Arch Linux

cribari

Member

From: Recife, Brazil

Registered: 2016-01-28

Posts: 84

Website

[SOLVED] Unable to mount USB device, not showing up in lsblk

I run Arch Linux + KDE. My laptop (LG Gram 15") has three USB ports. The hardware is

cribari@darwin7 ~ $ inxi -Fxzc0
System:
  Kernel: 5.8.8-zen1-1-zen x86_64 bits: 64 compiler: N/A 
  Desktop: KDE Plasma 5.19.5 Distro: Arch Linux 
Machine:
  Type: Laptop System: LG product: 15Z980-G.BH72P1 v: 0.1 serial: <filter> 
  Mobo: LG model: 15Z980 v: FAB1 serial: <filter> UEFI: Phoenix 
  v: K2ZC0294 X64 date: 04/23/2019 
Battery:
  ID-1: CMB0 charge: 67.3 Wh condition: 67.3/72.8 Wh (93%) 
  model: LG LGC-LGC status: Full 
CPU:
  Info: Quad Core model: Intel Core i7-8550U bits: 64 type: MT MCP 
  arch: Kaby Lake rev: A L2 cache: 8192 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 31999 
  Speed: 3181 MHz min/max: 400/4000 MHz Core speeds (MHz): 1: 3343 2: 3672 
  3: 2833 4: 2500 5: 2511 6: 2500 7: 2537 8: 2730 
Graphics:
  Device-1: Intel UHD Graphics 620 vendor: LG driver: i915 v: kernel 
  bus ID: 00:02.0 
  Device-2: Realtek LG Camera type: USB driver: uvcvideo bus ID: 1-6:3 
  Display: x11 server: X.org 1.20.9 driver: modesetting 
  resolution: <xdpyinfo missing> 
  Message: Unable to show advanced data. Required tool glxinfo missing. 
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: LG 
  driver: snd_hda_intel v: kernel bus ID: 00:1f.3 
  Sound Server: ALSA v: k5.8.8-zen1-1-zen 
Network:
  Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel 
  port: efa0 bus ID: 03:00.0 
  IF: wlp3s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 704.24 GiB used: 93.42 GiB (13.3%) 
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 500GB 
  size: 465.76 GiB 
  ID-2: /dev/sda vendor: SK Hynix model: HFS256G39TNF-N3A0A 
  size: 238.47 GiB 
Partition:
  ID-1: / size: 419.06 GiB used: 93.27 GiB (22.3%) fs: ext4 
  dev: /dev/nvme0n1p3 
  ID-2: /boot size: 1022.0 MiB used: 155.9 MiB (15.3%) fs: vfat 
  dev: /dev/nvme0n1p1 
Swap:
  ID-1: swap-1 type: partition size: 38.00 GiB used: 0 KiB (0.0%) 
  dev: /dev/nvme0n1p2 
Sensors:
  System Temperatures: cpu: 45.0 C mobo: 0.0 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 281 Uptime: 26m Memory: 15.38 GiB used: 4.02 GiB (26.2%) 
  Init: systemd Compilers: gcc: 10.2.0 clang: 10.0.1 Packages: 1563 
  Shell: Bash v: 5.0.18 inxi: 3.1.06

As of today, I'm unable to mount devices using one of them. The other two work fine. The problem occurs with the valilla and zen kernels (5.8.8) and also with the LTS kernel (5.4.64). The output of lsusb:

cribari@darwin7 ~ $ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 10a5:0007 FPC FPC Sensor Controller
Bus 001 Device 003: ID 0bda:562e Realtek Semiconductor Corp. LG Camera
Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bluetooth wireless interface
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

The output of lsblk:

cribari@darwin7 ~ $ lsblk
NAME        MAJ:MIN RM   SIZE RO TYPE MOUNTPOINT
sda           8:0    0 238.5G  0 disk 
├─sda1        8:1    0   260M  0 part 
├─sda2        8:2    0    16M  0 part 
├─sda3        8:3    0 223.5G  0 part 
├─sda4        8:4    0     1G  0 part 
├─sda5        8:5    0    13G  0 part 
└─sda6        8:6    0   700M  0 part 
nvme0n1     259:0    0 465.8G  0 disk 
├─nvme0n1p1 259:1    0     1G  0 part /boot
├─nvme0n1p2 259:2    0    38G  0 part [SWAP]
└─nvme0n1p3 259:3    0 426.8G  0 part /

The output of dmesg | grep -i USB:

cribari@darwin7 ~ $ dmesg | grep -i USB
[    0.006887] ACPI: SSDT 0x00000000AFFAB000 001099 (v02 LGE    UsbCTabl 00001000 INTL 20160527)
[    0.320058] ACPI: bus type USB registered
[    0.320058] usbcore: registered new interface driver usbfs
[    0.320058] usbcore: registered new interface driver hub
[    0.320356] usbcore: registered new device driver usb
[    0.546727] usbcore: registered new interface driver usbserial_generic
[    0.546730] usbserial: USB Serial support registered for generic
[    1.132971] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 1
[    1.134809] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 5.08
[    1.134811] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[    1.134813] usb usb1: Product: xHCI Host Controller
[    1.134814] usb usb1: Manufacturer: Linux 5.8.8-zen1-1-zen xhci-hcd
[    1.134815] usb usb1: SerialNumber: 0000:00:14.0
[    1.134995] hub 1-0:1.0: USB hub found
[    1.138770] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 2
[    1.138773] xhci_hcd 0000:00:14.0: Host supports USB 3.0 SuperSpeed
[    1.138831] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 5.08
[    1.138833] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[    1.138838] usb usb2: Product: xHCI Host Controller
[    1.138841] usb usb2: Manufacturer: Linux 5.8.8-zen1-1-zen xhci-hcd
[    1.138843] usb usb2: SerialNumber: 0000:00:14.0
[    1.138984] hub 2-0:1.0: USB hub found
[    1.140744] usb: port power management may be unreliable
[    1.461369] usb 1-5: new full-speed USB device number 2 using xhci_hcd
[    1.588194] usb 1-5: New USB device found, idVendor=8087, idProduct=0a2b, bcdDevice= 0.10
[    1.588197] usb 1-5: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[    1.703366] usb 1-6: new high-speed USB device number 3 using xhci_hcd
[    1.858854] usb 1-6: New USB device found, idVendor=0bda, idProduct=562e, bcdDevice= 0.11
[    1.858856] usb 1-6: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[    1.858858] usb 1-6: Product: LG Camera
[    1.858860] usb 1-6: Manufacturer: EBP63421701920004480
[    1.858861] usb 1-6: SerialNumber: 200901010001
[    1.974375] usb 1-8: new full-speed USB device number 4 using xhci_hcd
[    2.102948] usb 1-8: New USB device found, idVendor=10a5, idProduct=0007, bcdDevice= 2.00
[    2.102951] usb 1-8: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[    2.102953] usb 1-8: Product: FPC Sensor Controller
[    2.102955] usb 1-8: Manufacturer: FPC
[   12.525451] usbcore: registered new interface driver btusb
[   12.648164] input: LG Camera: LG Camera as /devices/pci0000:00/0000:00:14.0/usb1/1-6/1-6:1.0/input/input18
[   12.648272] usbcore: registered new interface driver uvcvideo
[   12.648274] USB Video Class driver (1.1.1)
[  583.273469] usb 2-3: new SuperSpeed Gen 1 USB device number 2 using xhci_hcd
[  583.286157] usb 2-3: New USB device found, idVendor=0bc2, idProduct=ab28, bcdDevice= 1.00
[  583.286162] usb 2-3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[  583.286165] usb 2-3: Product: BUP SL
[  583.286168] usb 2-3: Manufacturer: Seagate
[  583.286170] usb 2-3: SerialNumber: NA9F2B30
[  583.337020] usbcore: registered new interface driver usb-storage
[  583.346157] usbcore: registered new interface driver uas
[  615.027974] usb 2-3: USB disconnect, device number 2
[  618.365472] usb 2-4: new SuperSpeed Gen 1 USB device number 3 using xhci_hcd
[  618.378757] usb 2-4: New USB device found, idVendor=0bc2, idProduct=ab28, bcdDevice= 1.00
[  618.378763] usb 2-4: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[  618.378767] usb 2-4: Product: BUP SL
[  618.378770] usb 2-4: Manufacturer: Seagate
[  618.378773] usb 2-4: SerialNumber: NA9F2B30
[  654.115755] usb 2-4: USB disconnect, device number 3

The output of cat /sys/module/usbcore/parameters/autosuspend:

cribari@darwin7 ~ $ cat /sys/module/usbcore/parameters/autosuspend
2

I mounted a device in the problematic USB port a few days ago, and it worked just fine. I haven't made any changes to the BIOS/UEFI settings. I plugged two external HDs, a couple of pen drives and my Android tablet to the problematic USB port, and none was recognized. They were all successfully recognized and mounted in the other two USB ports. Can someone help me to sort this out? Thank you in advance.

Last edited by cribari (2020-09-14 11:14:28)

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Linux, street photography and Baroque music enthusiast.

3yan

Member

Registered: 2016-10-06

Posts: 8

Re: [SOLVED] Unable to mount USB device, not showing up in lsblk

Have you tried booting live-usb of some other distro and check USB-port? (to get some reference state). Did the problem started after update? Have you tried to boot the last kernel which you used before problem occurs? Can you list what changed (updates etc.) between the time you're sure that the USB was working and now?

solskog

Member

Registered: 2020-09-05

Posts: 462

Re: [SOLVED] Unable to mount USB device, not showing up in lsblk

better yet, try to booting live-usb from the suspected usb port. If it doesn' boot it's likely BIOS/Hardware related.

seth

Member

From: Won't reply 2 private help req

Registered: 2012-09-03

Posts: 77,724

Re: [SOLVED] Unable to mount USB device, not showing up in lsblk

And since there seems a unused sata drive w/ a complex partition table I assume you have a parallel windows installation?
In that case see the 3rd link in my signature. Otheriwse it sounds HW related for sure :-(

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cribari

Member

From: Recife, Brazil

Registered: 2016-01-28

Posts: 84

Website

Re: [SOLVED] Unable to mount USB device, not showing up in lsblk

Thank you! I had forgotten that I had a parallel Windows installation since I never use Windows. I booted into Windows, and I was still unable to mount devices using the problematic USB port. The problem is thus hardware related. Thank you for the suggestions, @3yan, @solskog and @seth.

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Linux, street photography and Baroque music enthusiast.

h2-1

Member

Registered: 2014-08-15

Posts: 13

Re: [SOLVED] Unable to mount USB device, not showing up in lsblk

Just as an aside, inxi shows pretty complete usb data with -J / --usb

While -J is not included in -F by default, -FJxxzy creates pretty good output that is readable as well. -J shortcut was recently added so usb could be more easily added to other outputs.

--usb has been available since version 3.0 came out but this feature does not seem to have cracked the awareness of inxi users so far:

inxi -Jazy
USB:
  Hub: 1-0:1 info: Full speed (or root) Hub ports: 14 rev: 2.0 speed: 480 Mb/s 
  chip ID: 1d6b:0002 
  Device-1: 1-4:2 info: Wacom ET-0405A [Graphire2 (4x5)] type: Mouse 
  driver: usbhid,wacom interfaces: 1 rev: 1.1 speed: 1.5 Mb/s 
  chip ID: 056a:0011 
  Device-2: 1-10:3 info: Tangtop HID Keyboard type: Keyboard,Mouse 
  driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 1.5 Mb/s 
  chip ID: 0d3d:0001 
  Hub: 2-0:1 info: Full speed (or root) Hub ports: 8 rev: 3.1 speed: 10 Gb/s 
  chip ID: 1d6b:0003 
  Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 speed: 480 Mb/s 
  chip ID: 1d6b:0002 
  Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 speed: 10 Gb/s 
  chip ID: 1d6b:0003 
  Hub: 5-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 speed: 480 Mb/s 
  chip ID: 1d6b:0002 
  Hub: 5-1:2 info: VIA Labs VL812 Hub ports: 4 rev: 2.1 speed: 480 Mb/s 
  chip ID: 2109:2812 
  Hub: 5-1.2:4 info: VIA Labs VL812 Hub ports: 4 rev: 2.1 speed: 480 Mb/s 
  chip ID: 2109:2812 
  Hub: 5-1.3:5 info: VIA Labs VL812 Hub ports: 4 rev: 2.1 speed: 480 Mb/s 
  chip ID: 2109:2812 
  Device-1: 5-4:3 info: AudioQuest AudioQuest DragonFly Black v1.5 
  type: Audio,HID driver: hid-generic,snd-usb-audio,usbhid interfaces: 3 
  rev: 2.0 speed: 12 Mb/s chip ID: 21b4:0083 serial: <filter> 
  Hub: 6-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.0 speed: 5 Gb/s 
  chip ID: 1d6b:0003 
  Hub: 6-1:2 info: VIA Labs VL812 Hub ports: 4 rev: 3.0 speed: 5 Gb/s 
  chip ID: 2109:0812 
  Hub: 6-1.2:3 info: VIA Labs VL812 Hub ports: 4 rev: 3.0 speed: 5 Gb/s 
  chip ID: 2109:0812 
  Hub: 6-1.3:4 info: VIA Labs VL812 Hub ports: 4 rev: 3.0 speed: 5 Gb/s 
  chip ID: 2109:0812

Last edited by h2-1 (2020-09-14 22:29:40)

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