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#1 2021-11-08 17:49:02

Asdrubale112
Member
Registered: 2021-11-08
Posts: 11

[SOLVED] Missing audio on XPS 17 2021

Hello everyone,
I'm trying to get audio to work properly on my laptop but it is giving me a headache.
I'm using pulseaudio and I followed the wiki but I can't get it to work.
My problem is similar to this topic (with dkms errors and HDMI problem) but even if I have installed sof-firmare it doesn't work out of the box and it shows "Dummy Output".

I don't know if it can help but this is the output of "pacmd list-cards"

1 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_00_1f.3>
	driver: <module-alsa-card.c>
	owner module: 6
	properties:
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0x618d1d8000 irq 203"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "43c8"
		device.product.name = "Tiger Lake-H HD Audio Controller"
		device.form_factor = "internal"
		device.string = "0"
		device.description = "Built-in Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5900, available: no)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5700, available: no)
		output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5700, available: no)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (priority 5700, available: no)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-stereo-extra4: Digital Stereo (HDMI 5) Output (priority 5700, available: no)
		output:hdmi-surround-extra4: Digital Surround 5.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-surround71-extra4: Digital Surround 7.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-stereo-extra5: Digital Stereo (HDMI 6) Output (priority 5700, available: no)
		output:hdmi-surround-extra5: Digital Surround 5.1 (HDMI 6) Output (priority 600, available: no)
		output:hdmi-surround71-extra5: Digital Surround 7.1 (HDMI 6) Output (priority 600, available: no)
		output:hdmi-stereo-extra6: Digital Stereo (HDMI 7) Output (priority 5700, available: no)
		output:hdmi-surround-extra6: Digital Surround 5.1 (HDMI 7) Output (priority 600, available: no)
		output:hdmi-surround71-extra6: Digital Surround 7.1 (HDMI 7) Output (priority 600, available: no)
		output:hdmi-stereo-extra7: Digital Stereo (HDMI 8) Output (priority 5700, available: no)
		output:hdmi-surround-extra7: Digital Surround 5.1 (HDMI 8) Output (priority 600, available: no)
		output:hdmi-surround71-extra7: Digital Surround 7.1 (HDMI 8) Output (priority 600, available: no)
		output:hdmi-stereo-extra8: Digital Stereo (HDMI 9) Output (priority 5700, available: no)
		output:hdmi-surround-extra8: Digital Surround 5.1 (HDMI 9) Output (priority 600, available: no)
		output:hdmi-surround71-extra8: Digital Surround 7.1 (HDMI 9) Output (priority 600, available: no)
		output:hdmi-stereo-extra9: Digital Stereo (HDMI 10) Output (priority 5700, available: no)
		output:hdmi-surround-extra9: Digital Surround 5.1 (HDMI 10) Output (priority 600, available: no)
		output:hdmi-surround71-extra9: Digital Surround 7.1 (HDMI 10) Output (priority 600, available: no)
		output:hdmi-stereo-extra10: Digital Stereo (HDMI 11) Output (priority 5700, available: no)
		output:hdmi-surround-extra10: Digital Surround 5.1 (HDMI 11) Output (priority 600, available: no)
		output:hdmi-surround71-extra10: Digital Surround 7.1 (HDMI 11) Output (priority 600, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <off>
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-5: HDMI / DisplayPort 6 (priority 5400, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-6: HDMI / DisplayPort 7 (priority 5300, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-7: HDMI / DisplayPort 8 (priority 5200, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-8: HDMI / DisplayPort 9 (priority 5100, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-9: HDMI / DisplayPort 10 (priority 5000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-10: HDMI / DisplayPort 11 (priority 4900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"

When I run alsamixer it shows only "Intel Tigerlake HDMI" and the dummy output.

These are the output of lspci and lsusb:

lspci

00:00.0 Host bridge: Intel Corporation 11th Gen Core Processor Host Bridge/DRAM Registers (rev 05)
00:01.0 PCI bridge: Intel Corporation 11th Gen Core Processor PCIe Controller #1 (rev 05)
00:01.1 PCI bridge: Intel Corporation Device 9a05 (rev 05)
00:02.0 VGA compatible controller: Intel Corporation TigerLake-H GT1 [UHD Graphics] (rev 01)
00:04.0 Signal processing controller: Intel Corporation TigerLake-LP Dynamic Tuning Processor Participant (rev 05)
00:07.0 PCI bridge: Intel Corporation Tiger Lake-H Thunderbolt 4 PCI Express Root Port #0 (rev 05)
00:07.1 PCI bridge: Intel Corporation Tiger Lake-H Thunderbolt 4 PCI Express Root Port #1 (rev 05)
00:07.2 PCI bridge: Intel Corporation Tiger Lake-H Thunderbolt 4 PCI Express Root Port #2 (rev 05)
00:07.3 PCI bridge: Intel Corporation Tiger Lake-H Thunderbolt 4 PCI Express Root Port #3 (rev 05)
00:0a.0 Signal processing controller: Intel Corporation Tigerlake Telemetry Aggregator Driver (rev 01)
00:0d.0 USB controller: Intel Corporation Tiger Lake-H Thunderbolt 4 USB Controller (rev 05)
00:0d.2 USB controller: Intel Corporation Tiger Lake-H Thunderbolt 4 NHI #0 (rev 05)
00:0d.3 USB controller: Intel Corporation Tiger Lake-H Thunderbolt 4 NHI #1 (rev 05)
00:12.0 Serial controller: Intel Corporation Device 43fc (rev 11)
00:14.0 USB controller: Intel Corporation Tiger Lake-H USB 3.2 Gen 2x1 xHCI Host Controller (rev 11)
00:14.2 RAM memory: Intel Corporation Tiger Lake-H Shared SRAM (rev 11)
00:14.3 Network controller: Intel Corporation Tiger Lake PCH CNVi WiFi (rev 11)
00:15.0 Serial bus controller [0c80]: Intel Corporation Tiger Lake-H Serial IO I2C Controller #0 (rev 11)
00:15.1 Serial bus controller [0c80]: Intel Corporation Device 43e9 (rev 11)
00:16.0 Communication controller: Intel Corporation Tiger Lake-H Management Engine Interface (rev 11)
00:1c.0 PCI bridge: Intel Corporation Device 43be (rev 11)
00:1f.0 ISA bridge: Intel Corporation Device 4389 (rev 11)
00:1f.3 Multimedia audio controller: Intel Corporation Tiger Lake-H HD Audio Controller (rev 11)
00:1f.4 SMBus: Intel Corporation Tiger Lake-H SMBus Controller (rev 11)
00:1f.5 Serial bus controller [0c80]: Intel Corporation Tiger Lake-H SPI Controller (rev 11)
01:00.0 3D controller: NVIDIA Corporation GA107M [GeForce RTX 3050 Mobile] (rev a1)
02:00.0 Non-Volatile memory controller: SK hynix Device 174a
ab:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5260 PCI Express Card Reader (rev 01)

lsusb

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 004: ID 8087:0026 Intel Corp. AX201 Bluetooth
Bus 003 Device 003: ID 0c45:672e Microdia Integrated_Webcam_HD
Bus 003 Device 002: ID 27c6:63ac Shenzhen Goodix Technology Co.,Ltd. Goodix USB2.0 MISC
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I've tried enabling in a modprobe config:

options snd-hda-intel enable_msi=1
blacklist snd-sof-pci
options snd-intel-dspcfg dsp_driver=1

I'm using 5.14.16-arch1-1 and it's a fresh install.

Thanks.

Last edited by Asdrubale112 (2022-09-02 15:05:56)

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#2 2021-11-15 09:15:31

Asdrubale112
Member
Registered: 2021-11-08
Posts: 11

Re: [SOLVED] Missing audio on XPS 17 2021

After updating the kernel to 5.15.2-arch1-1, following the last post here and disabling modprobe config listed above, everything works as expected.

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#3 2021-11-15 09:34:06

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 25,300

Re: [SOLVED] Missing audio on XPS 17 2021

Great, please mark as [SOLVED] by adding to the title in your original post.

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