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#1 2019-08-01 07:25:33

zsoerenm
Member
Registered: 2019-08-01
Posts: 3

[Solved] Laptop screen goes black after boot and after activating it.

Hello,

I tried to find an answer for my problem on this forum but wasn't lucky.

The problem is that the screen of my laptop goes black after boot. Luckily, I found out that external displays are fine. So I tried to deactivate and activate the screen of my laptop. In this case the screen goes on for several seconds and then goes black again.
I have uploaded a video for demonstration: https://www.youtube.com/watch?v=eF7PwS5xnQ4

The problem started some weeks ago.
Here is the output of xrandr in the case that the screen (eDP1) is black:

Screen 0: minimum 8 x 8, current 3840 x 1210, maximum 32767 x 32767
eDP1 connected 1920x1080+0+0 (normal left inverted right x axis y axis) 310mm x 170mm
   1920x1080     60.02 +  59.93*   47.99  
   1680x1050     59.88  
   1400x1050     59.98  
   1600x900      60.00    59.95    59.82  
   1280x1024     60.02  
   1400x900      59.96    59.88  
   1280x960      60.00  
   1368x768      60.00    59.88    59.85  
   1280x800      59.81    59.91  
   1280x720      59.86    60.00    59.74  
   1024x768      60.00  
   1024x576      60.00    59.90    59.82  
   960x540       60.00    59.63    59.82  
   800x600       60.32    56.25  
   864x486       60.00    59.92    59.57  
   640x480       59.94  
   720x405       59.51    60.00    58.99  
   640x360       59.84    59.32    60.00  
DP1 disconnected (normal left inverted right x axis y axis)
DP2 disconnected (normal left inverted right x axis y axis)
DP3 connected 1920x1200+1920+10 (normal left inverted right x axis y axis) 520mm x 330mm
   1920x1200     59.95*+
   1920x1080     60.00  
   1600x1200     60.00  
   1680x1050     59.95  
   1280x1024     75.02    60.02  
   1440x900      59.89  
   1280x800      59.81  
   1152x864      75.00  
   1024x768      75.03    60.00  
   800x600       75.00    60.32  
   640x480       75.00    59.94  
   720x400       70.08  
HDMI1 connected 1920x1200+0+0 (normal left inverted right x axis y axis) 520mm x 330mm
   1920x1200     59.95*+
   1920x1080     60.00  
   1600x1200     60.00  
   1680x1050     59.88  
   1280x1024     75.02    60.02  
   1440x900      59.90  
   1280x800      59.91  
   1152x864      75.00  
   1024x768      75.03    60.00  
   800x600       75.00    60.32  
   640x480       75.00    59.94  
   720x400       70.08  
HDMI2 disconnected (normal left inverted right x axis y axis)
HDMI3 disconnected (normal left inverted right x axis y axis)
VIRTUAL1 disconnected (normal left inverted right x axis y axis)

Do you have an explanation for that?

Last edited by zsoerenm (2019-08-01 15:19:10)

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#2 2019-08-01 07:41:29

jasonwryan
Anarchist
From: .nz
Registered: 2009-05-09
Posts: 30,426
Website

Re: [Solved] Laptop screen goes black after boot and after activating it.

Video card(s)? Drivers? Configuration? Kernel?

Please include some relevant information. Also read https://wiki.archlinux.org/index.php/Ke … de_setting



Moving to NC...

Arch + dwm   •   Mercurial repos  •   Surfraw

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#3 2019-08-01 08:35:18

zsoerenm
Member
Registered: 2019-08-01
Posts: 3

Re: [Solved] Laptop screen goes black after boot and after activating it.

Kernel installed is: Linux 5.2.4-arch1-1-ARCH x86_64

Here is the relevant output of lspci

00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06) (prog-if 00 [VGA controller])
        DeviceName:  Onboard IGD
        Subsystem: Dell HD Graphics 530
        Flags: bus master, fast devsel, latency 0, IRQ 130
        Memory at ee000000 (64-bit, non-prefetchable) [size=16M]
        Memory at d0000000 (64-bit, prefetchable) [size=256M]
        I/O ports at f000 [size=64]
        [virtual] Expansion ROM at 000c0000 [disabled] [size=128K]
        Capabilities: <access denied>
        Kernel driver in use: i915

and glxinfo -B

name of display: :0
display: :0  screen: 0
direct rendering: Yes
Extended renderer info (GLX_MESA_query_renderer):
    Vendor: Intel Open Source Technology Center (0x8086)
    Device: Mesa DRI Intel(R) HD Graphics 530 (Skylake GT2)  (0x191b)
    Version: 19.1.3
    Accelerated: yes
    Video memory: 3072MB
    Unified memory: yes
    Preferred profile: core (0x1)
    Max core profile version: 4.5
    Max compat profile version: 3.0
    Max GLES1 profile version: 1.1
    Max GLES[23] profile version: 3.2
OpenGL vendor string: Intel Open Source Technology Center
OpenGL renderer string: Mesa DRI Intel(R) HD Graphics 530 (Skylake GT2) 
OpenGL core profile version string: 4.5 (Core Profile) Mesa 19.1.3
OpenGL core profile shading language version string: 4.50
OpenGL core profile context flags: (none)
OpenGL core profile profile mask: core profile

OpenGL version string: 3.0 Mesa 19.1.3
OpenGL shading language version string: 1.30
OpenGL context flags: (none)

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 19.1.3
OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20

Last edited by zsoerenm (2019-08-01 08:39:20)

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#4 2019-08-01 12:10:04

dugong
Member
Registered: 2019-08-01
Posts: 2

Re: [Solved] Laptop screen goes black after boot and after activating it.

Hello,
I have the same problem - my laptop seems to be the same as yours, zsoerenm - Dell Latitude E7470.

There is no image even if I switch to console - CTRL + ALT + F2. I have very old arch installation and the problems started after update.
The laptop screen has backlight on, I even can control the brightness, but there is no image, exactly as you are showing in the video.

I have solved the issue by adding "options i915.enable_guc=2" to /etc/modprobe.d/i915.conf

# cat /etc/modprobe.d/i915.conf
options i915.enable_guc=2

I have regenerated initramfs:

sudo mkinitcpio -p linux

and rebooted.

Hope it helps.

Last edited by dugong (2019-08-01 13:57:57)

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#5 2019-08-01 13:12:14

seth
Member
From: Won't reply 2 private help req
Registered: 2012-09-03
Posts: 78,500

Re: [Solved] Laptop screen goes black after boot and after activating it.

Pass "i915.enable_psr=0" to the kernel commandline. This is a recent issue and you may be loading the module in the initramfs and /etc/modprobe.d/i915.conf doesn't apply.

How to upload text · How to boot w/o GUI · Disable Windows Fast-Start! · Fix your xinitrc

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#6 2019-08-01 14:47:42

zsoerenm
Member
Registered: 2019-08-01
Posts: 3

Re: [Solved] Laptop screen goes black after boot and after activating it.

seth wrote:

Pass "i915.enable_psr=0" to the kernel commandline. This is a recent issue and you may be loading the module in the initramfs and /etc/modprobe.d/i915.conf doesn't apply.

Thanks! That worked.

I have not tried your solution @dudong, but I am glad that it worked out for you, too.

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#7 2019-08-01 15:14:29

dugong
Member
Registered: 2019-08-01
Posts: 2

Re: [Solved] Laptop screen goes black after boot and after activating it.

Exactly,
thanks jasonwryan and seth for pointing us the right direction smile
much appreciated

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#8 2019-08-01 15:16:01

seth
Member
From: Won't reply 2 private help req
Registered: 2012-09-03
Posts: 78,500

Re: [Solved] Laptop screen goes black after boot and after activating it.

Please always remember to mark resolved threads by editing your initial posts subject - so others will know that there's no task left, but maybe a solution to find.
Thanks.

How to upload text · How to boot w/o GUI · Disable Windows Fast-Start! · Fix your xinitrc

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