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#1 2021-06-03 16:13:38
- spicybread
- Member
- Registered: 2021-02-13
- Posts: 13
No sound coming from Discord or Zoom, working fine everywhere else
Hello, I am having an issue with audio from either Discord or Zoom. Usually both input and output work fine (I can play youtube or netflix without issues, and the microphone works), but with these apps, even though the microphone works, there is no sound output.
Audio output doesn't work with Discord or Zoom regardless of whether I use the native/Electron apps or the webpages from Firefox.
I imagine it's not something exclusive to Zoom and Discord, but rather some technology they both use under the hood, but beyond that I'm not sure.
The funny thing is every time I know sound should be playing (prerecorded video on Zoom, or the green circle around a call participant in Discord signaling that they are speaking), no audio comes out, but my KDE sound widget display shows that sound is playing.
I have reviewed everything and the speakers aren't muted, even when these apps are running (and inside a call/video).
I am using the latest Pipewire and the latest linux-zen-g14 kernel with no changes.
Here are some logs:
pactl info
Server String: /run/user/1000/pulse/native
Library Protocol Version: 34
Server Protocol Version: 35
Is Local: yes
Client Index: 105
Tile Size: 65472
User Name: *redacted*
Host Name: *redacted*
Server Name: PulseAudio (on PipeWire 0.3.28)
Server Version: 14.0.0
Default Sample Specification: float32le 2ch 48000Hz
Default Channel Map: front-left,front-right
Default Sink: alsa_output.pci-0000_04_00.6.analog-surround-40
Default Source: alsa_input.pci-0000_04_00.6.analog-stereo
Cookie: 149a:a9f4pactl list sinks
Sink #39
State: SUSPENDED
Name: alsa_output.pci-0000_04_00.1.pro-output-3
Description: HD-Audio Generic Pro
Driver: PipeWire
Sample Specification: s32le 8ch 48000Hz
Channel Map: aux0,aux1,aux2,aux3,aux4,aux5,aux6,aux7
Owner Module: 4294967295
Mute: yes
Volume: aux0: 65536 / 100% / 0.00 dB, aux1: 65536 / 100% / 0.00 dB, aux2: 65536 / 100% / 0.00 dB, aux3: 65536 / 100% / 0.00 dB, aux4: 65536 / 100% / 0.00 dB, aux5: 65536 / 100% / 0.00 dB, aux6: 65536 / 100% / 0.00 dB, aux7: 65536 / 100% / 0.00 dB
balance 0.00
Base Volume: 65536 / 100% / 0.00 dB
Monitor Source: alsa_output.pci-0000_04_00.1.pro-output-3.monitor
Latency: 0 usec, configured 0 usec
Flags: HARDWARE DECIBEL_VOLUME LATENCY
Properties:
object.path = "alsa:pcm:1:hw:1,3:playback"
api.alsa.path = "hw:1,3"
api.alsa.pcm.card = "1"
api.alsa.pcm.stream = "playback"
audio.channels = "8"
audio.position = "UNK,UNK,UNK,UNK,UNK,UNK,UNK,UNK"
device.routes = "0"
alsa.resolution_bits = "32"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "HDMI 0"
alsa.id = "HDMI 0"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "3"
alsa.card = "1"
alsa.card_name = "HD-Audio Generic"
alsa.long_card_name = "HD-Audio Generic at 0xfc5c8000 irq 96"
alsa.driver_name = "snd_hda_intel"
device.profile.name = "pro-output-3"
device.profile.description = "Pro"
card.profile.device = "0"
device.id = "37"
factory.name = "api.alsa.pcm.sink"
priority.driver = "632"
priority.session = "632"
media.class = "Audio/Sink"
node.nick = "HD-Audio Generic"
node.name = "alsa_output.pci-0000_04_00.1.pro-output-3"
device.description = "HD-Audio Generic Pro"
device.icon_name = "audio-card"
node.pause-on-idle = "false"
api.alsa.headroom = "1024"
factory.id = "18"
client.id = "31"
node.driver = "true"
factory.mode = "merge"
audio.adapt.follower = ""
library.name = "audioconvert/libspa-audioconvert"
object.id = "39"
node.max-latency = "8192/48000"
Formats:
pcm
Sink #40
State: SUSPENDED
Name: alsa_output.pci-0000_04_00.6.analog-surround-40
Description: Family 17h (Models 10h-1fh) HD Audio Controller Analog Surround 4.0
Driver: PipeWire
Sample Specification: s32le 4ch 48000Hz
Channel Map: front-left,front-right,rear-left,rear-right
Owner Module: 4294967295
Mute: no
Volume: front-left: 45875 / 70% / -9.29 dB, front-right: 45875 / 70% / -9.29 dB, rear-left: 45875 / 70% / -9.29 dB, rear-right: 45875 / 70% / -9.29 dB
balance 0.00
Base Volume: 65536 / 100% / 0.00 dB
Monitor Source: alsa_output.pci-0000_04_00.6.analog-surround-40.monitor
Latency: 0 usec, configured 0 usec
Flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY
Properties:
object.path = "alsa:pcm:2:surround40:2:playback"
api.alsa.path = "surround40:2"
api.alsa.pcm.card = "2"
api.alsa.pcm.stream = "playback"
audio.channels = "4"
audio.position = "FL,FR,RL,RR"
device.routes = "1"
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC289 Analog"
alsa.id = "ALC289 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "2"
alsa.card_name = "HD-Audio Generic"
alsa.long_card_name = "HD-Audio Generic at 0xfc5c0000 irq 97"
alsa.driver_name = "snd_hda_intel"
device.profile.name = "analog-surround-40"
device.profile.description = "Analog Surround 4.0"
card.profile.device = "4"
device.id = "38"
factory.name = "api.alsa.pcm.sink"
priority.driver = "881"
priority.session = "881"
media.class = "Audio/Sink"
node.nick = "HD-Audio Generic"
node.name = "alsa_output.pci-0000_04_00.6.analog-surround-40"
device.description = "Family 17h (Models 10h-1fh) HD Audio Controller Analog Surround 4.0"
device.icon_name = "audio-card-analog"
node.pause-on-idle = "false"
api.alsa.headroom = "1024"
factory.id = "18"
client.id = "31"
node.driver = "true"
factory.mode = "merge"
audio.adapt.follower = ""
library.name = "audioconvert/libspa-audioconvert"
object.id = "40"
node.max-latency = "8192/48000"
Ports:
analog-output: Analog Output (type: Analog, priority: 9900, availability unknown)
Active Port: analog-output
Formats:
pcmpactl list cards
Card #37
Name: alsa_card.pci-0000_04_00.1
Driver: alsa
Owner Module: n/a
Properties:
device.enum.api = "udev"
device.api = "alsa"
media.class = "Audio/Device"
api.alsa.path = "hw:1"
api.alsa.card = "1"
api.alsa.card.name = "HD-Audio Generic"
api.alsa.card.longname = "HD-Audio Generic at 0xfc5c8000 irq 96"
device.plugged.usec = "1551340"
device.bus_path = "pci-0000:04:00.1"
device.sysfs.path = "/sys/devices/pci0000:00/0000:00:08.1/0000:04:00.1/sound/card1"
device.bus = "pci"
device.subsystem = "sound"
device.vendor.id = "4098"
device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
device.product.id = "5687"
device.name = "alsa_card.pci-0000_04_00.1"
device.description = "HD-Audio Generic"
device.nick = "HD-Audio Generic"
device.icon_name = "audio-card-pci"
api.alsa.use-acp = "true"
api.acp.auto-profile = "false"
api.acp.auto-port = "false"
api.dbus.ReserveDevice1 = "Audio1"
factory.id = "14"
client.id = "30"
object.id = "37"
object.path = "alsa:pcm:1"
alsa.card = "1"
alsa.card_name = "HD-Audio Generic"
alsa.long_card_name = "HD-Audio Generic at 0xfc5c8000 irq 96"
alsa.driver_name = "snd_hda_intel"
device.string = "1"
Profiles:
off: Off (sinks: 0, sources: 0, priority: 0, available: yes)
output:hdmi-stereo: Digital Stereo (HDMI) Output (sinks: 1, sources: 0, priority: 5900, available: no)
output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (sinks: 1, sources: 0, priority: 800, available: no)
output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (sinks: 1, sources: 0, priority: 800, available: no)
pro-audio: Pro Audio (sinks: 1, sources: 0, priority: 1, available: yes)
Active Profile: pro-audio
Ports:
hdmi-output-0: HDMI / DisplayPort (type: HDMI, priority: 5900, latency offset: 0 usec, availability group: Legacy 1, not available)
Properties:
port.type = "hdmi"
port.availability-group = "Legacy 1"
device.icon_name = "video-display"
card.profile.port = "0"
Part of profile(s): output:hdmi-stereo, output:hdmi-surround, output:hdmi-surround71
Card #38
Name: alsa_card.pci-0000_04_00.6
Driver: alsa
Owner Module: n/a
Properties:
device.enum.api = "udev"
device.api = "alsa"
media.class = "Audio/Device"
api.alsa.path = "hw:2"
api.alsa.card = "2"
api.alsa.card.name = "HD-Audio Generic"
api.alsa.card.longname = "HD-Audio Generic at 0xfc5c0000 irq 97"
device.plugged.usec = "1705899"
device.bus_path = "pci-0000:04:00.6"
device.sysfs.path = "/sys/devices/pci0000:00/0000:00:08.1/0000:04:00.6/sound/card2"
device.bus = "pci"
device.subsystem = "sound"
device.vendor.id = "4130"
device.vendor.name = "Advanced Micro Devices, Inc. [AMD]"
device.product.id = "5603"
device.product.name = "Family 17h (Models 10h-1fh) HD Audio Controller"
device.name = "alsa_card.pci-0000_04_00.6"
device.description = "Family 17h (Models 10h-1fh) HD Audio Controller"
device.nick = "HD-Audio Generic"
device.icon_name = "audio-card-pci"
api.alsa.use-acp = "true"
api.acp.auto-profile = "false"
api.acp.auto-port = "false"
api.dbus.ReserveDevice1 = "Audio2"
factory.id = "14"
client.id = "30"
object.id = "38"
object.path = "alsa:pcm:2"
alsa.card = "2"
alsa.card_name = "HD-Audio Generic"
alsa.long_card_name = "HD-Audio Generic at 0xfc5c0000 irq 97"
alsa.driver_name = "snd_hda_intel"
device.string = "2"
Profiles:
off: Off (sinks: 0, sources: 0, priority: 0, available: yes)
output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (sinks: 1, sources: 1, priority: 6565, available: no)
output:analog-stereo: Analog Stereo Output (sinks: 1, sources: 0, priority: 6500, available: no)
output:analog-surround-40+input:analog-stereo: Analog Surround 4.0 Output + Analog Stereo Input (sinks: 1, sources: 1, priority: 1265, available: yes)
output:analog-surround-40: Analog Surround 4.0 Output (sinks: 1, sources: 0, priority: 1200, available: yes)
input:analog-stereo: Analog Stereo Input (sinks: 0, sources: 1, priority: 65, available: yes)
pro-audio: Pro Audio (sinks: 1, sources: 1, priority: 1, available: yes)
Active Profile: output:analog-surround-40+input:analog-stereo
Ports:
analog-input-internal-mic: Internal Microphone (type: Mic, priority: 8900, latency offset: 0 usec, availability group: Legacy 1, not available)
Properties:
port.type = "mic"
port.availability-group = "Legacy 1"
device.icon_name = "audio-input-microphone"
card.profile.port = "0"
Part of profile(s): input:analog-stereo, output:analog-stereo+input:analog-stereo, output:analog-surround-40+input:analog-stereo
analog-input-mic: Microphone (type: Mic, priority: 8700, latency offset: 0 usec, availability group: Legacy 2, available)
Properties:
port.type = "mic"
port.availability-group = "Legacy 2"
device.icon_name = "audio-input-microphone"
card.profile.port = "1"
Part of profile(s): input:analog-stereo, output:analog-stereo+input:analog-stereo, output:analog-surround-40+input:analog-stereo
analog-output-headphones: Headphones (type: Headphones, priority: 9900, latency offset: 0 usec, availability group: Legacy 3, not available)
Properties:
port.type = "headphones"
port.availability-group = "Legacy 3"
device.icon_name = "audio-headphones"
card.profile.port = "2"
Part of profile(s): output:analog-stereo, output:analog-stereo+input:analog-stereo
analog-output: Analog Output (type: Analog, priority: 9900, latency offset: 0 usec, availability unknown)
Properties:
port.type = "analog"
card.profile.port = "3"
Part of profile(s): output:analog-surround-40, output:analog-surround-40+input:analog-stereopactl list sink-inputs: no output at all
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#2 2021-06-03 19:19:25
- V1del
- Forum Moderator
- Registered: 2012-10-16
- Posts: 23,944
Re: No sound coming from Discord or Zoom, working fine everywhere else
Technically if the application in question is using the pulse API you would see a sink-input when checking these outputs during playback. FWIW your HDMI/pro-audio is muted and if they are configured to play from that then this would not be surprising. In general Zoom is very adamant on only playing to a selected/designated device in it's own settings. Make sure that is set up correctly.
Can you post
pactl list-sink-inputs
sudo fuser -v /dev/snd/*during an actual usage attempt?
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#3 2021-06-03 19:46:25
- spicybread
- Member
- Registered: 2021-02-13
- Posts: 13
Re: No sound coming from Discord or Zoom, working fine everywhere else
You're right in saying I should have taken the log during a usage attempt. Sorry about that.
That said, the HD-Audio Generic Pro is not the one I use. The one that I always use (and both Zoom and Discord are configured to use it) is sink #40,
Family 17h (Models 10h-1fh) HD Audio Controller Analog Surround 4.0pactl list sink-inputs during a mic test on Discord (they record audio and then play it back. I see the visual cue light up when I speak but nothing is played):
Sink Input #75
Driver: PipeWire
Owner Module: n/a
Client: 73
Sink: 40
Sample Specification: s16le 1ch 48000Hz
Channel Map: mono
Format: pcm, format.sample_format = "\"s16le\"" format.rate = "48000" format.channels = "1" format.channel_map = "\"mono\""
Corked: no
Mute: no
Volume: mono: 65536 / 100% / 0.00 dB
balance 0.00
Buffer Latency: 0 usec
Sink Latency: 0 usec
Resample method: PipeWire
Properties:
client.api = "pipewire-pulse"
pulse.server.type = "unix"
application.name = "WEBRTC VoiceEngine"
application.process.id = "5055"
application.process.user = *redacted*
application.process.host = *redacted*
application.process.binary = "Discord"
application.language = "C"
window.x11.display = ":0"
application.process.machine_id = "e72194564a6a4df7b9948eed83c3d94d"
application.process.session_id = "2"
media.name = "playStream"
stream.is-live = "true"
node.name = "WEBRTC VoiceEngine"
node.autoconnect = "true"
media.class = "Stream/Output/Audio"
adapt.follower.node = ""
factory.id = "6"
audio.adapt.follower = ""
factory.mode = "split"
library.name = "audioconvert/libspa-audioconvert"
object.id = "75"
client.id = "73"
node.latency = "360/48000"
pulse.attr.maxlength = "4194304"
pulse.attr.tlength = "2880"
pulse.attr.prebuf = "2162"
pulse.attr.minreq = "720"
module-stream-restore.id = "sink-input-by-application-name:WEBRTC VoiceEngine"sudo fuser -v /dev/snd/* (also during the test):
USER PID ACCESS COMMAND
/dev/snd/controlC1: user 1938 F.... pipewire-media-
/dev/snd/controlC2: user 1937 F.... pipewire
user 1938 F.... pipewire-media-
/dev/snd/pcmC2D0c: user 1937 F...m pipewire
/dev/snd/pcmC2D0p: user 1937 F...m pipewire
/dev/snd/seq: user 1937 F.... pipewireLast edited by spicybread (2021-06-03 19:48:22)
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#4 2021-06-04 20:24:01
- Pse
- Member
- Registered: 2008-03-15
- Posts: 415
Re: No sound coming from Discord or Zoom, working fine everywhere else
Possibly related to https://gitlab.freedesktop.org/pipewire … ssues/1258 which was recently fixed in pipewire master? You may want to try a build with that patch applied to see if it works for you.
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#5 2021-06-08 18:17:49
- spicybread
- Member
- Registered: 2021-02-13
- Posts: 13
Re: No sound coming from Discord or Zoom, working fine everywhere else
Thanks. Seems a bit different, but worth a shot. I got the latest commit and the problem wasn't fixed. I reverted back to the latest stable version afterwards (0.3.29).
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#6 2021-12-31 02:19:23
- lanierc
- Member
- Registered: 2021-12-31
- Posts: 2
Re: No sound coming from Discord or Zoom, working fine everywhere else
Necromancing this. I'm also having this exact same issue with Discord, haven't tried Zoom or Slack yet. Updating Pipewire to most recent versions haven't fixed this, and haven't been able to figure out a way to make it work within Helvum.
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#7 2022-01-02 15:54:41
- V1del
- Forum Moderator
- Registered: 2012-10-16
- Posts: 23,944
Re: No sound coming from Discord or Zoom, working fine everywhere else
Post the requested outputs. There's currently at least one known bug that breaks the mic in discord that is not in a released version yet, might be part of master via pipewire-git
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#8 2022-01-03 19:55:39
- lanierc
- Member
- Registered: 2021-12-31
- Posts: 2
Re: No sound coming from Discord or Zoom, working fine everywhere else
V1del wrote:
Post the requested outputs. There's currently at least one known bug that breaks the mic in discord that is not in a released version yet, might be part of master via pipewire-git
As stated above, I'm encountering the exact same problem as OP (Microphone works, can be heard, but no playback of anything, including notifications for Discord).
For pactl:
Sink Input #105
Driver: PipeWire
Owner Module: n/a
Client: 88
Sink: 45
Sample Specification: float32le 2ch 44100Hz
Channel Map: front-left,front-right
Format: pcm, format.sample_format = "\"float32le\"" format.rate = "44100" format.channels = "2" format.channel_map = "\"front-left,front-right\""
Corked: yes
Mute: no
Volume: front-left: 35938 / 55% / -15.66 dB, front-right: 35938 / 55% / -15.66 dB
balance 0.00
Buffer Latency: 0 usec
Sink Latency: 0 usec
Resample method: PipeWire
Properties:
client.api = "pipewire-pulse"
pulse.server.type = "unix"
application.name = "spotify"
application.process.id = "861922"
application.process.user = "corey"
application.process.host = "asus-garuda"
application.process.binary = "spotify"
application.language = "en_CA.UTF-8"
window.x11.display = ":0"
application.process.machine_id = "9e04b11008fc44fe91cca1ff6dc5f62e"
application.process.session_id = "2"
media.role = "music"
media.name = "Spotify"
node.rate = "1/44100"
stream.is-live = "true"
node.name = "spotify"
node.autoconnect = "true"
media.class = "Stream/Output/Audio"
adapt.follower.node = ""
object.register = "false"
factory.id = "6"
audio.adapt.follower = ""
factory.mode = "split"
library.name = "audioconvert/libspa-audioconvert"
client.id = "88"
object.id = "105"
object.serial = "282"
node.latency = "8192/44100"
pulse.attr.maxlength = "4194304"
pulse.attr.tlength = "640064"
pulse.attr.prebuf = "0"
pulse.attr.minreq = "7056"
module-stream-restore.id = "sink-input-by-media-role:music"
Sink Input #73
Driver: PipeWire
Owner Module: n/a
Client: 70
Sink: 45
Sample Specification: float32le 2ch 44100Hz
Channel Map: front-left,front-right
Format: pcm, format.sample_format = "\"float32le\"" format.rate = "44100" format.channels = "2" format.channel_map = "\"front-left,front-right\""
Corked: yes
Mute: no
Volume: front-left: 35938 / 55% / -15.66 dB, front-right: 35938 / 55% / -15.66 dB
balance 0.00
Buffer Latency: 0 usec
Sink Latency: 0 usec
Resample method: PipeWire
Properties:
client.api = "pipewire-pulse"
pulse.server.type = "unix"
application.name = "spotify"
application.process.id = "861922"
application.process.user = "corey"
application.process.host = "asus-garuda"
application.process.binary = "spotify"
application.language = "en_CA.UTF-8"
window.x11.display = ":0"
application.process.machine_id = "9e04b11008fc44fe91cca1ff6dc5f62e"
application.process.session_id = "2"
media.role = "music"
media.name = "Spotify"
node.rate = "1/44100"
stream.is-live = "true"
node.name = "spotify"
node.autoconnect = "true"
media.class = "Stream/Output/Audio"
adapt.follower.node = ""
object.register = "false"
factory.id = "6"
audio.adapt.follower = ""
factory.mode = "split"
library.name = "audioconvert/libspa-audioconvert"
client.id = "70"
object.id = "73"
object.serial = "288"
node.latency = "8192/44100"
pulse.attr.maxlength = "4194304"
pulse.attr.tlength = "640064"
pulse.attr.prebuf = "0"
pulse.attr.minreq = "7056"
module-stream-restore.id = "sink-input-by-media-role:music"USER PID ACCESS COMMAND
/dev/snd/controlC0: corey 4741 F.... wireplumber
/dev/snd/controlC1: corey 4741 F.... wireplumber
/dev/snd/seq: corey 4740 F.... pipewireLast edited by lanierc (2022-01-03 20:01:50)
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