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#1 2017-11-09 09:33:44

fspreck
Member
Registered: 2017-11-09
Posts: 3

[Solved] No sound on headphone jack(s), internal speakers are working

Hello,

and please excuse me if I'm not posting this in the correct section or should have used an older thread.

On my Dell Latitude E7470, the audio output through the headphone jacks (both, of the Laptop itself and of the docking station) stopped working yesterday.  It worked well for over a year before. 

I don't get any error messages and all programs show that sounds are played correctly, I just don't hear a thing from any headphones or speakers I tried.  Of course I tested them with other devices on which they work, so this shouldn't be an issue of broken hardware.  When I unplugg the headphone or switch to the laptop's own internal speakers manually, all sounds play.

My problem may be related to this one, but in my case, as I said, I still have sound on the internal speakers.  Also, I'm using pulseaudio without the explicit ALSA programs, so I don't even have applications like amixer and aplay.  Could this cause my problem?  I haven't changed my configuration and it worked before, though.

Outputs of fuser and pacmd (while spotify is playing over headphones, that is, it seems to play but there is no sound):

$ sudo fuser -v /dev/snd/*
                     BEN.        PID ZUGR.  BEFEHL
/dev/snd/controlC0:  gdm         464 F.... pulseaudio
                     fspreck     799 F.... pulseaudio
$ pacmd list-cards
1 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_00_1f.3>
	driver: <module-alsa-card.c>
	owner module: 6
	properties:
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xe1348000 irq 136"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "9d70"
		device.product.name = "Sunrise Point-LP HD Audio"
		device.form_factor = "internal"
		device.string = "0"
		device.description = "Internes Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analog Stereo-Eingabe (priority 60, available: unknown)
		output:analog-stereo: Analog Stereo-Ausgabe (priority 6000, available: unknown)
		output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6060, available: unknown)
		output:hdmi-stereo: Digital Stereo (HDMI)-Ausgabe (priority 5400, available: no)
		output:hdmi-stereo+input:analog-stereo: Digital Stereo (HDMI)-Ausgabe + Analog Stereo-Eingabe (priority 5460, available: unknown)
		output:hdmi-surround: Digital Surround 5.1 (HDMI)-Ausgabe (priority 300, available: no)
		output:hdmi-surround+input:analog-stereo: Digital Surround 5.1 (HDMI)-Ausgabe + Analog Stereo-Eingabe (priority 360, available: unknown)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI)-Ausgabe (priority 300, available: no)
		output:hdmi-surround71+input:analog-stereo: Digital Surround 7.1 (HDMI)-Ausgabe + Analog Stereo-Eingabe (priority 360, available: unknown)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2)-Ausgabe (priority 5200, available: no)
		output:hdmi-stereo-extra1+input:analog-stereo: Digital Stereo (HDMI 2)-Ausgabe + Analog Stereo-Eingabe (priority 5260, available: unknown)
		output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2)-Ausgabe (priority 100, available: no)
		output:hdmi-surround-extra1+input:analog-stereo: Digital Surround 5.1 (HDMI 2)-Ausgabe + Analog Stereo-Eingabe (priority 160, available: unknown)
		output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2)-Ausgabe (priority 100, available: no)
		output:hdmi-surround71-extra1+input:analog-stereo: Digital Surround 7.1 (HDMI 2)-Ausgabe + Analog Stereo-Eingabe (priority 160, available: unknown)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3)-Ausgabe (priority 5200, available: no)
		output:hdmi-stereo-extra2+input:analog-stereo: Digital Stereo (HDMI 3)-Ausgabe + Analog Stereo-Eingabe (priority 5260, available: unknown)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3)-Ausgabe (priority 100, available: no)
		output:hdmi-surround-extra2+input:analog-stereo: Digital Surround 5.1 (HDMI 3)-Ausgabe + Analog Stereo-Eingabe (priority 160, available: unknown)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3)-Ausgabe (priority 100, available: no)
		output:hdmi-surround71-extra2+input:analog-stereo: Digital Surround 7.1 (HDMI 3)-Ausgabe + Analog Stereo-Eingabe (priority 160, available: unknown)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4)-Ausgabe (priority 5200, available: no)
		output:hdmi-stereo-extra3+input:analog-stereo: Digital Stereo (HDMI 4)-Ausgabe + Analog Stereo-Eingabe (priority 5260, available: unknown)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4)-Ausgabe (priority 100, available: no)
		output:hdmi-surround-extra3+input:analog-stereo: Digital Surround 5.1 (HDMI 4)-Ausgabe + Analog Stereo-Eingabe (priority 160, available: unknown)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4)-Ausgabe (priority 100, available: no)
		output:hdmi-surround71-extra3+input:analog-stereo: Digital Surround 7.1 (HDMI 4)-Ausgabe + Analog Stereo-Eingabe (priority 160, available: unknown)
		output:hdmi-stereo-extra4: Digital Stereo (HDMI 5)-Ausgabe (priority 5200, available: no)
		output:hdmi-stereo-extra4+input:analog-stereo: Digital Stereo (HDMI 5)-Ausgabe + Analog Stereo-Eingabe (priority 5260, available: unknown)
		output:hdmi-surround-extra4: Digital Surround 5.1 (HDMI 5)-Ausgabe (priority 100, available: no)
		output:hdmi-surround-extra4+input:analog-stereo: Digital Surround 5.1 (HDMI 5)-Ausgabe + Analog Stereo-Eingabe (priority 160, available: unknown)
		output:hdmi-surround71-extra4: Digital Surround 7.1 (HDMI 5)-Ausgabe (priority 100, available: no)
		output:hdmi-surround71-extra4+input:analog-stereo: Digital Surround 7.1 (HDMI 5)-Ausgabe + Analog Stereo-Eingabe (priority 160, available: unknown)
		off: Aus (priority 0, available: unknown)
	active profile: <output:analog-stereo>
	sinks:
		alsa_output.pci-0000_00_1f.3.analog-stereo/#0: Internes Audio Analog Stereo
	sources:
		alsa_output.pci-0000_00_1f.3.analog-stereo.monitor/#0: Monitor of Internes Audio Analog Stereo
	ports:
		analog-input-internal-mic: Internes Mikrofon (priority 8900, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-dock-mic: Mikrofon der Docking-Station (priority 7800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-headphone-mic: Mikrofon (priority 8700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-headset-mic: Mikrofon am Kopfhörer (priority 8800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-output-lineout: Line-Ausgang (priority 9900, latency offset 0 usec, available: yes)
			properties:
				
		analog-output-speaker: Lautsprecher (priority 10000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Kopfhörer (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
$ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: 
	priority: 9039
	volume: front-left: 22284 /  34% / -28,11 dB,   front-right: 22284 /  34% / -28,11 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 757,65 ms
	max request: 168 KiB
	max rewind: 344 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 980,00 ms; range is 0,50 .. 2000,00 ms
	card: 0 <alsa_card.pci-0000_00_1f.3>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC3235 Analog"
		alsa.id = "ALC3235 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xe1348000 irq 136"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "9d70"
		device.product.name = "Sunrise Point-LP HD Audio"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "352800"
		device.buffering.fragment_size = "176400"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Internes Audio Analog Stereo"
		alsa.mixer_name = "Realtek ALC3235"
		alsa.components = "HDA:10ec0293,102806dc,00100003 HDA:80862809,80860101,00100000"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-lineout: Line-Ausgang (priority 9900, latency offset 0 usec, available: yes)
			properties:
				
		analog-output-speaker: Lautsprecher (priority 10000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Kopfhörer (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-lineout>
$ pacmd list-sink-inputs
1 sink input(s) available.
    index: 14
	driver: <protocol-native.c>
	flags: START_CORKED 
	state: RUNNING
	sink: 0 <alsa_output.pci-0000_00_1f.3.analog-stereo>
	volume: front-left: 65535 / 100% / -0,00 dB,   front-right: 65535 / 100% / -0,00 dB
	        balance 0,00
	muted: no
	current latency: 1029,80 ms
	requested latency: 980,00 ms
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	resample method: (null)
	module: 11
	client: 11 <Spotify>
	properties:
		media.role = "music"
		media.name = "Spotify"
		application.name = "Spotify"
		native-protocol.peer = "UNIX socket client"
		native-protocol.version = "32"
		application.process.id = "1788"
		application.process.user = "fspreck"
		application.process.host = "dell16"
		application.process.binary = "spotify"
		window.x11.display = ":0"
		application.language = "de_DE.UTF-8"
		application.process.machine_id = "f4c5ab260ca04e75ad4dbfc8826eeb62"
		application.process.session_id = "c2"
		application.icon_name = "spotify-client"
		module-stream-restore.id = "sink-input-by-media-role:music"

Thanks for any help!


EDIT:  I also tried stopping pulseaudio, moving ~/.config/pulse to pulse.backup and restarting pulseaudio to renew the pulse configuration.  Still no sound via headphones.

Last edited by fspreck (2017-11-10 08:06:44)

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#2 2017-11-10 08:06:29

fspreck
Member
Registered: 2017-11-09
Posts: 3

Re: [Solved] No sound on headphone jack(s), internal speakers are working

Solved it!  Or at least found a workaround that does the trick for me:

I realized that the problems occured after the first reboot after the kernel update from 4.13.9-1 to 4.13.11-1.  Switching to lts kernel brought back the sound, so the non-working output seems kernel related.

I know that this is no real solution since probably also linux 4.13.11-1 should be able to play sounds via headphones.  However, the lts kernel works for me so far, so -> [Solved].

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#3 2017-11-15 22:07:44

cks
Member
Registered: 2017-11-15
Posts: 1

Re: [Solved] No sound on headphone jack(s), internal speakers are working

I had the same issue and found a solution here.

Installing alsa-utils and running alsactl restore did the trick for me.

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#4 2020-11-05 18:08:03

tiloawn
Member
Registered: 2020-11-05
Posts: 1

Re: [Solved] No sound on headphone jack(s), internal speakers are working

cks wrote:

I had the same issue and found a solution here.

Installing alsa-utils and running alsactl restore did the trick for me.


this works for me, thanks

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#5 2020-11-13 01:52:46

Ramb0
Member
Registered: 2019-01-04
Posts: 35

Re: [Solved] No sound on headphone jack(s), internal speakers are working

Thx this also works here. However is there a permanent fix to this problem? Btw, what is the problem?

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#6 2020-11-13 07:48:32

V1del
Forum Moderator
Registered: 2012-10-16
Posts: 11,138

Re: [Solved] No sound on headphone jack(s), internal speakers are working

There have been a lot of changes between now and three years ago. You are more likely to see the fall out from https://bbs.archlinux.org/viewtopic.php … 6#p1937256 than whatever the original issue was.

Closing.

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