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#1 2017-11-02 15:39:38

lordblackfox
Member
Registered: 2012-07-15
Posts: 4

[unsolved] Screen goes black randomly on Skylake

Hi,

I've got a recurring problem on my laptop: the screen turn black and shutdown (no backlight) at random moment, the only to return to normal is either restart or suspend/wake-up. When I say random time, it can be for example okay for few days, then start to turns black three times in twenty minutes, even sometimes after 50 seconds.

The fact is that there is no logs of this error in dmesg nor systemd's journal, so I can't trace it back. I'm running a Skylake processor on an intel integrated CG, I tried tuning X11 settings for drivers configuration, but didn't changed. I also tried different configuration on backlight thinking it might be that, but did not work either. No info on the Internet about this specific failure, so I start to get a bit lost, but was thinking that it might be an hardware failure. What do you think? (its really annoying) Thank you!

Last edited by lordblackfox (2017-11-05 12:43:49)

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#2 2017-11-02 16:13:27

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 3,131

Re: [unsolved] Screen goes black randomly on Skylake

lordblackfox wrote:

The fact is that there is no logs of this error in dmesg nor systemd's journal

I would be a millionaire if I had a nickel for every time that someone mentions this, only to be proven wrong because they were looking for the wrong things. It's not that I don't believe you aren't able to troubleshoot this, however we can only even attempt to help you if we have some actual diagnostics from your system and often a problem becomes apparent with enough eyeballs. So it would be much appreciated if you could post these logs and information on which X11 driver/configuration you have attempted to use, within [ code ] tags.

Please read: https://bbs.archlinux.org/viewtopic.php?id=57855

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#3 2017-11-02 22:59:47

seth
Member
Registered: 2012-09-03
Posts: 4,989

Re: [unsolved] Screen goes black randomly on Skylake

Gnome?

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#4 2017-11-04 18:25:21

lordblackfox
Member
Registered: 2012-07-15
Posts: 4

Re: [unsolved] Screen goes black randomly on Skylake

@V1del: you're right, I should have done that before. The error message was actually not shown because it was put in thoses of kernelspace's; i'm sorry for you that you did not get a penny for this one, maybe an xss script could do that for ya.

The configuration is quiete simple: x11 (start at login by user), i3. I also had tested UXA method.

# x11 conf for intel
Section "Device"
   Identifier  "Intel Graphics"
   Driver      "intel"

   Option       "Backlight"     "intel_backlight"
   Option       "AccelMethod"   "sna"
   Option       "TearFree"      "true"
   Option       "DRI"           "3"
EndSection

After investigation, it looks like a i915 bug, some reports have been made with a similar call stack but not for this one exactly. I'll report it later.

#dmesg
[55003.991776] iwlwifi 0000:01:00.0: 0x00CC019C | last host cmd
[55003.991777] iwlwifi 0000:01:00.0: 0x00000000 | isr status reg
[55003.991790] ieee80211 phy2: Hardware restart was requested
[55004.050845] pipe A vblank wait timed out
[55004.050894] ------------[ cut here ]------------
[55004.050917] WARNING: CPU: 3 PID: 2588 at drivers/gpu/drm/i915/intel_display.c:12844 intel_atomic_commit_tail+0xf6f/0xf80 [i915]
[55004.050917] Modules linked in: fuse sr_mod cdrom uas usb_storage cdc_ether usbnet r8152 mii rt2800usb rt2x00usb rt2800lib rt2x00lib ccm bridge stp llc joydev mousedev snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_codec_generic arc4 snd_soc_skl snd_soc_skl_ipc snd_soc_sst_ipc snd_soc_sst_dsp iTCO_wdt snd_hda_ext_core snd_soc_sst_match iwlmvm iTCO_vendor_support mac80211 snd_soc_core uvcvideo snd_compress videobuf2_vmalloc snd_pcm_dmaengine ac97_bus i915 intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp snd_hda_intel kvm_intel iwlwifi videobuf2_memops snd_hda_codec kvm irqbypass i2c_algo_bit videobuf2_v4l2 intel_cstate videobuf2_core snd_hda_core drm_kms_helper snd_hwdep intel_rapl_perf snd_pcm drm evdev input_leds snd_timer led_class videodev intel_gtt agpgart pcspkr snd psmouse cfg80211
[55004.050945]  mac_hid media syscopyarea hci_uart sysfillrect mei_me sysimgblt i2c_i801 soundcore fb_sys_fops intel_pch_thermal btbcm topstar_laptop mei shpchp thermal sparse_keymap btqca btintel battery bluetooth i2c_hid ecdh_generic rfkill hid pinctrl_sunrisepoint video intel_lpss_acpi pinctrl_intel intel_lpss tpm_crb tpm_tis tpm_tis_core tpm ac button acpi_pad sch_fq_codel vboxnetflt(O) vboxnetadp(O) pci_stub vboxpci(O) vboxdrv(O) crypto_user ip_tables x_tables ext4 crc16 mbcache jbd2 fscrypto algif_skcipher af_alg dm_crypt dm_mod dax sd_mod crct10dif_pclmul crc32_pclmul crc32c_intel ghash_clmulni_intel pcbc serio_raw atkbd libps2 ahci aesni_intel xhci_pci libahci xhci_hcd libata usbcore aes_x86_64 crypto_simd glue_helper scsi_mod cryptd usb_common i8042 serio
[55004.050977] CPU: 3 PID: 2588 Comm: kworker/u8:39 Tainted: G     U  W  O    4.13.7-1-ARCH #1
[55004.050978] Hardware name: Schenker Technologies GmbH Schenker VIA13/U931, BIOS 5.11 07/26/2016
[55004.050991] Workqueue: events_unbound intel_atomic_commit_work [i915]
[55004.050992] task: ffff9666b736ae80 task.stack: ffffa72b82144000
[55004.051003] RIP: 0010:intel_atomic_commit_tail+0xf6f/0xf80 [i915]
[55004.051004] RSP: 0018:ffffa72b82147d88 EFLAGS: 00010282
[55004.051005] RAX: 000000000000001c RBX: 0000000000000000 RCX: 0000000000000000
[55004.051006] RDX: 0000000000000000 RSI: ffff9668f3d8dc78 RDI: ffff9668f3d8dc78
[55004.051007] RBP: ffffa72b82147e40 R08: 000000000000239e R09: 0000000000000004
[55004.051007] R10: ffffa72b82147d88 R11: 0000000000000001 R12: 00000000002d9c1c
[55004.051008] R13: ffff9668e8b28000 R14: ffff9668e5c65000 R15: 0000000000000001
[55004.051009] FS:  0000000000000000(0000) GS:ffff9668f3d80000(0000) knlGS:0000000000000000
[55004.051010] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[55004.051010] CR2: 00007f801a7af3a0 CR3: 0000000083a09000 CR4: 00000000003406e0
[55004.051011] Call Trace:
[55004.051016]  ? dequeue_task_fair+0x49f/0x640
[55004.051018]  ? wait_woken+0x80/0x80
[55004.051029]  intel_atomic_commit_work+0x12/0x20 [i915]
[55004.051031]  process_one_work+0x1de/0x430
[55004.051032]  worker_thread+0x47/0x3f0
[55004.051034]  kthread+0x125/0x140
[55004.051035]  ? process_one_work+0x430/0x430
[55004.051037]  ? kthread_create_on_node+0x70/0x70
[55004.051039]  ret_from_fork+0x25/0x30
[55004.051040] Code: ff ff ff 48 83 c7 08 e8 40 94 46 db 4c 8b 85 70 ff ff ff 4d 85 c0 0f 85 7b fa ff ff 8d 73 41 48 c7 c7 e8 6c d2 c0 e8 a2 4a 48 db <0f> ff e9 65 fa ff ff 66 2e 0f 1f 84 00 00 00 00 00 0f 1f 44 00 
[55004.051061] ---[ end trace 15647e1e044aa886 ]---
[55004.110839] pipe B vblank wait timed out
[55004.110855] ------------[ cut here ]------------
[55004.110893] WARNING: CPU: 1 PID: 21529 at drivers/gpu/drm/i915/intel_display.c:12844 intel_atomic_commit_tail+0xf6f/0xf80 [i915]
[55004.110894] Modules linked in: fuse sr_mod cdrom uas usb_storage cdc_ether usbnet r8152 mii rt2800usb rt2x00usb rt2800lib rt2x00lib ccm bridge stp llc joydev mousedev snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_codec_generic arc4 snd_soc_skl snd_soc_skl_ipc snd_soc_sst_ipc snd_soc_sst_dsp iTCO_wdt snd_hda_ext_core snd_soc_sst_match iwlmvm iTCO_vendor_support mac80211 snd_soc_core uvcvideo snd_compress videobuf2_vmalloc snd_pcm_dmaengine ac97_bus i915 intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp snd_hda_intel kvm_intel iwlwifi videobuf2_memops snd_hda_codec kvm irqbypass i2c_algo_bit videobuf2_v4l2 intel_cstate videobuf2_core snd_hda_core drm_kms_helper snd_hwdep intel_rapl_perf snd_pcm drm evdev input_leds snd_timer led_class videodev intel_gtt agpgart pcspkr snd psmouse cfg80211
[55004.110921]  mac_hid media syscopyarea hci_uart sysfillrect mei_me sysimgblt i2c_i801 soundcore fb_sys_fops intel_pch_thermal btbcm topstar_laptop mei shpchp thermal sparse_keymap btqca btintel battery bluetooth i2c_hid ecdh_generic rfkill hid pinctrl_sunrisepoint video intel_lpss_acpi pinctrl_intel intel_lpss tpm_crb tpm_tis tpm_tis_core tpm ac button acpi_pad sch_fq_codel vboxnetflt(O) vboxnetadp(O) pci_stub vboxpci(O) vboxdrv(O) crypto_user ip_tables x_tables ext4 crc16 mbcache jbd2 fscrypto algif_skcipher af_alg dm_crypt dm_mod dax sd_mod crct10dif_pclmul crc32_pclmul crc32c_intel ghash_clmulni_intel pcbc serio_raw atkbd libps2 ahci aesni_intel xhci_pci libahci xhci_hcd libata usbcore aes_x86_64 crypto_simd glue_helper scsi_mod cryptd usb_common i8042 serio
[55004.110953] CPU: 1 PID: 21529 Comm: kworker/u8:3 Tainted: G     U  W  O    4.13.7-1-ARCH #1
[55004.110954] Hardware name: Schenker Technologies GmbH Schenker VIA13/U931, BIOS 5.11 07/26/2016
[55004.110967] Workqueue: events_unbound intel_atomic_commit_work [i915]
[55004.110968] task: ffff9666b21c0000 task.stack: ffffa72b84594000
[55004.110980] RIP: 0010:intel_atomic_commit_tail+0xf6f/0xf80 [i915]
[55004.110981] RSP: 0018:ffffa72b84597d88 EFLAGS: 00010282
[55004.110982] RAX: 000000000000001c RBX: 0000000000000001 RCX: 0000000000000000
[55004.110982] RDX: 0000000000000000 RSI: ffff9668f3c8dc78 RDI: ffff9668f3c8dc78
[55004.110983] RBP: ffffa72b84597e40 R08: 00000000000023bd R09: 0000000000000004
[55004.110983] R10: ffffa72b84597d88 R11: 0000000000000001 R12: 0000000000033072
[55004.110984] R13: ffff9668e8b28000 R14: ffff9668e5c60000 R15: 0000000000000002
[55004.110985] FS:  0000000000000000(0000) GS:ffff9668f3c80000(0000) knlGS:0000000000000000
[55004.110986] CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[55004.110986] CR2: 00007f801515f000 CR3: 0000000083a09000 CR4: 00000000003406e0
[55004.110988] Call Trace:
[55004.110992]  ? dequeue_task_fair+0x49f/0x640
[55004.110994]  ? wait_woken+0x80/0x80
[55004.110995]  ? finish_task_switch+0x75/0x200
[55004.111007]  intel_atomic_commit_work+0x12/0x20 [i915]
[55004.111008]  process_one_work+0x1de/0x430
[55004.111010]  worker_thread+0x47/0x3f0
[55004.111012]  kthread+0x125/0x140
[55004.111013]  ? process_one_work+0x430/0x430
[55004.111014]  ? kthread_create_on_node+0x70/0x70
[55004.111017]  ret_from_fork+0x25/0x30
[55004.111018] Code: ff ff ff 48 83 c7 08 e8 40 94 46 db 4c 8b 85 70 ff ff ff 4d 85 c0 0f 85 7b fa ff ff 8d 73 41 48 c7 c7 e8 6c d2 c0 e8 a2 4a 48 db <0f> ff e9 65 fa ff ff 66 2e 0f 1f 84 00 00 00 00 00 0f 1f 44 00 
[55004.111039] ---[ end trace 15647e1e044aa887 ]---
[55004.477918] ieee80211 phy3: rt2x00usb_vendor_request: Error - Vendor Request 0x07 failed for offset 0x1700 with error -110
[55973.317666] iwlwifi 0000:01:00.0: Microcode SW error detected.  Restarting 0x82000000.

So I'll just [close] this post

Last edited by lordblackfox (2017-11-04 18:26:07)

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#5 2017-11-04 18:41:17

jasonwryan
Anarchist
From: .nz
Registered: 2009-05-09
Posts: 23,810
Website

Re: [unsolved] Screen goes black randomly on Skylake

Close denotes a post locked by staff, please use something else.


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