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baptiste

Member

Registered: 2022-09-29

Posts: 8

[SOLVED] Dell xps 9315 audio card not recognized

Hi, I'm a bit lost here, I recently got the xps 9315 from dell and installed arch on it.
Everything works out of the box except the sound card.

What I installed:
sof-firmware
alsa-utils
alsa-firmware
alsa-ucm-conf
pulseaudio
pulseaudio-alsa
alsa-lib

lspci | grep audio
0000:00:1f.3 Multimedia audio controller: Intel Corporation Device 51cc (rev 01)

inxi -A
Audio:
  Device-1: Intel driver: N/A
  Device-2: Intel driver: sof-audio-pci-intel-tgl
  Sound Server-1: ALSA v: k5.19.11-arch1-1 running: yes
  Sound Server-2: PulseAudio v: 16.1 running: yes

sudo dmesg | grep -E 'snd|sof'

[sudo] password for user: 
[    0.984064] PCI-DMA: Using software bounce buffering for IO (SWIOTLB)
[    0.984065] software IO TLB: mapped [mem 0x000000004ad72000-0x000000004ed72000] (64MB)
[    1.098714] integrity: Loaded X.509 cert 'Microsoft Windows Production PCA 2011: a92902398e16c49778cd90f99e4f9ae17c55af53'
[    1.098726] integrity: Loaded X.509 cert 'Microsoft Corporation UEFI CA 2011: 13adbf4309bd82709c8cd54f316ed522988a1bd4'
[   19.054450] snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[   19.054478] snd_hda_intel 0000:00:1f.3: SoundWire enabled on CannonLake+ platform, using SOF driver
[   19.491015] sof-audio-pci-intel-tgl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[   19.491058] sof-audio-pci-intel-tgl 0000:00:1f.3: SoundWire enabled on CannonLake+ platform, using SOF driver
[   19.491092] sof-audio-pci-intel-tgl 0000:00:1f.3: enabling device (0000 -> 0002)
[   19.491597] sof-audio-pci-intel-tgl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if 0x040100
[   19.491755] sof-audio-pci-intel-tgl 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[   19.498473] sof-audio-pci-intel-tgl 0000:00:1f.3: use msi interrupt mode
[   19.581866] sof-audio-pci-intel-tgl 0000:00:1f.3: hda codecs found, mask 4
[   19.584804] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware info: version 2:2:0-57864
[   19.584810] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware: ABI 3:22:1 Kernel ABI 3:21:0
[   19.584812] sof-audio-pci-intel-tgl 0000:00:1f.3: FW ABI is more recent than kernel
[   19.584820] sof-audio-pci-intel-tgl 0000:00:1f.3: unknown sof_ext_man header type 3 size 0x30
[   19.683653] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware info: version 2:2:0-57864
[   19.683661] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware: ABI 3:22:1 Kernel ABI 3:21:0
[   19.683664] sof-audio-pci-intel-tgl 0000:00:1f.3: FW ABI is more recent than kernel
[   27.745498] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   27.747266] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   27.754114] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   27.830793] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   27.835239] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   27.928850] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.092388] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.093178] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.163560] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.164551] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.165705] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.167620] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.169902] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.172345] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.174369] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.176014] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.177350] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.179208] sof_sdw sof_sdw: snd_soc_register_card failed -517
[   28.218784] sof_sdw sof_sdw: snd_soc_register_card failed -517

Pavucontrol shows no card except the default one, sound is not produced. Sound output is unmuted with amixer.

I dont know at the moment in what direction I have to go to solve the problem. Any help welcome.

Edit: Solved
pls see post from December 15 2022

Last edited by baptiste (2022-12-15 12:37:26)

Lamphie

Member

Registered: 2022-09-29

Posts: 1

Re: [SOLVED] Dell xps 9315 audio card not recognized

Hi,

Had the same issue but got the answer here https://askubuntu.com/a/1233446

So you are probably missing the CODEC, use this command to get your HW codecs:

cat /proc/asound/card*/codec* | grep Codec

Go to Kernel to find a codec you can use

Put the right name in this file and reboot

/etc/modprobe.d/alsa-base.conf

You can try several codecs.

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 21,657

Re: [SOLVED] Dell xps 9315 audio card not recognized

What's your aplay -l output?

You can try switching to the older HDA codec by setting

options snd-intel-dspcfg dsp_driver=1

in a relevant modprobe conf (the above suggestion will also only work in some form after you've set this parameter I mention here, and it might not be necessary depending on what autodetection does after you've switched to the HDA codec).

baptiste

Member

Registered: 2022-09-29

Posts: 8

Re: [SOLVED] Dell xps 9315 audio card not recognized

Thank you  for the answer.

❯ aplay -l
aplay: device_list:275: no soundcards found...

not sure what to do with the modprobe suggestion, do I have to make a config file with the option in it?

baptiste

Member

Registered: 2022-09-29

Posts: 8

Re: [SOLVED] Dell xps 9315 audio card not recognized

Hi,

Had the same issue but got the answer here https://askubuntu.com/a/1233446

So you are probably missing the CODEC, use this command to get your HW codecs:

cat /proc/asound/card*/codec* | grep Codec

Go to Kernel to find a codec you can use

Put the right name in this file and reboot

/etc/modprobe.d/alsa-base.conf

You can try several codecs.

Thanks for the answer.

I dont have any codes as the folder structure ends with /proc/asound/cards

cat /proc/asound/card*/codec* | grep Codec
--- no soundcards ---

I will look into the kernel / codec

Last edited by baptiste (2022-09-30 10:19:21)

baptiste

Member

Registered: 2022-09-29

Posts: 8

Re: [SOLVED] Dell xps 9315 audio card not recognized

[UPDATE]
after setting up the modprobe file with the option and running pulseaudio -k
I get the soundcard recognize (I think), but still no sound.
The new outputs are:

❯ inxi -A
Audio:
  Device-1: Intel driver: N/A
  Device-2: Intel driver: snd_hda_intel
  Sound Server-1: ALSA v: k5.19.12-arch1-1 running: yes
  Sound Server-2: PulseAudio v: 16.1 running: yes

❯ lspci | grep audio
0000:00:1f.3 Multimedia audio controller: Intel Corporation Device 51cc (rev 01)

❯ sudo dmesg | grep -E 'snd|sof'
[    0.975028] PCI-DMA: Using software bounce buffering for IO (SWIOTLB)
[    0.975028] software IO TLB: mapped [mem 0x000000004ad72000-0x000000004ed72000] (64MB)
[    1.091062] integrity: Loaded X.509 cert 'Microsoft Windows Production PCA 2011: a92902398e16c49778cd90f99e4f9ae17c55af53'
[    1.091077] integrity: Loaded X.509 cert 'Microsoft Corporation UEFI CA 2011: 13adbf4309bd82709c8cd54f316ed522988a1bd4'
[   18.839477] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[   18.840328] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])

❯ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 12: HDMI 6 [HDMI 6]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 13: HDMI 7 [HDMI 7]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 14: HDMI 8 [HDMI 8]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 15: HDMI 9 [HDMI 9]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 16: HDMI 10 [HDMI 10]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 17: HDMI 11 [HDMI 11]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

Why do I have 12 hdmi output devices?

Last edited by baptiste (2022-09-30 10:55:09)

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 21,657

Re: [SOLVED] Dell xps 9315 audio card not recognized

Does any of them produce sound? I have little hopes for that approach to be honest since the system is new enough that it would not have a working legacy HDA codec to reliably fall back to.

According to https://github.com/thesofproject/linux/issues/3777 and particularly https://github.com/thesofproject/linux/ … 1257254445 one potentially working solution is to reload the sof modules after bootup (revert the alsa.conf change if you want to try this)

FWIW there's also a newer SOF release that may help here, though it hasn't trickled into our packages yet.

baptiste

Member

Registered: 2022-09-29

Posts: 8

Re: [SOLVED] Dell xps 9315 audio card not recognized

Does any of them produce sound? I have little hopes for that approach to be honest since the system is new enough that it would not have a working legacy HDA codec to reliably fall back to.

According to https://github.com/thesofproject/linux/issues/3777 and particularly https://github.com/thesofproject/linux/ … 1257254445 one potentially working solution is to reload the sof modules after bootup (revert the alsa.conf change if you want to try this)

FWIW there's also a newer SOF release that may help here, though it hasn't trickled into our packages yet.

Sorry, I was busy lately.

No, no sound at all.

Maybe this helps?

alsa script

V1del

Forum Moderator

Registered: 2012-10-16

Posts: 21,657

Re: [SOLVED] Dell xps 9315 audio card not recognized

Not really it only confirms what I suspected. But there have been some more setups with this hardware that solidify the loading approach. So remove that conf file manipulating the intel_dsp_driver again reboot. If it still doesn't detect the card do a

sudo modprobe -r snd-sof-pci-intel-tgl; sudo modprobe snd-sof-pci-intel-tgl

and check if that helps.

baptiste

Member

Registered: 2022-09-29

Posts: 8

Re: [SOLVED] Dell xps 9315 audio card not recognized

Not really it only confirms what I suspected. But there have been some more setups with this hardware that solidify the loading approach. So remove that conf file manipulating the intel_dsp_driver again reboot. If it still doesn't detect the card do a

sudo modprobe -r snd-sof-pci-intel-tgl; sudo modprobe snd-sof-pci-intel-tgl

and check if that helps.

Hey, thank you so much! This worked.

The only additional step I did (not sure if necessary), was to reinstall the sof-firmware

Last edited by baptiste (2022-12-15 12:37:53)

3beb6e7c46a615a

Member

Registered: 2021-03-27

Posts: 165

Re: [SOLVED] Dell xps 9315 audio card not recognized

Is one of the snd modules part of your initrd perchance?  I had a similar issue when some of the snd modules got added to the initrd by mistake, but the firmware was not; the snd modules then got loaded by udev during early boot, but then failed to load the firmware which effectively disabled the sound card in my desktop environment.