are the two launchers and citrix - steam seem absolutely unaffected wether gtk/gnome is present at all

strace follows when im home

//
strace didn't got nothin gtk related ... at least for me

Last edited by cryptearth (2026-05-01 21:21:20)

mms1313 · 2026-05-03 15:48:52

So looks like the problem has started appearing again, and without the gtk2 errors. https://temp.sh/uhrsU/output.txt

Edit: It sometime happen? I have no idea what is happening.

Last edited by mms1313 (2026-05-03 19:31:04)

seth · 2026-05-03 19:53:38

Did it previously work?
What changed during the last 4 days?

src/clientdll/steamengine.cpp (2837) : Assertion Failed: CSteamEngine::BMainLoop appears to have stalled > 15 seconds without event signalled
src/clientdll/steamengine.cpp (2837) : Assertion Failed: CSteamEngine::BMainLoop appears to have stalled > 15 seconds without event signalled
assert_20260503173910_37.dmp[356818]: Uploading dump (out-of-process)
/tmp/dumps/assert_20260503173910_37.dmp
assert_20260503173910_37.dmp[356818]: Finished uploading minidump (out-of-process): success = yes
assert_20260503173910_37.dmp[356818]: response: CrashID=bp-75cc2dbc-41e1-42b5-a7f4-528622260503
assert_20260503173910_37.dmp[356818]: file ''/tmp/dumps/assert_20260503173910_37.dmp'', upload yes: ''CrashID=bp-75cc2dbc-41e1-42b5-a7f4-528622260503''
src/common/pipes.cpp (900) : fatal stalled cross-thread pipe.
src/common/pipes.cpp (900) : fatal stalled cross-thread pipe.
src/common/pipes.cpp (900) : Fatal assert; application exiting
src/common/pipes.cpp (900) : Fatal assert; application exiting
05/03 17:45:44 Init: Installing breakpad exception handler for appid(steam)/version(1777411435)/tid(355509)
assert_20260503174544_40.dmp[357299]: Uploading dump (out-of-process)
/tmp/dumps/assert_20260503174544_40.dmp

looks different, steam outright crashes and looks more like https://bbs.archlinux.org/viewtopic.php?id=312103

https://bbs.archlinux.org/viewtopic.php?id=288293

pacman -Qs portal

Arch Linux

#1 2026-04-19 10:10:18

Steam stuck at 'Loading user data...'

#2 2026-04-19 13:36:47

Re: Steam stuck at 'Loading user data...'

#3 2026-04-21 19:29:34

Re: Steam stuck at 'Loading user data...'

#4 2026-04-21 19:57:14

Re: Steam stuck at 'Loading user data...'

#5 2026-04-22 17:25:34

Re: Steam stuck at 'Loading user data...'

#6 2026-04-22 18:34:38

Re: Steam stuck at 'Loading user data...'

#7 2026-04-22 19:33:21

Re: Steam stuck at 'Loading user data...'

#8 2026-04-23 16:19:26

Re: Steam stuck at 'Loading user data...'

#9 2026-04-23 20:02:55

Re: Steam stuck at 'Loading user data...'

#10 2026-04-24 00:26:15

Re: Steam stuck at 'Loading user data...'

#11 2026-04-24 16:18:16

Re: Steam stuck at 'Loading user data...'

#12 2026-04-24 16:23:46

Re: Steam stuck at 'Loading user data...'

#13 2026-04-24 18:36:49

Re: Steam stuck at 'Loading user data...'

#14 2026-04-25 18:25:12

Re: Steam stuck at 'Loading user data...'

#15 2026-04-25 18:34:33

Re: Steam stuck at 'Loading user data...'

#16 2026-04-25 18:48:43

Re: Steam stuck at 'Loading user data...'

#17 2026-04-25 19:02:04

Re: Steam stuck at 'Loading user data...'

#18 2026-04-29 17:23:41

Re: Steam stuck at 'Loading user data...'

#19 2026-04-29 19:35:12

Re: Steam stuck at 'Loading user data...'

#20 2026-04-30 13:40:40

Re: Steam stuck at 'Loading user data...'

#21 2026-04-30 14:17:29

Re: Steam stuck at 'Loading user data...'

#22 2026-04-30 15:32:48

Re: Steam stuck at 'Loading user data...'

#23 2026-04-30 16:25:04

Re: Steam stuck at 'Loading user data...'

#24 2026-05-03 15:48:52

Re: Steam stuck at 'Loading user data...'

#25 2026-05-03 19:53:38

Re: Steam stuck at 'Loading user data...'

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