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#1 2018-03-14 11:22:57

CheesecakeCharlie
Member
Registered: 2015-08-01
Posts: 13

Dell XPS 13 9360 i7 8th Gen

Hi Folks

Not been an arch user for quite some time, but since blowing up the cpu on my last laptop and purchasing a Dell XPS 13 9360 thought i'd venture back and so far what a combo. 

However i'm trying to update the firmware by using fwupd and im getting errors.

fwupdmgr get-devices gives this output

Intel AMT [unprovisioned]
  DeviceId:             088df415cdee883ec89563e41e6d495924250174
  Guid:                 2800f812-b7b4-2d4b-aca8-46e0ff65814c
  Summary:              Hardware and firmware technology for remote out-of-band management
  Plugin:               amt
  Flags:                internal|registered
  Vendor:               Intel Corporation
  Version:              11.8.50
  VersionBootloader:    11.8.50
  Icon:                 computer
  Created:              2018-03-14

XPS 13 9360 TPM 2.0
  DeviceId:             3368246a16d77193e42a2fea8d95439b38f01670
  Guid:                 2e513587-0d9b-50e6-8e15-1845d44e88eb
  Summary:              Platform TPM device
  Plugin:               dell
  Flags:                internal|require-ac|registered
  Vendor:               Dell Inc.
  Version:              1.3.2.8
  Icon:                 computer
  Created:              2018-03-14

XPS 13 9360 System Firmware
  DeviceId:             3f0ecc7823ee99c718693e8ecca38f54e8738dc5
  Guid:                 5ffdbc0d-f340-441c-a803-8439c8c0ae10
  Plugin:               uefi
  Flags:                internal|updatable|require-ac|supported|registered|needs-reboot
  Version:              0.2.4.2
  VersionLowest:        0.2.4.2
  Icon:                 computer
  Created:              2018-03-14
  Modified:             2018-03-14
  UpdateState:          failed
  UpdateError:          UEFI firmware update failed: {error #0} libfwup.c:1501 get_fd_and_media_path(): failed to make /boot/efi/EFI/arch/fw: No such file or directory

UHD Graphics 620
  DeviceId:             8de6c7959053fd5798006dcc63590d33fa5e51cb
  Guid:                 8eb8bd2e-0fca-5aba-9aa8-f341e0aa4482
  Plugin:               udev
  Flags:                internal|registered
  Vendor:               Intel Corporation
  VendorId:             PCI:0x8086
  Icon:                 audio-card
  Created:              2018-03-14

XPS13 9360 Thunderbolt Controller
  DeviceId:             f54db270160a468802a5f20c2894520890b51917
  Guid:                 7488415f-8db5-5993-a48e-5a43914afb69
  Summary:              Unmatched performance for high-speed I/O
  Plugin:               thunderbolt
  Flags:                internal|updatable|registered
  Vendor:               Dell
  VendorId:             TBT:0x00D4
  Version:              21.00
  Icon:                 computer
  Created:              2018-03-14

When I run sudo fwupdmgr update, I get the following error. 

Downloading 0.2.5.1 for XPS 13 9360 System Firmware...
Updating 0.2.5.1 on XPS 13 9360 System Firmware...
Decompressing…         [-                                      ]Decompressing…         [ -                                     ]Decompressing…         [  -                                    ]Decompressing…         [***************************************]
Authenticating…        [   -                                   ]Authenticating…        [   -                                   ]Authenticating…        [***************************************]
Scheduling…            [   -                                   ]Scheduling…            [***************************************]
UEFI firmware update failed: {error #0} libfwup.c:1501 get_fd_and_media_path(): failed to make /boot/efi/EFI/arch/fw: No such file or directory

When I installed Arch, I mount /boot for esp

Any thoughts ?

Cheers

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#2 2018-03-15 03:42:05

aqtrans
Member
Registered: 2008-07-25
Posts: 30

Re: Dell XPS 13 9360 i7 8th Gen

I had the same issue getting my XPS 9370 up and running.
Try editing /etc/fwupd/uefi.conf as such:

[uefi]

# For fwupdate 10+ allow overriding
# the compiled EFI system partition path
OverrideESPMountPoint=/boot

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#3 2018-06-28 15:00:25

HaNes
Member
From: Umeå Sweden
Registered: 2016-04-20
Posts: 1

Re: Dell XPS 13 9360 i7 8th Gen

Hi, i also have some firmware related issues.

First this is what fwupdmgr get-devices outputs ie no info on AMT and Thunderbolt.

XPS 13 9360 TPM 2.0
  DeviceId:             3368246a16d77193e42a2fea8d95439b38f01670
  Guid:                 2e513587-0d9b-50e6-8e15-1845d44e88eb
  Summary:              Platform TPM device
  Plugin:               dell
  Flags:                internal|updatable|require-ac|registered|needs-reboot
  Vendor:               Dell Inc.
  Version:              1.3.2.8
  Icon:                 computer
  Created:              2018-06-28

XPS 13 9360 System Firmware
  DeviceId:             3f0ecc7823ee99c718693e8ecca38f54e8738dc5
  Guid:                 5ffdbc0d-f340-441c-a803-8439c8c0ae10
  Guid:                 230c8b18-8d9b-53ec-838b-6cfc0383493a
  Plugin:               uefi
  Flags:                internal|updatable|require-ac|supported|registered|needs-reboot
  Version:              0.2.6.2
  VersionLowest:        0.2.6.2
  Icon:                 computer
  Created:              2018-06-28

and secondly im having trouble updating the firmware from 2.6.2 to 2.7.1. I had it working on Debian but now nothing happens during reboot (no installation phase). the relevant bios/uefi settings are still the same so that side should be correct.

sudo fwupdmgr update:

Downloading 0.2.7.1 for XPS 13 9360 System Firmware...
Updating 0.2.7.1 on XPS 13 9360 System Firmware...
Decompressing…         [***************************************]
Authenticating…        [***************************************]
Scheduling…            [***************************************]

An update requires a reboot to complete. Restart now? [Y|n]: 

i have tried changing  the /etc/fwupd/uefi.conf to this:

[uefi]

# For fwupdate 10+ allow overriding
# the compiled EFI system partition path
OverrideESPMountPoint=/boot/efi/

This is my fstab:

UUID=E180-9858                            /boot/efi      vfat    defaults,noatime 0 2

zgrep CONFIG_EFI /proc/config.gz givs this output:

CONFIG_EFI_PARTITION=y
CONFIG_EFI=y
CONFIG_EFI_STUB=y
CONFIG_EFI_MIXED=y
# CONFIG_EFI_VARS is not set
CONFIG_EFI_ESRT=y
CONFIG_EFI_RUNTIME_MAP=y
# CONFIG_EFI_FAKE_MEMMAP is not set
CONFIG_EFI_RUNTIME_WRAPPERS=y
CONFIG_EFI_CAPSULE_LOADER=m
# CONFIG_EFI_TEST is not set
CONFIG_EFI_DEV_PATH_PARSER=y
CONFIG_EFIVAR_FS=y
# CONFIG_EFI_PGT_DUMP is not set

thanks in advance smile

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#4 2018-06-28 18:20:17

CarbonChauvinist
Member
Registered: 2012-06-16
Posts: 76

Re: Dell XPS 13 9360 i7 8th Gen

Just in case some don't know - you can update the bios on these by simply downloading the .exe from Dell to a fat32 usb drive, rebooting, and choosing the bios update option from your boot options. It will then have a basic GUI that allows you to select the bios update and proceed.

TMK you can't update the Thunderbolt controller firmware except via booting into a Windows install (at least that's the case with the Precision 5510).

Last edited by CarbonChauvinist (2018-06-28 18:21:31)

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