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#1 2018-05-16 15:38:39

jiros
Member
From: Abadan, Khuzestan, Iran
Registered: 2013-10-23
Posts: 80

Steam does not open shop, market and profile!!!

Hi fellas
I don't know what's wrong with my steam client, it just brings up library and playing games works fine, but when I want to browse its store or market or even see my profile it says something that I've no internet connection, this message:

Error Code: -7

Unable to connect to server. Server may be offline or you may not be connected to the internet.

may you help me out please ?
-----------------------------------------------
searched alot on internet about the problem but even on the Steam Troubleshooting wiki page the problem was not exist.

Last edited by jiros (2018-05-16 16:07:20)


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#2 2018-05-16 16:10:11

loqs
Member
Registered: 2014-03-06
Posts: 5,816

Re: Steam does not open shop, market and profile!!!

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#3 2018-05-16 16:17:08

jiros
Member
From: Abadan, Khuzestan, Iran
Registered: 2013-10-23
Posts: 80

Re: Steam does not open shop, market and profile!!!

I found that on steam community but those are not my problem, no any port closed on router. beta version is not enable either.


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#4 2018-05-16 16:18:48

loqs
Member
Registered: 2014-03-06
Posts: 5,816

Re: Steam does not open shop, market and profile!!!

You also checked it was not blocked beyond the router?
Edit:

jiros wrote:

I found that on steam community but those are not my problem, no any port closed on router. beta version is not enable either.

Please provide a list of everything else you found and tried.

Last edited by loqs (2018-05-16 16:20:05)

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#5 2018-05-16 16:20:13

jiros
Member
From: Abadan, Khuzestan, Iran
Registered: 2013-10-23
Posts: 80

Re: Steam does not open shop, market and profile!!!

as the ISP supporter said, it's ok, even on my windows, it works fine( on same machine and router and internet connection even ip address).
----------------------------------------

https://wiki.archlinux.org/index.php/steam
https://wiki.archlinux.org/index.php/Steam/Troubleshooting
and the page you linked.

Last edited by jiros (2018-05-16 16:33:59)


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#6 2018-05-16 17:45:21

loqs
Member
Registered: 2014-03-06
Posts: 5,816

Re: Steam does not open shop, market and profile!!!

Note sure if it would work with steam what about strace?  What network calls are made just before the message "Error Code: -7"?

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#7 2018-05-16 19:18:01

c00ter
Member
From: Alaskan in Washington State
Registered: 2014-08-28
Posts: 246

Re: Steam does not open shop, market and profile!!!

You didn't happen by any chance to start Steam in Offline mode?


UNIX was not designed to stop you from doing stupid things, because that would also stop you from doing clever things. -- Doug Gwyn

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#8 2018-05-16 19:47:50

jiros
Member
From: Abadan, Khuzestan, Iran
Registered: 2013-10-23
Posts: 80

Re: Steam does not open shop, market and profile!!!

loqs wrote:

Note sure if it would work with steam what about strace?

I can download and purchase games and play either just the market and store and totally the parts of steam does not work that needs http or https I think, but steampowered.com also its market works fine on browser. I didn't check it's protocol on browser, (I'm in Windows atm)

loqs wrote:

What network calls are made just before the message "Error Code: -7"?

nothing, just the screen you are waiting to open up.

Last edited by jiros (2018-05-16 19:50:57)


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#9 2018-05-16 19:49:13

jiros
Member
From: Abadan, Khuzestan, Iran
Registered: 2013-10-23
Posts: 80

Re: Steam does not open shop, market and profile!!!

c00ter wrote:

You didn't happen by any chance to start Steam in Offline mode?

no at all


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#10 2018-05-16 20:23:33

loqs
Member
Registered: 2014-03-06
Posts: 5,816

Re: Steam does not open shop, market and profile!!!

jiros wrote:
loqs wrote:

Note sure if it would work with steam what about strace?

I can download and purchase games and play either just the market and store and totally the parts of steam does not work that needs http or https I think, but steampowered.com also its market works fine on browser. I didn't check it's protocol on browser, (I'm in Windows atm)

loqs wrote:

What network calls are made just before the message "Error Code: -7"?

nothing, just the screen you are waiting to open up.

You ran steam through strace and it showed no network calls before the message "Error Code: -7"?
What strace options were you using?

Last edited by loqs (2018-05-16 20:24:12)

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#11 2018-05-16 20:38:56

jiros
Member
From: Abadan, Khuzestan, Iran
Registered: 2013-10-23
Posts: 80

Re: Steam does not open shop, market and profile!!!

loqs wrote:
jiros wrote:
loqs wrote:

Note sure if it would work with steam what about strace?

I can download and purchase games and play either just the market and store and totally the parts of steam does not work that needs http or https I think, but steampowered.com also its market works fine on browser. I didn't check it's protocol on browser, (I'm in Windows atm)

loqs wrote:

What network calls are made just before the message "Error Code: -7"?

nothing, just the screen you are waiting to open up.

You ran steam through strace and it showed no network calls before the message "Error Code: -7"?
What strace options were you using?

sorry I can't understand you, what do you mean with strace ?


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#12 2018-05-16 20:41:22

jasonwryan
Anarchist
From: .nz
Registered: 2009-05-09
Posts: 25,713
Website

Re: Steam does not open shop, market and profile!!!


Arch + dwm   •   Mercurial repos  •   Github

Registered Linux User #482438

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#13 2018-05-16 20:47:49

jiros
Member
From: Abadan, Khuzestan, Iran
Registered: 2013-10-23
Posts: 80

Re: Steam does not open shop, market and profile!!!

Thanks, I'll try it tomorrow because atm I'm in Windows.


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#14 2018-05-18 03:17:23

ErSoul
Member
Registered: 2012-01-26
Posts: 54

Re: Steam does not open shop, market and profile!!!

I don't know if you're interested in this proposal: install Steam from flatpak, it works perfectly.

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#15 2018-05-18 09:03:30

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 5,248

Re: Steam does not open shop, market and profile!!!

Are you sure you didn't block some related IP ?, you did have a thread where you've done something similar.

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#16 2018-05-18 12:10:41

jiros
Member
From: Abadan, Khuzestan, Iran
Registered: 2013-10-23
Posts: 80

Re: Steam does not open shop, market and profile!!!

ErSoul wrote:

I don't know if you're interested in this proposal: install Steam from flatpak, it works perfectly.

is it an official repository ?
it seems like a legit one, but I don't know is it official or not.
I don't think so the package provided from flatpak has more reliability than official repository.

Last edited by jiros (2018-05-18 12:18:31)


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#17 2018-05-18 12:11:59

jiros
Member
From: Abadan, Khuzestan, Iran
Registered: 2013-10-23
Posts: 80

Re: Steam does not open shop, market and profile!!!

V1del wrote:

Are you sure you didn't block some related IP ?, you did have a thread where you've done something similar.

Yes, I'm sure.
no I didn't change anything after a fresh install, and also didn't install that firewalls again because I don't play LoL anymore.

Last edited by jiros (2018-05-18 12:14:28)


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