[Solved] Suspend to RAM problems with HP dv7 laptop

rman · 2013-08-09 17:50:45

Hello,

I have an HP dv7-6000 notebook that I can't get suspend to RAM working on. When I tell Linux to suspend, the screen turns off, I hear the hard disk turn off, but all the lights stay on (power, wireless, and touchpad). After a couple minutes the BIOS kicks in and runs the fans at maximum speed. The only way to get out of this situation is to hold down the power button for a hard shutdown.

It's almost as if the suspend was successful, but "incomplete," because the system for whatever reason is stuck powered on.

I have updated the BIOS and there is no difference. I have also tried different acpi_os_name values based on my DSDT table ("Windows 2001," "Windows 2009," etc.).

Both pm-utils log files (pm-powersave.log and pm-suspend.log) are blank. I have also tried uswsusp, and the same thing happens. I have not tried hibernate yet because I don't have a swap partition.

Some additional hardware information:

> lspci

00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09)
00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b4)
00:1c.1 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 2 (rev b4)
00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 (rev b4)
00:1c.3 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 4 (rev b4)
00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation HM65 Express Chipset Family LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller (rev 04)
00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 04)
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Seymour [Radeon HD 6400M/7400M Series] (rev ff)
07:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168 PCI Express Gigabit Ethernet controller (rev 06)
0d:00.0 Network controller: Intel Corporation Centrino Wireless-N 1000 [Condor Peak]
13:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader (rev 01)
19:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 04)

Not sure where to go from here, any tips?

Last edited by rman (2013-08-16 21:20:53)

gordoleon · 2013-08-10 01:31:50

+1, I'm having the same issue with both "pm-suspend" and "sytemctl suspend", not always but happening 1 out of 5 times maybe, this started happening since the 3.10* upgrade, currently running 3.10.5-1 on my modest compaq.

> lspci

00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 14h Processor Root Complex
00:01.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 6310]
00:11.0 SATA controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 SATA Controller [AHCI mode]
00:12.0 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
00:12.2 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB EHCI Controller
00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 SMBus Controller (rev 42)
00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia (Intel HDA) (rev 40)
00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 LPC host controller (rev 40)
00:14.4 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 PCI to PCI Bridge (rev 40)
00:14.5 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI2 Controller
00:15.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] SB700/SB800/SB900 PCI to PCI bridge (PCIE port 0)
00:15.1 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] SB700/SB800/SB900 PCI to PCI bridge (PCIE port 1)
00:15.3 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] SB900 PCI to PCI bridge (PCIE port 3)
00:16.0 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
00:16.2 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB EHCI Controller
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 0 (rev 43)
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 1
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 2
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 3
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 4
00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 6
00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 5
00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 7
02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader (rev 01)
06:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 05)
07:00.0 Network controller: Ralink corp. RT5390 Wireless 802.11n 1T/1R PCIe

Regards

dabbill · 2013-08-11 14:13:58

If you are running Xfce, there is an update to power management as well as systemd in the testing tree. It fixed the suspend issues I was having with my Acer laptop.

torax · 2013-08-13 08:37:05

I have the same exact problem on my thinkpad x230, started with 3.10 kernel. Currently running 3.10.5-1.

lscpi

00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 (rev 04)
00:16.3 Serial controller: Intel Corporation 7 Series/C210 Series Chipset Family KT Controller (rev 04)
00:19.0 Ethernet controller: Intel Corporation 82579LM Gigabit Network Connection (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 (rev c4)
00:1c.1 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 2 (rev c4)
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation QM77 Express Chipset LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller (rev 04)
02:00.0 System peripheral: Ricoh Co Ltd PCIe SDXC/MMC Host Controller (rev 07)
03:00.0 Network controller: Intel Corporation Centrino Advanced-N 6205 [Taylor Peak] (rev 34)

rufus · 2013-08-13 09:00:58

maybe you dont have enuf RAM the hp dv7-6000 shipped with 2 gigs perhaps you have too much
happening when you suspend? do you have swap files or swap partitions?

Last edited by rufus (2013-08-13 09:16:19)

torax · 2013-08-13 19:19:44

rufus wrote:

maybe you dont have enuf RAM the hp dv7-6000 shipped with 2 gigs perhaps you have too much
happening when you suspend? do you have swap files or swap partitions?

To eliminate this, even though I have 8GB of RAM, I tried suspending after fresh boot. The fourth suspend hanged. So I dont think it is ram issue.

Last edited by torax (2013-08-13 19:27:46)

WonderWoofy · 2013-08-13 19:25:33

rufus wrote:

maybe you dont have enuf RAM the hp dv7-6000 shipped with 2 gigs perhaps you have too much
happening when you suspend? do you have swap files or swap partitions?

Unless the machine has a limitation of how much RAM is compatible with this laptop, I don't really see how this is relevant. This is definitely within the limitations of the dv7.

Also, I am not sure what a swap file or swap partition has to do with suspending to RAM...

rman · 2013-08-13 22:21:04

I have 6 GB of RAM in my laptop and 64-bit Arch.

dabbill wrote:

If you are running Xfce, there is an update to power management as well as systemd in the testing tree. It fixed the suspend issues I was having with my Acer laptop.

I'm already running the latest systemd (206).

EDIT: The other day, suspend actually worked once! My odds of a successful suspend are more like 1/20.

Last edited by rman (2013-08-13 22:24:57)

rman · 2013-08-16 21:20:39

Yes! Finally found a working solution!

Taken from the Ubuntu Forums:

Create /etc/pm/sleep.d/20ehci_hcd with these contents:

#!/bin/sh
# see http://ubuntuforums.org/showthread.php?t=1979490
VERSION=1.1
DEV_LIST=/tmp/usb-dev-list
DRIVERS_DIR=/sys/bus/pci/drivers
DRIVERS="ehci xhci" # ehci_hcd, xhci_hcd
HEX="[[:xdigit:]]"
MAX_BIND_ATTEMPTS=2
BIND_WAIT=0.1

unbindDev() {
  echo -n > $DEV_LIST 2>/dev/null
  for driver in $DRIVERS; do
    DDIR=$DRIVERS_DIR/${driver}_hcd
    for dev in `ls $DDIR 2>/dev/null | egrep "^$HEX+:$HEX+:$HEX"`; do
      echo -n "$dev" > $DDIR/unbind
      echo "$driver $dev" >> $DEV_LIST
    done
  done
}

bindDev() {
  if [ -s $DEV_LIST ]; then
    while read driver dev; do
      DDIR=$DRIVERS_DIR/${driver}_hcd
      while [ $((MAX_BIND_ATTEMPTS)) -gt 0 ]; do
          echo -n "$dev" > $DDIR/bind
          if [ ! -L "$DDIR/$dev" ]; then
            sleep $BIND_WAIT
          else
            break
          fi
          MAX_BIND_ATTEMPTS=$((MAX_BIND_ATTEMPTS-1))
      done  
    done < $DEV_LIST
  fi
  rm $DEV_LIST 2>/dev/null
}

case "$1" in
  hibernate|suspend) unbindDev;;
  resume|thaw)       bindDev;;
esac

For my dv7, I also had to install uswsusp-git from the AUR and then tell pm-utils to use it:
/etc/pm/config.d/uswsusp:

SLEEP_MODULE=uswsusp

After that you should be able to suspend properly with

pm-suspend

Hopefully this can help somebody else.

rman · 2013-08-18 23:34:19

Ammendum to the previous post. To integrate my solution with systemd (so that desktop power managers can suspend properly), I copied /usr/lib/systemd/system/systemd-suspend.service to /etc/systemd/system and replaced

ExecStart=/usr/lib/systemd/systemd-sleep suspend

with

ExecStart=/usr/bin/pm-suspend

Arch Linux

#1 2013-08-09 17:50:45

[Solved] Suspend to RAM problems with HP dv7 laptop

#2 2013-08-10 01:31:50

Re: [Solved] Suspend to RAM problems with HP dv7 laptop

#3 2013-08-11 14:13:58

Re: [Solved] Suspend to RAM problems with HP dv7 laptop

#4 2013-08-13 08:37:05

Re: [Solved] Suspend to RAM problems with HP dv7 laptop

#5 2013-08-13 09:00:58

Re: [Solved] Suspend to RAM problems with HP dv7 laptop

#6 2013-08-13 19:19:44

Re: [Solved] Suspend to RAM problems with HP dv7 laptop

#7 2013-08-13 19:25:33

Re: [Solved] Suspend to RAM problems with HP dv7 laptop

#8 2013-08-13 22:21:04

Re: [Solved] Suspend to RAM problems with HP dv7 laptop

#9 2013-08-16 21:20:39

Re: [Solved] Suspend to RAM problems with HP dv7 laptop

#10 2013-08-18 23:34:19

Re: [Solved] Suspend to RAM problems with HP dv7 laptop

Board footer