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#1 2015-03-29 20:17:59

jman6495
Member
Registered: 2011-06-10
Posts: 4

Acer Aspire E13 : Suspend/Poweroff don't Work

Hi !

I just got hold of a nice new laptop, An Acer Aspire E 13 (ES1-311-C1E8) and I've been running into a couple of issues.
I've already tried Ubuntu on this device and the issues are not present.

Two Big ones really,

On Poweroff, it doesn't actually shut down, it seems to complete the shutdown process, the screen goes black, but the hard drive keeps spinning, and the power light remains on. Not entirely sure why.

The bigger issue is Suspend : On closing the lid, using the suspend button, using the power button, or using (sudo) pm-suspend, it just freezes. the /var/log/pm-suspend.log claims that the suspend succeeded but I cannot resume it from suspend (Tried every key on the keyboard, touchpad and power button)

Here's the output of lsmod :

[jordan@e13 log]$ lsmod
Module                  Size  Used by
btrfs                 934835  0 
xor                    21040  1 btrfs
raid6_pq               99334  1 btrfs
ufs                    73310  0 
hfsplus               101557  0 
hfs                    53889  0 
minix                  35479  0 
ntfs                  202187  0 
vfat                   21231  0 
msdos                  17046  0 
fat                    62032  2 vfat,msdos
jfs                   181524  0 
xfs                   849801  0 
libcrc32c              12426  1 xfs
rfcomm                 62023  2 
fuse                   87590  3 
ctr                    12927  3 
ccm                    17534  3 
bnep                   17349  2 
ecb                    12737  1 
snd_hda_codec_hdmi     49263  1 
uvcvideo               84822  0 
snd_hda_codec_realtek    67322  1 
snd_hda_codec_generic    63087  1 snd_hda_codec_realtek
videobuf2_vmalloc      13286  1 uvcvideo
videobuf2_memops       12519  1 videobuf2_vmalloc
joydev                 17063  0 
videobuf2_core         39635  1 uvcvideo
arc4                   12536  2 
i915                 1002472  3 
ath9k                 129093  0 
mousedev               17272  0 
v4l2_common            12814  1 videobuf2_core
ath9k_common           26722  1 ath9k
ath9k_hw              428874  2 ath9k_common,ath9k
acer_wmi               17603  0 
snd_hda_intel          26387  5 
sparse_keymap          12818  1 acer_wmi
drm_kms_helper         98881  1 i915
videodev              135040  3 uvcvideo,v4l2_common,videobuf2_core
media                  18365  2 uvcvideo,videodev
ath                    26067  3 ath9k_common,ath9k,ath9k_hw
led_class              12855  2 ath9k,acer_wmi
mac80211              648753  1 ath9k
iTCO_wdt               12831  0 
iTCO_vendor_support    12649  1 iTCO_wdt
cfg80211              476584  4 ath,ath9k_common,ath9k,mac80211
snd_hda_controller     26857  1 snd_hda_intel
evdev                  21544  14 
psmouse               107442  0 
snd_hda_codec         112621  5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
snd_hwdep              17244  1 snd_hda_codec
drm                   273125  5 i915,drm_kms_helper
snd_pcm                88779  5 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
mac_hid                12633  0 
mei_txe                18098  0 
intel_gtt              17848  1 i915
snd_timer              26614  1 snd_pcm
serio_raw              12849  0 
coretemp               12820  0 
hwmon                  12930  1 coretemp
ath3k                  12685  0 
btusb                  30036  0 
intel_rapl             17605  0 
r8169                  76869  0 
bluetooth             433830  27 bnep,ath3k,btusb,rfcomm
snd                    73436  17 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel
mii                    12675  1 r8169
intel_powerclamp       17122  0 
rfkill                 18867  6 cfg80211,acer_wmi,bluetooth
mei                    75468  1 mei_txe
kvm_intel             143417  0 
kvm                   435299  1 kvm_intel
i2c_i801               16965  0 
i2c_algo_bit           12744  1 i915
i2c_core               50240  7 drm,i915,i2c_i801,drm_kms_helper,i2c_algo_bit,v4l2_common,videodev
pcspkr                 12595  0 
rtsx_pci_ms            16898  0 
memstick               13696  1 rtsx_pci_ms
thermal                17559  0 
ac                     12715  0 
video                  22205  2 i915,acer_wmi
battery                17452  0 
iosf_mbi               12682  1 intel_rapl
soundcore              13031  2 snd,snd_hda_codec
lpc_ich                20768  0 
fan                    12726  0 
shpchp                 35210  0 
wmi                    17339  1 acer_wmi
button                 12953  1 i915
processor              27777  0 
sch_fq_codel           17343  6 
xts                    12679  1 
gf128mul               12970  1 xts
algif_skcipher         17051  0 
af_alg                 12988  1 algif_skcipher
sd_mod                 43575  3 
rtsx_pci_sdmmc         21261  0 
mmc_core              110613  1 rtsx_pci_sdmmc
atkbd                  22254  0 
libps2                 12739  2 atkbd,psmouse
ahci                   33248  2 
libahci                27215  1 ahci
crct10dif_pclmul       13394  0 
crc32_pclmul           12915  0 
xhci_pci               12675  0 
crc32c_intel           21809  2 
xhci_hcd              152471  1 xhci_pci
libata                181461  2 ahci,libahci
ehci_pci               12512  0 
ehci_hcd               69979  1 ehci_pci
ghash_clmulni_intel    12978  0 
cryptd                 18553  1 ghash_clmulni_intel
rtsx_pci               41994  2 rtsx_pci_ms,rtsx_pci_sdmmc
scsi_mod              147395  2 libata,sd_mod
usbcore               199382  7 ath3k,btusb,uvcvideo,ehci_hcd,ehci_pci,xhci_hcd,xhci_pci
usb_common             12561  1 usbcore
i8042                  18002  2 acer_wmi,libps2
serio                  18282  6 serio_raw,atkbd,i8042,psmouse
sha512_ssse3           41814  0 
sha512_generic         12632  1 sha512_ssse3
sha256_ssse3           25692  0 
sha256_generic         16804  1 sha256_ssse3
aes_x86_64             16719  9 
ext4                  514390  2 
crc16                  12343  2 ext4,bluetooth
mbcache                17171  1 ext4
jbd2                   86379  1 ext4
dm_crypt               22551  1 
dm_mod                 93753  9 dm_crypt
[jordan@e13 log]$ sudo lsmod
[sudo] password for jordan: 
Module                  Size  Used by
btrfs                 934835  0 
xor                    21040  1 btrfs
raid6_pq               99334  1 btrfs
ufs                    73310  0 
hfsplus               101557  0 
hfs                    53889  0 
minix                  35479  0 
ntfs                  202187  0 
vfat                   21231  0 
msdos                  17046  0 
fat                    62032  2 vfat,msdos
jfs                   181524  0 
xfs                   849801  0 
libcrc32c              12426  1 xfs
rfcomm                 62023  2 
fuse                   87590  3 
ctr                    12927  3 
ccm                    17534  3 
bnep                   17349  2 
ecb                    12737  1 
snd_hda_codec_hdmi     49263  1 
uvcvideo               84822  0 
snd_hda_codec_realtek    67322  1 
snd_hda_codec_generic    63087  1 snd_hda_codec_realtek
videobuf2_vmalloc      13286  1 uvcvideo
videobuf2_memops       12519  1 videobuf2_vmalloc
joydev                 17063  0 
videobuf2_core         39635  1 uvcvideo
arc4                   12536  2 
i915                 1002472  3 
ath9k                 129093  0 
mousedev               17272  0 
v4l2_common            12814  1 videobuf2_core
ath9k_common           26722  1 ath9k
ath9k_hw              428874  2 ath9k_common,ath9k
acer_wmi               17603  0 
snd_hda_intel          26387  5 
sparse_keymap          12818  1 acer_wmi
drm_kms_helper         98881  1 i915
videodev              135040  3 uvcvideo,v4l2_common,videobuf2_core
media                  18365  2 uvcvideo,videodev
ath                    26067  3 ath9k_common,ath9k,ath9k_hw
led_class              12855  2 ath9k,acer_wmi
mac80211              648753  1 ath9k
iTCO_wdt               12831  0 
iTCO_vendor_support    12649  1 iTCO_wdt
cfg80211              476584  4 ath,ath9k_common,ath9k,mac80211
snd_hda_controller     26857  1 snd_hda_intel
evdev                  21544  14 
psmouse               107442  0 
snd_hda_codec         112621  5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
snd_hwdep              17244  1 snd_hda_codec
drm                   273125  5 i915,drm_kms_helper
snd_pcm                88779  5 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
mac_hid                12633  0 
mei_txe                18098  0 
intel_gtt              17848  1 i915
snd_timer              26614  1 snd_pcm
serio_raw              12849  0 
coretemp               12820  0 
hwmon                  12930  1 coretemp
ath3k                  12685  0 
btusb                  30036  0 
intel_rapl             17605  0 
r8169                  76869  0 
bluetooth             433830  27 bnep,ath3k,btusb,rfcomm
snd                    73436  17 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel
mii                    12675  1 r8169
intel_powerclamp       17122  0 
rfkill                 18867  6 cfg80211,acer_wmi,bluetooth
mei                    75468  1 mei_txe
kvm_intel             143417  0 
kvm                   435299  1 kvm_intel
i2c_i801               16965  0 
i2c_algo_bit           12744  1 i915
i2c_core               50240  7 drm,i915,i2c_i801,drm_kms_helper,i2c_algo_bit,v4l2_common,videodev
pcspkr                 12595  0 
rtsx_pci_ms            16898  0 
memstick               13696  1 rtsx_pci_ms
thermal                17559  0 
ac                     12715  0 
video                  22205  2 i915,acer_wmi
battery                17452  0 
iosf_mbi               12682  1 intel_rapl
soundcore              13031  2 snd,snd_hda_codec
lpc_ich                20768  0 
fan                    12726  0 
shpchp                 35210  0 
wmi                    17339  1 acer_wmi
button                 12953  1 i915
processor              27777  0 
sch_fq_codel           17343  6 
xts                    12679  1 
gf128mul               12970  1 xts
algif_skcipher         17051  0 
af_alg                 12988  1 algif_skcipher
sd_mod                 43575  3 
rtsx_pci_sdmmc         21261  0 
mmc_core              110613  1 rtsx_pci_sdmmc
atkbd                  22254  0 
libps2                 12739  2 atkbd,psmouse
ahci                   33248  2 
libahci                27215  1 ahci
crct10dif_pclmul       13394  0 
crc32_pclmul           12915  0 
xhci_pci               12675  0 
crc32c_intel           21809  2 
xhci_hcd              152471  1 xhci_pci
libata                181461  2 ahci,libahci
ehci_pci               12512  0 
ehci_hcd               69979  1 ehci_pci
ghash_clmulni_intel    12978  0 
cryptd                 18553  1 ghash_clmulni_intel
rtsx_pci               41994  2 rtsx_pci_ms,rtsx_pci_sdmmc
scsi_mod              147395  2 libata,sd_mod
usbcore               199382  7 ath3k,btusb,uvcvideo,ehci_hcd,ehci_pci,xhci_hcd,xhci_pci
usb_common             12561  1 usbcore
i8042                  18002  2 acer_wmi,libps2
serio                  18282  6 serio_raw,atkbd,i8042,psmouse
sha512_ssse3           41814  0 
sha512_generic         12632  1 sha512_ssse3
sha256_ssse3           25692  0 
sha256_generic         16804  1 sha256_ssse3
aes_x86_64             16719  9 
ext4                  514390  2 
crc16                  12343  2 ext4,bluetooth
mbcache                17171  1 ext4
jbd2                   86379  1 ext4
dm_crypt               22551  1 
dm_mod                 93753  9 dm_crypt

I don't know if anyone has had similar issues, or found any way around this, or if anyone knows what the ubuntu devs have added to fix things ?

edit : Attempted using lts kernel, No improvement

Thanks in advance

-jman6495

Last edited by jman6495 (2015-03-29 20:57:57)

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#2 2015-05-18 15:52:05

spcmd
Member
Registered: 2015-05-18
Posts: 11
Website

Re: Acer Aspire E13 : Suspend/Poweroff don't Work

jman6495:

I had exactly the same problem with my Acer ES1-512 laptop. Tried a bunch of kernels, systemd versions, tried pm-utils, systemctl. Instantly freezed on suspend, and didn't turn off the computer neither with "systemctl poweroff", neither with "sudo poweroff".

A few days ago I've found the solution (or at least for my laptop): In the BIOS settings I had to disable the "xHCI support (external USB 3.0 controller)". Maybe not the best solution, but it works for me.

Also, it's worth mentioning that I disabled UEFI in the BIOS and using legacy mode instead (installed Arch this way).

I hope this helps! smile

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